SUMMARY:

• Military Veteran wif 13 years of sales experience, and 15 months of IT experience seeking to enhance skills in an Information
• Technology position dat will allow me to contribute to a team while expanding my knowledge and skills.
• Routers and switches configuration; knowledge of routing protocols
• Good understanding of OSI Model, TCP/IP protocol suite
• Troubleshooting hardware and software problems
• Installing and configuring teh peripherals, components and drivers.
• Installing software and application to user standards.
• Computer assembling and maintenance.
• Microsoft Office Suite, Windows 7, Internet Explorer, Google

PROFESSIONAL EXPERIENCE:

Technical Support Analyst

Confidential, Greenville, NC

Responsibilities:

• Provided exceptional customer service to both internal customers and external network of vendor partners
• Supported day - to-day functioning of our store associates, their computer support requests and providing a positive customer service experience.
• Work teh service desk and respond to support requests from company employees and team members.
• Work to support and improve company stores and headquarters in teh computing environment. Work Specifically wif Windows 7, Printing, RQ4, and other software/programs
• Assist to support and improve teh company phone system
• Partner wif IT Services Manager and IT Services Coordinator in teh various stages of implementation of new stores, store relocations, or other store projects from an IT perspective
• Use common maintenance tools, Cat5e and networking tools
• Execute company policies, team accountability and lead by example to assist teh IT department to meet company goals and initiatives
• Display project management skills wif teh ability to follow up appropriately wif internal employees and external partners

Assistant Manager

Confidential, Greenville, NC

Responsibilities:

• Maintain a fleet of 75-100 vehicles and supervise teh daily activities of teh office (fleet, utilization, depreciation, reservations, schedules, etc.).
• Build positive and professional rapport wif current accounts and support relationships wif new accounts.
• Supervise, coach, and create work schedules for a team of part time staff members.
• Follow up daily on goals and objectives for each employee, providing coaching and consistent feedback on performance.
• Aided in generating new business by making sales calls and fulfilling financial goals created for office.
• Communicate consistently and frequently wif branch manager about sales progress and goals.
• Assisted in maintaining service quality standards following policies and procedures daily.
• Perform phone skill coaching to achieve branch phone shop scores of at least 80%.

Wireless Sales Consultant

Confidential, Greenville, NC

Responsibilities:

• Established rapport wif prospective and/or return customers.
• Negotiated and closed sales, meeting or exceeding sales goals.
• Greeted customers in a timely fashion while quickly determining their needs.
• Recommended merchandise to customers based on their needs and ps.

Management Assistant

Confidential, Greenville, NC

Responsibilities:

• Maintained a fleet of 50-60 vehicles supervise and reserved vehicles for requested times and keep records of items rented.
• Answered telephones to provide information, explained rental fees, policies and procedures Prepared rental forms, obtaining customer signature and other required information..
• Rented vehicles, arranged for provision of services to customers, and accepted returns.

Sales Representative

Confidential, Farmville, NC

Responsibilities:

• Explained features, advantages and disadvantages of various policies to promote sale of insurance plans and calculated premiums and establish payment method.
• Customized insurance programs to suit individual customers, often covering a variety of risks.
• Sought out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Store Manager

Confidential, New Bern, NC

Responsibilities:

• Engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers.
• Monitored sales activities to ensure dat customers received satisfactory service and quality goods.
• Provided exemplary customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Planned and prepared work schedules and kept records of employees' work schedules and time cards.
• Hired and trained new hires, instructed staff on how to handle difficult and complicated sales.

Assistant Store Manager

Confidential, Glodsboro, NC

Responsibilities:

• Conducted inventory of stock and reordered when inventory dropped to a specified levels.
• Estimated consumer demand and determined teh types and amounts of goods to be sold.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Conferred wif company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Examined merchandise to ensure dat it is correctly priced and displayed and dat it functions as advertised.