Insurance Specialist Resume Hampton, VA - Hire IT People

SUMMARY

I’m business oriented, dependable and professional Customer Service Representative and Cable Installation Technician.
I excel in fast paced environments.
I have experience in management, motivating team members and Increasing productivity. I am committed to excellence and will always give 100%.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Hampton, VA

Insurance Specialist

Responsibilities:

Completed enrollments for members to change or sign up for health insurance plans.
Assisted members filling out applications for medical services.

Confidential, Norfolk, Virginia

Field Technician

Responsibilities:

Completed in - home satellite installations for customers.
Conducted site surveys to determine best satellite dish placement for signal access.
Determined whether satellite dish needed to be placed on roof side of building or pole-mounted.
If pole mounting was necessary, then dug hole placed pole and poured concrete around the base.
For wires running from poles to homes dug trenches to bury the wire so it wouldn't be unsightly.
Drilled small holes into homes to run the wire inside.
Completed appropriate satellite dish mounting using brackets and mounts.
Installed reception boxes.
Tested and configured boxes and satellite dishes.
Conferred with customers and explained exactly what had been done and how to use the new equipment.
Installed grounding wires to protect satellite equipment during lightning storms.
Wrote order documents detailing all work completed for records.

Confidential, Hampton, Virginia

Health Services Management

Responsibilities:

Confidential, Chesapeake, Virginia

Customer Support and Technical Service Representative

Responsibilities:

Responded to customer concerns about services.
Provided accurate and appropriate information to answer questions in a detailed manner so the customer would understand.
Diagnosis and resolved problems with cable, internet and phone services
Upgraded and downgraded customer services
Provided information on new products and automated services.

Confidential

Customer Sales Support and Service

Responsibilities:

Confidential, Hampton, Virginia

Retention Team Lead

Responsibilities:

Delivered world class customer service and built customer satisfaction and loyalty.
Provided effective and timely resolution for a range of customer inquiries.
Strived for one call resolution of customer's issues.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrated best judgment in the disbursements of customer adjustments.
Increased the customer experience by providing information on new products, rate plans and services through up selling opportunities.
Processed payments, activated and deactivated services, assisted customer with processing new phone orders.