SUMMARY

• Professional with strong experience as Project Manager / Business Systems Analyst / Business Process Analyst in Retail, E - commerce, Banking, Finance, and Technology Security.
• Played multiple roles as Project manager, Deployment/Implementation Lead, Business Strategy Consultant, Business Systems & Processes Analyst, User Story Author, Tester, UAT scripts writer, IT trainer, and UI Specialist.
• Hands-on experience successfully implementing SaaS and enterprise software applications.
• Proficient in preparing Business Requirements Document, Software Requirements Specification, Use Cases, and User Manuals.
• Worked closely with Executives, Directors, Program managers, SMEs, and other stakeholders to understand the Project goals and Business strategy.
• Extensive experience in Agile & Waterfall methodology, and Software Development Life Cycle (SDLC).
• Strong experience in performing GAP analysis by comparing as-is and would-be states, documenting the enhancements to meet the would-be requirements.
• Conducted numerous Joint Application Development (JAD), Joint Application Requirements sessions (JAR)
• Adept in driving User Acceptance Testing; familiar with manual testing; Designed and developed test plans and test scripts.
• Proficient in data analysis in SQL, MS Access, Excel.
• Experienced in consolidating and reporting project status to senior management. Generated weekly performance reports to monitor the progress and identify resource reallocation opportunities.
• Extensive experience with defect management / ticketing tools like Jira, QC, Bugzilla, Remedy.
• Excellent analytical, problem-solving, decision-making, verbal and written communication skills. A good team player and excellent leadership qualities.
• Reviewed projects within larger context of client or management goals. Evaluated stated requirements and expectations in terms of feasibility, project priorities and outcomes.
• Helped in organizing webinars, campaign management and roadshows.
• Created end-user manuals including step-by-step guides and examples on how to use the system.
• Coordinated with IT groups and external vendors to ensure effective application delivery.
• Worked with presales teams to respond to RFI and RFP requests.
• Creative and aggressive self-starter with ability to handle ambiguity.
• Worked with security team to make systems PCI complaint.

TECHNICAL SKILLS

Software development Methodologies: SDLC, RUP, Waterfall, Agile, and UML

Requirements Management Tools: Rational RequisitePro, Clear quest, JIRA, Confluence

Databases: MS-Access, MySQL, SQLServer, Oracle, TOAD

Visual Modeling Tools: Rational Rose, MS Visio, Tableau

Testing Tools: Quick Test Pro (QTP), Win Runner, Load Runner

Office Tools: MS Office Suite, MS Outlook, MS Project, MS Visio

Programming languages: HTML, PHP, Flex, C++, Java, .net, Python

Other tools: Lotus Notes Domino, SharePoint, SalesForce, AWS, Jira, Bugzilla, Cognos, TeamSite, Google Analytics and Omniture, Slack

PROFESSIONAL EXPERIENCE

Confidential

Deployment Lead / Data Migration lead

Responsibilities:

• Led phased cutover strategy and execution for Go Live, managed project plans, kanban/JIRA boards for PMO, Digital and Engineering teams.
• Analyzed requirements and design solutions to address customer business scenarios within the product scope. Defined and documented application requirements to meet business needs and execute systems solutions to achieve business objectives.
• Analyzed, defined & documented the business strategy & vision of key stakeholders and SMEs for the commerce centric platform.
• Captured the requirements to migrate the existing data successfully from EBay/GSI/Radial to internal systems (ATG and Manhattan OMS)
• Managed business cutover strategy, Defined the activities conducted and communicated prior to Launch, defined Launch specific Business strategies for each Team, outlined deliverables of all teams, defined participants responsible for cutover, Defined Readiness and Go/No-Go Criteria
• Developed of Migration project schedule and milestones, and tracked delivery of each tasks by the teams
• Worked on the Deployment project plan and Implementation checklist defining critical project path.
• Worked on web content migration Strategy and assured alignment with SEO strategy. Helped to define gaps in site-to-site mappings/redirects and business processes. Worked closely with Infrastructure team to assure 301/302 redirects migrated to the new environments and all tracking parameters set with Omniture for consistent reporting.
• Work with cross-functional business teams to define a consistent process and propose solutions to meet their requirements
• Creation of proposals, requirements documents, functional specifications, test plans with test results.
• Work effectively in a cross-team environment. Coordinated and collaborated with customer implementation team and SI teams to ensure a successful delivery.
• Work well in a global business environment, being able to communicate effectively with business associates across different cultures, time zones and languages
• Experience with implementing packaged software in a best-of-breed environment
• Experience writing coherent Business Requirement Documents
• Worked closely with the technical delivery managers for overall coordination of project activities.
• Worked on Complex cutover communication plan across leadership, internal teams, 3rd party vendors and partners
• Thorough understanding of how back-end and web-based systems interface with each other
• Working with Mobile team on mobile site and app integration and deployment.
• Worked with Infrastructure team on defining the availability requirement (uptime) of each component, recovery times and overall performance requirements for each component.

