SUMMARY

• Around 14 years of professional IT experience in configuration, development and integration in Salesforce.com CRM, SAP CRM platform with 3 years of experience in Java Technologies.
• Excellent understanding ofSalesforceMVC architecture and its components such as model, view and controller.
• Expert in developing client specific solutions using Apex classes, Apex Triggers, Controllers &Controller Extensions, Apex Components and Test Methods.
• Experience in Batch Apex and Schedule Apex Development.
• Fine skills in creating/troubleshooting/modifying Apex code and Visualforce pages.
• Comprehensive Knowledge on DML (Data Manipulation Language) Operations.
• Experience in writing the SOQL and SOSL.
• Knowledge on detailed functional design, administration and functional test execution activities across allSalesforce.com clouds (Sales and Service platform).
• Worked on all phases of Software Development Life Cycle (SDLC) which includes System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Have exposure in Community Cloud.
• Worked extensively withSalesforceImport and Export Wizard, Data Migration and integration using Data Loader Utility.
• Ease in creating HTML, visual force Email Templates.
• Hands - on-experience in designing of Custom Objects, Custom Formula Fields, Field Dependencies, Pick List, Search Layouts and Role Based Page Layouts.
• Delivering process enhancements through automations including Work Flow, Tasks and Actions, Visual Flow, Process Builder,Approval Processes, OWD, Sharing Rules, Escalation, Assignment and Auto-Response Rules.
• In-depth implementation experience and domain knowledge in multiple CRM subject areas like Lead Management, Account & Contact Management, Campaign Management Opportunity and Pipeline Management, Forecasting, & Activity Management.
• Hands on expertise with administrative tasks such as User Management, creating Roles, Profiles, Permission Sets and managing Field- level Security at profile level.
• Designed Custom Tabs, Custom Reports, Report Folders, Analytic Snapshots, report extractions to various formats, Record Types and Dashboards.
• Well versed in analyzing business requirements, Entity Relationship Diagram, Master-Detail Relationships, Lookup Relationships and implementing them toSalesforceobjects.
• Have end to end knowledge on Agile and Waterfall Methodology.
• Good understanding ofSalesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Worked with different tools like IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector andsalesforce.com sandbox, production environments.
• Extensive experience onSalesforceAutomation (SFA), Case Management, Web-to-Lead, Web-to Case, Email-to-Case.
• Possess expertise in AppExchange applications and thorough understanding ofSalesforceSecurity Architecture.
• Involved in UAT (User Acceptance Testing) and Regression Testing.
• Experienced in Deployment using Force.com IDE, Change Sets, ANT Migration Tool.
• Worked on Chatter implementation, and customization using Chatter API.
• Experience in working with SAAS technology.
• Involved inSalesforce1 mobile application development and customization.
• Experiance in designing the data model to support given business requirements and architect the various associated systems.
• Good understanding and knowledge of the functionality of Web Services for SOAP APIREST API.
• Background with web technologies including HTML, XML, CSS, JSP, and JavaScript
• Excellent technical, logical, problem solving capabilities and ability to watch the future environment, the competitor and customers probable activities.
• Good team player with strong analytical and communication skills.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Responsibilities:

• Have exposure in Community Cloud.
• Worked extensively withSalesforceImport and Export Wizard, Data Migration and integration using Data Loader Utility.
• Ease in creating HTML, visual force Email Templates.
• Hands - on-experience in designing of Custom Objects, Custom Formula Fields, Field Dependencies, Pick List, Search Layouts and Role Based Page Layouts.
• Delivering process enhancements through automations including Work Flow, Tasks and Actions, Visual Flow, Process Builder,Approval Processes, OWD, Sharing Rules, Escalation, Assignment and Auto-Response Rules.
• In-depth implementation experience and domain knowledge in multiple CRM subject areas like Lead Management, Account & Contact Management, Campaign Management Opportunity and Pipeline Management, Forecasting, & Activity Management.
• Hands on expertise with administrative tasks such as User Management, creating Roles, Profiles, Permission Sets and managing Field- level Security at profile level.
• Designed Custom Tabs, Custom Reports, Report Folders, Analytic Snapshots, report extractions to various formats, Record Types and Dashboards.
• Well versed in analyzing business requirements, Entity Relationship Diagram, Master-Detail Relationships, Lookup Relationships and implementing them toSalesforceobjects.
• Have end to end knowledge on Agile and Waterfall Methodology.
• Good understanding ofSalesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Worked with different tools like IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector andsalesforce.com sandbox, production environments.
• Extensive experience onSalesforceAutomation (SFA), Case Management, Web-to-Lead, Web-to Case, Email-to-Case.
• Possess expertise in AppExchange applications and thorough understanding ofSalesforceSecurity Architecture.
• Involved in UAT (User Acceptance Testing) and Regression Testing.
• Experienced in Deployment using Force.com IDE, Change Sets, ANT Migration Tool.
• Worked on Chatter implementation, and customization using Chatter API.