Sr. Technology Manager Resume Houston, TX - Hire IT People

SUMMARY:

IT Engagement Management
Strategic Planning & Vision
Business Development and Pre - sales
Agile and Scrum Delivery
Digital, CRM, BPM, Payroll, SMB- Applications Packages
Lead and Manage Programs/Projects to achieve strategic business goals.
Domains - Banking, Retail, Healthcare and Energy & Utilities
Setting up Managed Service center model and Process setup for continuous improvement
Digital Application delivery and ensure time to market releases
Infrastructure Management, SV and Test Data solutioning
Sr. Project Manager / Scrum Master having 16+ Years’ of experience wif strong Technical expertise in E2E Delivery of complex IT Programs and Projects for global clients.
Recognized for successful spearheading multimillion dollar IT engagements, building eco-systems of strategic partners and driving joint initiatives as part of Agile transformation.
Successfully managed various IT engagements across Banking, Retail, Healthcare and Telecom domains. TEMPEffective Leadership, Vendor Management, Communication and Negotiation skills.
Managed entire Programme delivery right from Initiation, Budgeting, Planning, Execution, Tracking, and Closure. Mentoring DEV/QA teams on driving innovations and continuous service improvements. Strong business acumen and have demonstrated leadership skills.

PROFESSIONAL EXPERIENCE:

Sr. Technology Manager

Confidential, Houston, TX

Responsibilities:

Program/Project management - Single point of contact for customer Digital Delivery. Build a vital relationship wif the client, develop seamless ecosystem of System partners, Apprise and provide insight to Management/Steering committee about delivery, Issues, Risks, Escalation, and program status.
Account Planning & Strategy - Budget Management, monitoring, understand Demand pipe line, staffing plan, forecasting model, client relationship.
Define and Manage projects and project plans to achieve strategic business goals and operational objectives.
Managing Onshore Delivery Team and Vendors - Ensure delivery wifin defined timeline and cost wif zero quality tolerance.
Resource Management - Responsible for capability and capacity building of the programme delivery team
Continuous monitoring on Project execution to ensure the incremental business value.
Ensuring Critical path activities and proactively manage them to meet Program/Project’s benefit.
Ability to resolve conflict and find creative ways to solve problems while working wif existing processes. Negotiate and influence decision making processes at all levels of the organization.
Passion for continuous learning, experimenting, applying and contributing towards transformation and improvement

Sr. CRM Consultant

Confidential

Responsibilities:

Defining programme CRM strategy.
Setting up continuos IT delivery model (Onshore/Offshore).
Managed multiple projects and larger programs from the same LOB
Team mobilization DEV and QA platforms engagement.
Interacting wif programme stakeholders and define the delivery milestones aligned to programme.
Demonstrated Analytical and technical skills
Programme RISK Monitoring and communicating status/impact to Key stakeholders.
Managing Functional, Integration, End to End, UAT and Release testing.
Managing the execution of Manual/Automated test scripts and managing defect resolution