TECHNICAL SKILLS

• Microsoft Suite
• Project
• Word
• Excel
• PowerPoint
• Outlook
• Lync
• Skype
• Access
• Visio
• WebEx
• Active Directory
• SharePoint
• Remedy
• Service Manager
• Alarm Point
• SAP
• Passport
• Planview
• Elite
• Lotus Notes
• Apple OS
• SQL
• Visual Basic
• HTML

PROFESSIONAL EXPERIENCE

Confidential

Business Technology Analyst

Responsibilities:

• Manage field testing for all US hardware devices and point of contact for testing in the field
• Interfaces with PMO on developing a comprehensive project plan and leading business partners in their areas such as training, testing, operational changes/plans, user acceptance testing and deployment for the field (global locations).
• Point of contact for OTP and Owner Operators for hardware field testing
• Escalate any field testing issue to the hardware lab
• Remains engaged throughout the project at critical milestones, also working with business partners on their portions of the project and continued contact with Owner Operators
• Work on creating, planning and executing a comprehensive Field Test Plans (including scheduling) based on inputs from requirements, USIT, Supplier Management, Deployment and Field Execution
• Document and communicate field test results to stake holders (i.e. upper management, Operation Technical Personnel Level 1 - 3 and Owner Operators)
• Creates installation and support process including comprehensive test results
• Helps defines processes and plans regarding software and hardware field testing.
• Analyzes business and user needs, documentation of requirements per company standards, and translation into proper system requirement specifications.
• Participate in solution option evaluations with IT teams and business partners

Confidential

Project Manager

Responsibilities:

• Managing the deployment of the Disaster Recovery CommVault Platform to 175 Dover Operation Companies worldwide
• Communicate with an IT Lead (Director or Manager) at each OpCo in regards to the DR program
• Conduct monthly status call with each OpCo worldwide
• Track issues via Track IT and address issues that can be a roadblock before deployment occurs
• Create the testing schedule for each OpCo while managing the number of offices that can test simultaneously based on the amount of data allotted at a given time
• Conduct follow-up and review the testing reports for each OpCo
• Track IT progress for each OpCo (VPN tunnels setup, configure server) in the DR Tracker
• Order equipment for each OpCo, review and process quotes, manage approval process
• Provide support to the Director of IT Project Management; prepare weekly status report for leadership

Confidential

Jr. PM/ Project Coordinator

Responsibilities:

• Responsible for managing 5 project budgets in excess of $5 Million
• Provide support to the Director of IT Project Management; prepare monthly status report for leadership
• Forecasting for 5 projects using data from SAP, data given from PMs and balance against actual
• Supervises the processing of vendor SOW and works with staff from various departments to prepare and process bid documents
• Manage vendor invoices to ensuring that they are accurate, meet contract requirements, and payments are made in a timely manner
• Renew, extends or terminate SOW contracts
• Managed internal and external third party relationships related to designated products/services
• Resource planning to support projects and initiatives that allocate time across multiple project
• Coordinate and manage all project portfolios through HP Project Portfolio Management
• Analyze overall project health to ensure project plan consistency
• Responsible for handling project budget, scheduling based on Actuals-to-Date and Reconcile budgets at month end for “period close”
• Conduct weekly status/scrum meeting in PM absence with team leads
• Responsible for follow-up with corresponding resource to identify, track, review, and monitor
• Track tasks status though completion, issues/risks differences, discrepancies and lessons learned
• SharePoint administrator to add/delete access and updated content on site
• Onboard/Off boarding employees and contractors and prepare training materials

Confidential

Business Analyst

Responsibilities:

• Project Coordinator for the deployment of Bring your own device to various operating companies including Exelon, Com Ed and Constellation Energy in various sites across the United States
• Work with the business and technical team to gather information for the server migration and determine the schedule of the server migration throughout the US
• Gathered and documented requirements for projects and update status report using MS Project
• Work with various technical staff to validate business requirements for testing and deploying new code updates and patches
• Coordinate and distribute reporting and presentations to all levels of management
• Enforce policy and procedures in response to BYOD project for incident resolution
• Support and comply with the corporate strategies and policies for deployment of the BYOD application

Confidential

Project Manager

Responsibilities:

• Managed a company wide deployment of Service Manager ticketing system that reached everyone in the organization, over 40,000 end users
• Worked with various teams to determine project impact and scope of project for the deployment
• Worked with technical staff to translate, clarify and define business requirements
• Communicated with vendors and managed contract submission and SOW for the project
• Managed project communication for training employees on the new application
• Gathered and documented requirements for projects and update status report using MS Project
• Scheduled and facilitated project meetings with action items using WebEx for 1200+ users
• Prepared weekly PowerPoint presentation of milestone and next steps
• Assisted IT Managers tracking status of issues affecting their applications and notifying appropriate internal and external customer

Confidential

IT Analyst

Responsibilities:

• Coordinate Intra-Company access requests for IT and Physical Security teams
• Validate employee/contractor in an authoritative system
• Ensure prerequisites are met (i.e. background checks, training) for NERC and FERC access
• Coordinate supervisor and business approval for processing request
• Create an appropriate ticket including the written approvals for processing
• Maintain the current access requirements for pre-defined applications
• Create processes for undefined applications requests
• Work with the business and IT to determine valid business needs for provisioning requirements
• Managed project communication
• Managed Work Planning tool for project
• Prepared weekly PowerPoint presentation of milestone and next steps

Confidential

Business Analyst

Responsibilities:

• Responsible for ensuring that the requirements for the project are captured and documented
• Managed any change requests related to the working project plans daily to meet the agreed deadlines
• Prepared weekly PowerPoint presentation of milestone and next steps
• Managed budget and financial resources for project
• Follow up with clients on invoice issues
• Manage contract submission
• Managed project communication
• Managed Work Planning tool for project
• Facilitated project meetings

Confidential

System Administrator

Responsibilities:

• Managed and provided first line IT support for users at Post and undertake effective fault management
• Coordinated Post upgrades from MicrosoftOffice 1997 to Office 2007
• Managed Active Directory
• Procured all IT equipment (i.e. computers, cell phones, and printers)
• Implemented IT Business Continuity Plan
• Investigated and reporting any potential breaches of security
• Maintained inventories of both hardware and software, managing software licenses in compliance with legal and commercial requirements as necessary
• Managed and supported AV & video conferencing equipment
• Provided leave and other cover for Administration Manager
• Procured larger value items using offline procurement tool
• Prepared of HR returns, payroll returns and contract letters for Administration Manager
• Assisted Administration Manager with induction programs
• Compiled contract information through analysis development, verifying and compiling of information and reports in a timely and accurate manner

Confidential

Business Analyst

Responsibilities:

• Provided support to Senior Vice President of Banking Products and team members
• Created and maintained competitor information database
• Team Lead of Business Continuity/Disaster Recovery
• Prepared monthly summary of the completive environment for intranet portal
• Created and maintained Service Charge Fee Reversal System
• Managed department spending for quarterly and yearly budget