We provide IT Staff Augmentation Services!

Salesforce Consultant Resume

Dallas, TX

SUMMARY

  • 12 years of IT Experience with 8 Years of experience as Salesforce Consultant/Sr. Developer and 4 years of experience as Siebel Consultant.
  • Experience with working Sales, Service and Marketing Cloud.
  • Experience in Integration and Data services architecture and techniques: SOAP, REST, JSON
  • Experience in building Community using standard templates offered by Salesforce.
  • Experience in business domains such as Telecom Communication and Automotive Industry.
  • Experience in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators
  • Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements
  • Knowledge of module integration with Apttus CPQ, enhancements in CPQ (Configuration, Pricing and Quoting)
  • Worked in SAAS platform like Amazon, Google to integrate with Salesforce.
  • Salesforce1 APIs, Salesforce1 Development, Visual force Mobile Development
  • Lightning Experience with Lightning Components. Developed components, bundles and helper class.
  • Exceptional written and verbal communication skills
  • Led small to large size teams in various projects.
  • Worked on CTI Integration.

TECHNICAL SKILLS

SFDC Technologies: Force.com IDE, Eclipse, Apex classes, visual force pages, triggers, Apex Data Loader, Service Cloud Console, Apex Unit Tests, HTML, JS, Jquery, JSONand CSSWeb Service Callouts, SOQL, Apex Batch jobs, customer portal, integration with SFDC, workflows, visual work flows.

Technologies: Siebel Configuration, Siebel EAI, Siebel EIM.

XML Web Services: JavaScript/DHTML/HTML, SQL server 2012, Oracle (PL/SQL), DB2, SOAP.

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Salesforce Consultant

Responsibilities:

  • Implemented Service Cloud modules Case Management, Web to Case, Knowledge, Article Management and Solutions.
  • Implemented Marketing Cloud with Sales Cloud. Customized Automation Studio, Email Studio, Data Extension and Customer journey as per the business requirement.
  • Supporting Marketing team with daily dashboards and reports analytics using Marketing Cloud.
  • Using Automation builder scheduling jobs to refresh data periodically.
  • Responsible to delegate work to offshore team. Have handle team of size 4.
  • Having daily scrum call and meetings with Architect to gather requirements and build solutions.
  • Assisting developers whenever need to perform technical challenges.
  • Build lightning components and bundle for community using Kokua template.
  • Worked on building community using Napili template.
  • Worked on Data categories and Article Management.
  • Worked on using macros in Salesforce.
  • Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
  • Used Data Loader for insert, update and bulk import or export of data from Sales force Objects.
  • Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
  • Designed and implemented archiving of data using Batch Apex and Scheduling.
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required;
  • Worked with Jitterbit tool to load data into salesforce. Worked with Jitterbit to develop process builder automation.
  • Worked on Wave Analytics to build reports.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Permission sets, Process Builder, Reports, Dashboards.

Confidential - Jersey City, New Jersey

Salesforce Architect /Lead Salesforce Developer

Responsibilities:

  • Manage team of size 2 and was responsible to assign work.
  • Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
  • Used Workbench in Salesforces.com.
  • Actively involved in design and development of custom CRM solution to service.
  • Worked on test cases related to Salesforce1 mobile app development.
  • Architected the solution in SFDC and participated in coding apex classes, triggers, visual force pages and REST API’s.
  • Worked on Lightning component Process Builder to automate task for Salesforce1 users and agents.
  • Developed Lightning pages for Salesforce1 mobile app
  • Developed Lightning app for agent with enhanced Lightning templates.
  • Created custom service cloud application on top existing solution to improve the productivity of CRMs.
  • Created Reports & Dashboards to view data from custom object.
  • Implemented SSO in SFDC, to utilize corporate windows authentication.
  • Extensively worked on SFDC UI using Visual Force Pages.
  • Worked on integrating REST API using callouts framework for custom java application of client.
  • Worked on integration with SOAP API with Experian for address validation.
  • Extensively worked on SOQL and Apex Triggers to implement business logic. Worked in SAAS platform like Amazon, Google to integrate with salesforce to achieve new capabilities.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Permission sets, Process Builder, Reports, Dashboards.

Confidential - Hooksett, NH

Lead Salesforce Developer

Responsibilities:

  • Designed and developed workflows and Process Builders to automate the business processes.
  • Implemented Marketing Cloud and worked with entities Campaign, Campaign Influence, Leads and Contacts.
  • Bulk import of leads.
  • Worked on Custom Setting and Test Case.
  • Extensively worked on Salesforce objects as well as creating new objects.
  • Extensively used apex Data loader to synchronize the data between external systems and SFDC.
  • Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.
  • Developed custom Objects, Fields, Dependent picklist values, and validation rules, Page Layouts, Search Layouts and Tabs.
  • Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
  • Used Data Loader for insert, update and bulk import or export of data from Sales force Objects.
  • Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
  • Designed and implemented archiving of data using Batch Apex and Scheduling.
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required;
  • Worked with Jitterbit tool to load data into salesforce. Worked with Jitterbit to develop process builder automation.
  • Worked on Wave Analytics to build reports.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Permission sets, Process Builder, Reports, Dashboards.

Confidential

Sr. Salesforce Developer

Responsibilities:

  • Captured business requirements from business analysts and translated them into data model and Technical Specification Document (TSD).
  • Based on Data model created relationships among objects using Lookup, Master-detail and Junction Object relationships.
  • Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.
  • Used visualforce components - Form, PageBlock, PageBlockSection, Command Button, Action support, Action Function, Page Block Table and Repeat for developing visualforce pages.
  • Developed rich UI using custom Cascading Style Sheets (CSS) in Visualforce pages and used Java Script, JQuery for client-side validations.
  • Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.
  • Created communication templates used for Email alerts based of Text, HTML and Visualforce types.
  • Developed customized Reports, Dashboards for business users and managers, developed custom report using visualforce pages.
  • Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.
  • Good experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.
  • Implemented best practices to avoid governor limits by writing repeated code in triggers and apex classes.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Custom Objects, Tabs, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, JavaScript, JQuery, Ajax, C#, .NET, Windows 2003.

Confidential

Technical Associate

Responsibilities:

  • Building Siebel environment v7.8 from scratch.
  • Maintaining 10 Siebel instances of Development.
  • Migrating code as per release cycle.
  • Coordinating with different application owner to maintain integration of Siebel and MQ WebSphere application.
  • Install critical patchset released by Oracle for Siebel Software.
  • Coordinating with Oracle Support for issues raised.
  • Cloning and creating new Siebel components when required as per business requirement.

Confidential

CRM Consultant

Responsibilities:

  • Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.
  • Design and Development of Smart Scripts for the different processes.
  • Worked on Error Handling activities and performance tuning activities.
  • Cloning and creating new Siebel Component.

Confidential

Siebel Developer

Responsibilities:

  • The Confidential CRM-DMS is an integrated approach that helps identify, acquire and retain customers by managing and coordinating customer interactions across multiple dealer locations and departments.
  • Worked on Data loads and data extractions using Siebel EIM and SQL.
  • Troubleshooting of Import and Extract batch files which uploads or extracts Customer, Activity, Service Request, Opportunity and Financial Accounts data.
  • Installing Siebel application and maintaining Development environment.
  • Supporting users to perform their daily task through application and bridge the business process.
  • Siebel MIS tool to pull daily, monthly and Quarterly reports of sales and service.

Hire Now