Environment: ATG Commerce, BCC, Endeca, Jira, SharePoint, Manhattan OMS, GSI/JDA, Java, J2EE, SQL, HTML 5/ CSS3, jQuery, FTP, PII, XML, POS, Confluence, Akamai

Confidential

Business Analyst

Responsibilities:

• Created Surveys to gather feedback and requirements from local subsidiaries and business units.
• Analyzed feedback from focus groups in US, Brazil and Germany and incorporated it into Business Requirements Document.
• Created user stories by interviewing different stakeholders from Confidential Digital Media Marketing group; the group included resources that work with different BUs, BU leads and resources that currently maintain Confidential .com.
• Worked with Strategy and Creative Teams to document requirements and made changes based on new discoveries.
• Created detailed UI Functional Specification Document based on approved business requirements, which reflected specific UI requirements.
• Created feature and traceability matrix to compare the functionality of existing (as-is) and proposed (would-be) functionality along with the source of each feature.
• Analyzed and proposed mobile specific features which should be included in enhanced website.
• Worked with Project Manager to define requirements priorities and to define what requirements will be included in each release.
• Proposed enhancements to improve integration of Confidential .com with different Social Media platforms.
• Worked with third party vendor BazaarVoice to improve the product review feature to enhance customer experience while leaving reviews.
• Worked closely with SEO Team and Web Analytics Team (Omniture) to gather requirements and suggestions for the project.
• Manually gathered existing functionalities of Confidential .com from the site map and website browsing, due to absence of any previous documentation.
• Worked with Project Lead and Technical Architect to come up with potential delivery plan.
• Worked with E-commerce team to ensure the successful delivery of the website’s Brand Shop functionality and coordinated with 3rd party vendors for additional support.
• Gathered responsive site design requirements and discussed with technical team CMS capabilities and limitations in realizing all requirements. Website utilized TeamsSite CMS.
• Participated in business and status conference calls with clients in Korea and business partners around the world. Participated in workgroup discussions with different Stakeholders.
• Coordinated system changes and enhancements with internal development team.
• Provided day-to-day support for existing Confidential .com website.
• Maintained timelines, scheduled meetings, sent out daily/weekly deliverables updates and created status reports

Confidential

Business Analyst

Responsibilities:

• Defined functional requirement specifications. Supported development of business plan.
• Prepared business requirements document for the exchange development.
• Prepared over 40 BI dashboard reports, worked on data analysis and reconciliation. Each report was customized based on user subscription and access levels.
• Helped in design of wireframes and report layouts using HTML5/ CSS3, jQuery and reporting APIs, which were leveraged for marketing and future developments.
• Performed functional and integration tests and analyzed results.
• Coordinated with vendors on implementations of web services for 3rd party systems and data transactions. Ensured that the client and vendor teams were in agreement with the requirements.
• Developed Use Case Diagrams, Activity Diagrams and Sequence Diagrams.
• Analyzed the business process and BI requirements.
• Interacted directly with global business managers as well as sales, trading, and institutional clients.
• Worked on training manual for internal staff and after successful phase 1 implementation, updated and delivered final manual to external users of the system.
• Worked on customer support plans for global rollouts. Coordinated with the support team to ensure customer satisfactions. Provided trainings to support team.
• Co-Developed the marketing plan and streamlined product offerings.
• Helped team in client onboarding, conducting webinars and presentations.
• Acted as subject matter expert for firm’s business practices related to sales, trading and research.
• Experienced with custom B2B/ B2C application requirements
• Worked on UML artifacts - requirement specific, BI/ Reporting/ Analytics etc.
• Involved in creating UI templates with the client at the early stage of development. The UI was adhering to responsive design and could be accessed through PC/ Tablet browser/ apps.
• Involved in system testing, integration testing, maintenance and QA of the application.
• Helped technical team in go-live of the application; collected feedback from users and coordinated initial L1 + L2 support and bug fixes.
• Worked on setup requirements of cloud-based CRM, training/campaign infrastructure and customer support.
• Led effort for data mapping and migration from internal system Filemaker into a new exchange database.
• Prepared scalability and reliability strategies for handling client’s user base and daily transactions volume.

Environment: Java, J2EE, JSPE, SQL, UML, HTML 5/ CSS3, jQuery, Filemaker, Software as a service (SaaS), Cloud, .Net, ASP.net