Sr. Consultant Resume

SUMMARY:

Develops strategic methodologies to increase business effectiveness
Skilled at leading clients’ strategic projects from project inception through successful delivery
Builds change management initiatives in conjunction with business transformation objectives
Creates, delivers and measures training programs
Develops clients’ business processes, tools and skills needed for their businesses
Excellent interpersonal skills in working with senior management and team members

PROFESSIONAL EXPERIENCE:

Sr. Consultant

Confidential

Responsibilities:

Created a reporting and analysis process for identifying training needs for acquisition colleagues
Developed the process for the creation, collaboration, finalization of a vendor onboarding playbook that could be used by Confidential for future onboarding activities
Ran process training sessions for vendor onboarding
Worked extensively with vendor on onboarding processes and change management activities
Facilitated an Early Adopters process program group to support early vendor conducted studies

Sr. Change Management Consultant

Confidential

Responsibilities:

Conducted an OCM Assessment for the CIO of Confidential .
Worked with Senior Leadership team to determine the source of employee resistance to the new Managed Services IT operation mode.
Utilized employee focus groups to determine the resistance
Developed an Executive Leadership Activity and Communication plan for the CIO to address the resistance.
Subsequent to my assessment, the CIO followed through on my resistance process and held 3 meetings with employees, resulting in more open communication and trust between management and employees.

Sr. Consultant

Confidential

Responsibilities:

Developed and delivered all training programs, including the coaching of senior management
Led the development of change management strategies in collaboration with the leadership team and project teams on transformational programs and business as usual opportunities
Drove adoption of the change, including identification and management of key stakeholders and development of metrics to measure change sustainability
Commanded an internal communications team, developing strategies and deliverables

Confidential

Training Curriculum Consultant

Responsibilities:

Provided expertise on creating, editing and revising training materials for Confidential social workers.
Materials allowed them to communicate more effectively with their homeless patients and assist them in returning to a more balanced and fulfilling life.
Managed global internal change management communications project.
Developed training for employees for a global desktop replacement project.
Developed all end user change management project communications and training materials for a global desktop exchange project with $50M in projected operational savings over Fiscal 2009 - 2010.
25% boost in employees’ training attendance over previous sessions by developing/executing a marketing campaign to raise awareness and interest levels among potential attendees.
Gained buy-in on project modifications and training sessions via development of an internal website.
Crafted SAP project change management communications.
Instituted program for hearing impaired employees