IT Lead - Messaging Resume - Hire IT People

OBJECTIVE:

Obtain a Messaging/MDM position in Information Technology utilizing skills learned during my previous tenures and incorporating new skills from continuing education

SUMMARY:

Microsoft Exchange 2007/2010/2013/ O365/Hybrid administration
Implementation of SPF, DMARC & DKIM to reduce email impersonation risks
Symantec/MessageLabs email security platform
Veritas Enterprise Vault.cloud
Migration of email systems of acquired businesses to existing platform
Migration of email platform from Lotus Domino to Microsoft Exchange
Microsoft Confidential 2010/2013/Skype for Business/O365/Hybrid administration
Unified Messaging, Call Routing, Response Groups, Federation, SIP providers, Sonus SBA/SBC
Microsoft Excel, Visio & Project
Subject Matter Expert & Project Manager for migration to Office 365
Subject Matter Expert & Project Manager for migration to Skype for Business online
Subject Matter Expert & Project Manager for migration from BlackBerry & Good for Enterprise to Microsoft Intune for MDM (approx. 2000 devices) migrated dozen acquired companies’ email, mobile & communications systems into company’s existing platforms
Led team including Networking, End - point & Service Desk teams to identify causes of poor audio quality issues with MS Confidential & Skype for Business - reduced poor quality by over 60% within 2 months
Direct line manager for junior and senior support engineers
Planned and tracked annual team goals utilizing formal project management & control procedures
Performed biannual performance reviews for team and provided evaluations for staff in other teams
Direct communication with Business Unit stakeholders during major projects: goals, status updates, and conflict resolutions
Worked with business’ clients to resolve technical issues and launch new services, e.g. launch of Confidential Federation services to allow teams to communicate directly with their clients via IM, meetings, audio & video calls
Reporting security events to FBI I3 services
Produced and presented several ‘IT Academy’ sessions to introduce IT and business teams to new technologies and processes
Worked with acquisitions’ IT teams, in-house and 3rd party, to manage systems integrations
Worked with vendors’ sales & technical teams to ensure company received best benefits in regards to costs & desired outcomes
Direct line manager for 2 staff
Influencer for other IT staff in other offices & countries during project roll outs

WORK EXPERIENCE:

IT Lead - Messaging

Confidential

Responsibilities:

Led team providing 2nd & 3rd tier support to 4700 staff in over 40 countries for Email, Unified Communications (IM, Presence, Voice & Video) and mobile devices
Consolidation of 150+ domain portfolio on to a single provider, ensured domains were all renewed ahead of schedule, and managed migration of acquisitions’ domain portfolios with zero downtime
Integral member of global Change Advisory Board
Managed processes to provide Legal, HR & Business teams access to email archive data (e.g. responses to subpoenas, HR matters & client disputes)
Managed public SSL portfolio, including upgrades to deprecate use of SHA1 certs
Administration of WebEx, Dial-in conferencing, Lifesize Video Conferencing

Field Technician

Confidential

Responsibilities:

Field network engineer

We provide IT Staff Augmentation Services!

It Lead - Messaging Resume

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship