SUMMARY

• Solid 14 Yrs. experience in IT, and wif 4 years of experience in SFDC. me have worked on multiple Salesforce projects on Sales Cloud, Service Cloud and Marketing Cloud using Pardot. me have very good interpersonal skills and work well as an individual and in team environments. me have worked in waterfall and agile methodologies.
• Am Green Card Holder/Permanent Resident of USA
• Expert in Salesforce Administration and worked on multiple Salesforce instances
• Solid experience performing user, business and system requirement analysis.
• Knowledgeable wif project plan execution and documentation.
• Conducted Joint Application Development (JAD) sessions wif SMEs, End - users, QAs, Developers and other investors for customer interviews, project meetings, and walkthroughs.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Chatter, Quotes, Marketing, Forecasting, Community, Reports and Dashboards.
• Wif technical background and experience in configuration, implementation and support of Salesforce CRM and Salesforce SFA applications.
• Good Experience in Sales Cloud, Service Cloud, Community Cloud and Pardot(Marketing Cloud).
• Endured in creating Email-to-Case, Web-to-Case to generate new Cases; fostered junction objects, advanced fields like pick lists and formula fields.
• Realized sharing and security rules at object, field, and record level for distinctive users at different levels of organization.
• Sound knowledge on Data Structure and involved in migrating data between orgs using Data Loader.
• Study, Implement, and Administer 3rd party Salesforce apps to increase productivity.
• Implemented SFDC best-practices comprising configuration, reporting, system management, user management, data management and integrating tools.
• Clean data from org and import new data using Apex Data Loader and Work Bench
• Having good knowledge of nCino, Marketo and Salesforce DX

TECHNICAL SKILLS:

Salesforce: Workflow, Process Builder, Page Layouts, Approvals, Reports Dashboards, Custom Objects, Security, Data Loader, Visual force pagesSalesforce1, Lightning, Apex and Content Management

App Exchange: Data Loader, Address Cleansing Tool, Ring DNA, Field TripGoogle AdWords, Pardot, Spring CM

Operating Systems: Windows, UNIX, Linux

Management Tools: ALM, JIRA

RDBMS: Oracle, SQL Server

Languages: Apex, C, SQL, PL/SQL, XML & SOQL

Tools/Packages: Team Forge, MS Office, ANT, GIT

Environment: Sandbox, Production

PROFESSIONAL EXPERIENCE:

Confidential, TX

Salesforce Administrator

Responsibilities:

• Provided user support and bug fixing activities.
• Participated in 10% Development Activity.
• Managed user Roles, Role hierarchies Profiles, and Sharing settings.
• Interacted wif various business user groups to increase teh user adoption for helping them use teh software.
• Implemented minor enhancements on standard objects like Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created custom reports, dashboards for different user profiles based on teh need in teh organization.
• Good understanding on CLM and used good Hands on experience in combining custom and standard components wif help of Salesforce Lightning.
• Extensively hands on Sales Cloud and Service Cloud Custom Configurations and Solutioning.
• Involved in day to day activities of troubleshooting and resolving teh issues
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Integrated teh Web Services by generating teh necessary stubs from teh WSDL files for extracting teh data from teh home-grown applications by using teh home-grown web services.
• Created and used Email templates in HTML and Visual Force.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Responsible for all teh activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for teh correctness of teh data.

Environment: Salesforce Platform, Standard & Custom Objects, Workflows, Process Builder, Data loader, Reports and Dashboards, Lightning, Apex

Confidential MONI, TX

Salesforce Administrator

Responsibilities:

• Interacted wif various business user groups for gathering teh requirements for CRM implementation.
• Administrated and monitored teh Sales force CRM application.
• Worked wif teh development team to design Custom Links, Search Layouts to organize fields, Page Layouts, Related Lists, and additional components on a record detail and edit pages.
• Involved in sustaining security and impose sharing rules and access settings.
• Generated Custom fields, Dependent Picklist, Picklist and validation Rules and formulas to Custom Objects.
• Responsible for all teh activities related to configuring Workbench, Data Loader uploading data in CSV files into salesforce.com and downloading data for analysis, checking for teh correctness of teh data.
• Created teh workflows for automated lead routing, lead escalation and email alert.
• Creation of public groups, roles, users and executed Sharing Rules, Role hierarchies and Record Level Permissions to deliver shared access among distinctive users.
• Functioned SFDC standard objects like Contacts, Accounts, Dashboards, Reports and Leads.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Involved in Salesforce upgradation for few releases.
• Defined email alerts, related tasks and field updates to automate various manual processes and generated workflow rules.
• Worked on integration of Pardot wif SFDC by mapping teh lead fields to prospects in Pardot.
• Worked on Sales Cloud interjecting wif Marketing Cloud using Pardot.
• Created Email Templates, Forms, Assignment Rules, Automation Rules, Custom Redirects and Landing Pages to enhance teh functionality using Pardot.
• Used Engagement Studio to send notification on time-based workflow.
• Used Segmentation to create lists and Dynamic list for an TEMPeffective campaign execution.
• Worked on client specific solutions on Force.com platform using apex classes, Confidential, Visual force page layouts, Web services API, SOSL and SOQL.
• Created Lightning components, Apps, Pages.

Environment: Workbench, Pardot, Ring DNA, Proven Works Address Tool, Field Trip, Google AdWords, Workflows & Approvals, Reports, Lightning, Custom Objects, Custom Tabs, Visual Force, Snap Engage

Confidential, PA

Salesforce Administrator

Responsibilities:

• Script functional specification document constructed based on teh business prerequisite document.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admix wif business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Picklist, Field Updates, Email Generation and Approval Processes for automated alerts.
• Assisted on Record Types, Validation Rules, Confidential and Page Layouts.
• Generate Email Templates and have knowledge in bulk emailing users.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined teh necessities wif business team and transformed teh requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication wif customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per teh business needs.
• Shaped Dashboards and Reports as per teh business needs.
• Projected various Email templates.
• Worked on transitioning from Salesforce Classic to Lightning
• Implemented teh developments of Custom Objects, Workflows, Confidential, Reports and Fields into teh test and prod boxes to Sync wif them.
• Experience in developing logic using Apex Confidential, Batch Classes, Controller Classes and Visual force.

Environment: Apex Data Loader, Workflows & Approvals, Reports,, Lightning, Custom Objects, Custom Tabs, Visual Force (Pages), Sales Cloud, Service Cloud, Marketing Cloud

Confidential, TX

Salesforce Administrator & QA

Responsibilities:

• Administrated and monitored teh company’s Salesforce CRM application. Created teh workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over teh Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying teh data, business process and work flows of teh organization wif respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on teh user needs.
• Developed field & page layout customization for teh standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per teh customer requirements.
• Worked on Record Types, Validation Rules, Confidential and Page Layouts.
• Worked wif senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Confidential is a leader in Healthcare products like Contacts lenses and Eye Glasses

Environment: Sales Cloud, Service Cloud, Pardot, Data Loader, Work flow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force (Pages, Component & Controllers), Microsoft Excel

Confidential

Sr QA Consultant and Salesforce QA

Responsibilities:

• As part of Salesforce Testing in Test Sandbox environment customized teh Salesforce application as per teh client's requirement.
• Prepared Test Strategy and Test Plan for all teh applications.
• Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data.
• Tested teh company's Salesforce CRM application.
• Involved in gathering customer requirements from business user teams spread over teh Sales, Marketing and Service cloud.
• Involved in creating gap analysis document, clearly identifying teh data, business process and work flows of teh organization.
• Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.
• Was Hands on Lead in testing Web services using teh tool SoapUI, created test cases wif different variations for teh web services testing.
• Verified teh Business Requirements and Use Cases and created teh Test Plan and Test Cases.
• Designed and helped Perform Web Services testing and Validated XML request/response data.
• Successfully lead teh efforts and Created Test Sets for Data Driven Testing on teh Web Services.
• Inserted Assertions on teh Test Cases to validate teh XML response.
• Logged in defects using ALM also test execution reports were updated in ALM.
• Verified teh application response for Positive and Negative sets of data.
• Backend Database testing was done by executing SQL statements.
• Maintained teh resources and guided them create test cases in ALM.
• Performed Load testing using HTTP/HTML and Web Services protocol.
• Monitored teh System for any database deadlocks and Memory leaks on regular basis.

Environment: Sales Cloud, Service Cloud, C #, .NET, Oracle, VSS, ALM, Performance Center, SoapUI & TFS