SUMMARY

• A highly experienced individual with proficiency in Sales, Finance, Marketing, IT, Purchasing, Inventory, Warehouse, HR, as well as Administrative & Managerial positions.
• Extensive experience & knowledge in troubleshooting, end - user support, training, and documentation.
• Excellent proven Customer Service skills. Possesses strong planning, organizational & analytical skills, also Bilingual in English & German.

TECHNICAL SKILLS

Platforms: Windows ME, XP, Vista, 7, 8,10

Databases/Applications: Oracle, MS Access, Salesforce, Marketo, SAP Business Objects, Hyperion SmartView, Axys, Agile, Advent, Oracle BI 10g, Oracle BI 11g, PeopleSoft

Programming: Java, HTML

Project Management Software/Tools: Microsoft Project, Jira, Trello

Productivity Software/Tools: Microsoft Office Suite, MS Outlook, MS Visio, Adobe Dreamweaver, Photoshop, Google Analytics, Oracle Applications, Marketo, Demand Tools, Miller Heiman, Sandler Sales Methodology.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sales Operations Analyst

Responsibilities:

• Develop advanced multidimensional reporting that improved management productivity and visibility using Salesforce.com, Business Objects, SmartView, and Excel. Additional Ad Hoc Reporting and Dashboards.
• Prepare Annual Operating Plan reports, Forecasting Plan reports and Revenue Recognition reports.

Confidential, San Diego, CA

Sr. Salesforce Administrator & Sales Operations

Responsibilities:

• Lead database cleanup project which resulted in removing over 1M duplicates, implement processes and programs to ensure data accuracy and validation resulting in increased lead quality and deliverability of product.
• Evaluate current setup and configurations to determine where improvements are needed and implement these changes.
• Support multiple Sales Administrators and Leadership in providing metrics and sales processes to support business needs.
• Prepare Business Requirement documentation for upcoming projects and ensuring all changes are in PCI Compliance

Confidential, Redwood City, CA

Sr. Salesforce Administrator & Sales Operations

Responsibilities:

• Design and Develop initiative to separate the B2B and B2C lines of business into two separate instances.
• Evaluate, document and revamp current processes using best practice solutions to ensure data quality to simplify complex system configuration and processes. Remove and re-engineer the cumbersome and faulty complexities within Salesforce.
• Collaborate with analytics, project management, and senior staff on multiple cross functional projects.
• Advise Director of Sales Operations on appropriate procedures and set up of Salesforce.

Confidential, Redwood City, CA

Sales Consultant

Responsibilities:

• Design and develop quarterly business review metrics for all senior level management in the organization.
• Coach, research, troubleshoot, and advise on all applications used such as Fusion CRM, SCTA and Business Intelligence.
• Prepare instruction on support documentation of existing processes, best-practices and re-engineering those processes for improved efficiency and scalability.
• Determine, collaborate, develop, enhance and implement reports and dashboards using BI software for global usage.
• Collaborate with system and cross-functional teams to ensure that changes to dependent systems are known and assessed well in advance of implementation.

Confidential, Milpitas, CA

Salesforce Administrator/Project Manager

Responsibilities:

• Command superior leadership and management abilities in successfully leading a Salesforce revamp project resulting in total cost saving to the company in the region of $5 Million by raising sales leads. Also develop a completely new instance of the CRM with all business policies incorporated.
• Lead Marketo implementation, customize Marketo features to support business needs and processes.
• Train inside/outside sales and executive management on optimum use of Salesforce resulting in faster lead generation, opportunity closures and increasing revenue over 2 years.
• Improve Data Integrity, Reporting capabilities and Metrics by creating and implementing companywide processes and checkpoints to ensure steady and consistent workflow. Ensure that all processes and systems changes are in alignment with HIPAA regulations. Collaborate with VPs, SVP and C-level staff on multiple cross functional projects.
• Manage marketing projects using agile methodology with 100% success rate on time to completion.
• Manage Customer relationship for important Healthcare Clients such as The Confidential Group, MHA and Banner Health.

Confidential, Mountain View, CA

Salesforce Database Analyst

Responsibilities:

• Manage all data, customizations, and integration projects with Confidential other database programs, plan and prepare instructional manuals of operational procedures.
• Relay Technical and Business procedure issues to key personnel resulting in smooth operational procedures.
• Analyze business procedures and problems to refine data for database management, coordinate database development by applying knowledge of database design standards.
• Improve Data Integrity, Reporting capabilities and Metrics by creating and implementing companywide processes and checkpoints to ensure steady and consistent workflow.

Confidential, San Diego, CA

IT Engineering Consultant

Responsibilities:

• Successfully configure networks, install Microsoft Exchange, identify and remove viruses, responsible for client satisfaction, maintain servers and workstations using best practices.
• Design, test, and evaluate network systems, such as LAN, WAN and other data communications systems.
• Perform network modeling, analysis, and planning. Research and recommend network and data communications hardware and software.

Confidential, San Jose, CA

Finance Assistant

Responsibilities:

• Prepare deals by verifying rebates, insurance and funding for lenders.
• Track all aftermarket items, ELW Calls and inventory along with generating all finance letters, balance books, and assisting sales and services with inquiries.
• Maintain database by processing dead deals, maintaining supplies and entering rates and residuals.
• Train sales staff in use of database.

Confidential

Administrative Assistant

Responsibilities:

• Answer phones, create badges, schedule use of company vehicles, make travel arrangements and order office supplies.
• Design spreadsheets as tools for standard company use, coordinate with stock room personnel on problem packages.
• Assist master planner with MRP, data entry, basic filing, and vendor maintenance with A/P.
• Lead Terminations Representative; assist with stock acceleration letters, and benefits program reconciliation.
• Responsible for completing verification of employment requests, divestiture transfers, subpoenas, and wage verification.

Confidential, Campbell, CA

Finance Assistant/Sales Support/Warehouse Manager

Responsibilities:

• Process statements, entering & depositing checks, enter & match invoices, call vendors, check runs, and balance accounts.
• Ship and receive all materials, perform production runs, create purchase orders for parts and labor, test and rework boards.
• Purchase shipping supplies, packaging materials, maintain inventory of all boards and components,
• Implement procedures for tracking all inventories which resulted in saving the company millions of dollars in audit fees.
• Handle sales calls and enter orders, assistant to inside/outside sales reps, reception desk coverage and design Excel reports.