SUMMARY:

• Proactive Business & Systems Analyst with 7+ yrs experience in technology projects in different domains from Telecom & web services to education technology.
• Adept Confidential analyzing business needs in context of the technology usage, working closely with management and diverse application teams to deliver projects and realize products. Specializing in Telecom & Education domain.

SKILLS HIGHLIGHTS:

• SDLC, Agile/SCRUM methodology
• API Design, web services, Microservices
• Sparx Enterprise Architect, Visio
• SQL, MySQL tool
• Rally, JIRA.
• Salesforce, VTiger CRM products
• HP ALM Quality Center for Defects
• Altova XMLSpy, SPLUNK Logs
• Confluence, Sharepoint & Office 365
• MS Office - Word, Excel, PowerPoint
• Focused on problem solving, with eye on details
• Decision making & strong interpersonal skills
• Audience oriented communication abilities.
• Some experience with C, C++, JAVA,
• RFID Technology, API Gateway, Arduino.

PROFESSIONAL EXPERIENCE

Sr. Solutions Analyst

Confidential, Bellevue, WA

Responsibilities:

• Worked on both Prepaid & Postpaid Wireless Telecom projects with focus on Ericsson Billing System.
• Cart management, Order negotiation & management, Events Framework, REST APIs & microservices.
• Lifecycle & management of financial instruments such as Loans & Leases based on the Oracle Financial Loans & Lease Server (OFSLL) system.
• Analyzing business requirements for solutioning of High & Low-Level End-to-End Design.
• E2E solutioning of Telecomm flows like Account management, Device management, Activations, Supply Chain flow, etc.
• Created End-to-End L1 & L2 sequence diagrams using Sparx Enterprise Architect.
• Documented design and use cases with Acceptance Criteria in Epics & Features in Rally.
• Conducted HLD & JAD sessions with stakeholders- business, architects, system teams.
• Coordinated the Solution design through all High & Low-level design phases.
• Scheduled and lead technical design sessions which entail integration across multiple systems.
• Realization and designing of REST APIs, microservices and Pub/Sub Event notifications via Event Bus and system interactions based on those.
• Developed complex schemas and WSDL transformations to read, enhance and process incoming data and map it to E-business Suite Web Service Schemas, using the Altova XMLSpy system.
• Tracking and reporting of design phases and creation of ISDs, FSDs and tracking artifacts. Maintaining documentation on Sharepoint & Confluence.

Product Owner/ Business Analyst

Confidential, Bothell, WA

Responsibilities:

• New API realization from Business, Marketing & Developer requests utilizing carrier provided developer portal.
• Netbond (proprietary Confidential &T Product) APIs, SMS APIs, Account management features, WebRTC Management (inAPP calling).
• Creation of business requirements document, user case scenarios and user profile management, from gathered client requirements.
• Usage of Agile Methodology in API Product realization & execution.
• Creation of Epics and User Stories and using Rally for Sprint planning with product ownership teams, operations, release management, etc.
• Defect Management & triaging for production and sandbox environment issues using Salesforce CRM & HP ALM QC.
• Generating reports using Salesforce reporting and export features on tools for custom data reports, burndown reports of defects and resolution of feature requests tickets, etc.
• Creation of use cases and test cases for API for UAT as per specific user requirements in different environments and devices.

Business Systems Analyst

Confidential Atlanta, GA

Responsibilities:

• Ongoing collaborating in creation of a company CRM Solution using open source vTiger system with developers for Products, Sales Pipeline, Leads, Opportunities, and Marketing Campaigns etc. in replacement of Salesforce.
• Usage of Agile Methodology in CRM development & implementation.
• Project work in replacing Salesforce CRM tool with VTiger Open source system and user interface mapping, data migration, dashboard & reporting replication.
• Responsible for collecting and creating schools and districts education agencies database in organizations modules of CRM.
• Work on RFID Tagging, SMS API via Gateway, Twitter API, Email (SMTP) for prototype POC products.
• RFID & 2.4Ghz wirelesss based tagging and tracking of assets, personnel, etc.
• Creation of comparative matrix for solution feature understanding and optimization for future impact of products.
• Creation of presentations and demos of all product & solutions provided by company for different audiences emphasizing on information technology features of the products.
• Documentation and reporting of progress with different stakeholders such as upper management, executives, sales and marketing team and developers.
• Proposed and conducted research to evaluate and establish good e-learning tools and practices with due diligence.

Analyst, Technology Intern

Confidential

Responsibilities:

• Monitoring of internal servers and computation devices across various locations as part of internal IT infrastructure management staff.
• Development and enhancement of Nagios Open Source Management tool for IT infrastructure monitoring.
• Creation of Visual Graphics Data feed on infrastructure bandwidth to evaluate network performance on Nagios.
• Gathered and Analyzed User requirements table of several user groups and potential audience types.
• Development of test data and test scenario of the IT products, training presentation and demonstration of products for different audiences.
• Documentation of upgrades and feature list for managers and internal IT trainees, support staff.
• Analyzing and researching market trends in Information Technology smart devices for role in education and content delivery.