Division Manager Resume Oak Brook, IL - Hire IT People

SUMMARY

A global IT executive with extensive experience leveraging IT in manufacturing, distribution, wholesale, retail, technology services and nonprofit.
Providing strategic vision for technology evaluation, implementation and management of current and future IT systems.
Directing technology product development and delivery, enterprise application implementation and support, infrastructure, operations and global field support.
Expertise in building relationships with business partners, collaborating and inspiring cross functional teams.
Track record of reaching goals, controlling cost and improving efficiency. Respected for being the lead innovator, evangelist, operator and guardian of all technology - based services.

PROFESSIONAL EXPERIENCE

Division Manager

Confidential, Oak Brook, IL

Responsibilities:

Created and ran the IT Steering Committee to understand business objectives, collaborate on customer requirements and business needs, resolve conflicts, prioritize projects and communicate IT plan and roadmap.
Established PMO to lead the development, execution and adoption of standards, methodologies, tools, and best practices for project management and portfolio governance. Introduced benchmarks and measurements to drive consistency and transparency on financials, IT performance, resource utilization and project status.
Acted as a business liaison for improved communication on business requirement and issue resolution. Traveled internationally to promote new technologies and approaches by running workshops, training programs, managing committees and presenting at events to drive organizational understanding and alignment.
Reduced IT operational cost 20% by system consolidation, staff training, creating procurement standards, contract renegotiation, strategic sourcing and vendor consolidation resulting in annual savings of $150K.
Improved IT service level by introducing new processes including an agile scrum application development process (SDLC), a Kanban based process for IT service management for continuous improvement and systems performance monitoring. Built an India software development team for improved project delivery. Operated IT as a service function to be competitive in commercial terms.
Improved reliability and scalability of ICT infrastructure supporting web, mobile, ERP and AMS through virtualization and cloud migration.
Improved product distribution efficiency 30% with the first year cost savings of $200K by introducing a shared service model for distribution utilizing vendors with streamlined IT support.

Department Manager Information Systems / Director

Confidential, Oak Brook, IL

Responsibilities:

Improved business processing efficiency and reduced operational cost 30% by working with business to redesign multiple business processes and consolidating their supporting systems into one.
Implemented the ITIL standards of change control and software release management for improved reliability and control. Started a new quality assurance team for improved project quality. Consolidated and standardized service request and problem management for single point of contact. Introduced ITSM tools
Increased customer service level 20% by creating a dedicated Member Service Center.

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Division Manager Resume

Oak Brook, IL

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