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It Lead - Messaging Resume

OBJECTIVE:

Obtain a Messaging/MDM position in Information Technology utilizing skills learned during my previous tenures and incorporating new skills from continuing education

SUMMARY:

  • Microsoft Exchange 2007/2010/2013/ O365/Hybrid administration
  • Implementation of SPF, DMARC & DKIM to reduce email impersonation risks
  • Symantec/MessageLabs email security platform
  • Veritas Enterprise Vault.cloud
  • Migration of email systems of acquired businesses to existing platform
  • Migration of email platform from Lotus Domino to Microsoft Exchange
  • Microsoft Confidential 2010/2013/Skype for Business/O365/Hybrid administration
  • Unified Messaging, Call Routing, Response Groups, Federation, SIP providers, Sonus SBA/SBC
  • Microsoft Excel, Visio & Project
  • Subject Matter Expert & Project Manager for migration to Office 365
  • Subject Matter Expert & Project Manager for migration to Skype for Business online
  • Subject Matter Expert & Project Manager for migration from BlackBerry & Good for Enterprise to Microsoft Intune for MDM (approx. 2000 devices) migrated dozen acquired companies’ email, mobile & communications systems into company’s existing platforms
  • Led team including Networking, End - point & Service Desk teams to identify causes of poor audio quality issues with MS Confidential & Skype for Business - reduced poor quality by over 60% within 2 months
  • Direct line manager for junior and senior support engineers
  • Planned and tracked annual team goals utilizing formal project management & control procedures
  • Performed biannual performance reviews for team and provided evaluations for staff in other teams
  • Direct communication with Business Unit stakeholders during major projects: goals, status updates, and conflict resolutions
  • Worked with business’ clients to resolve technical issues and launch new services, e.g. launch of Confidential Federation services to allow teams to communicate directly with their clients via IM, meetings, audio & video calls
  • Reporting security events to FBI I3 services
  • Produced and presented several ‘IT Academy’ sessions to introduce IT and business teams to new technologies and processes
  • Worked with acquisitions’ IT teams, in-house and 3rd party, to manage systems integrations
  • Worked with vendors’ sales & technical teams to ensure company received best benefits in regards to costs & desired outcomes
  • Direct line manager for 2 staff
  • Influencer for other IT staff in other offices & countries during project roll outs

WORK EXPERIENCE:

IT Lead - Messaging

Confidential

Responsibilities:

  • Led team providing 2nd & 3rd tier support to 4700 staff in over 40 countries for Email, Unified Communications (IM, Presence, Voice & Video) and mobile devices
  • Consolidation of 150+ domain portfolio on to a single provider, ensured domains were all renewed ahead of schedule, and managed migration of acquisitions’ domain portfolios with zero downtime
  • Integral member of global Change Advisory Board
  • Managed processes to provide Legal, HR & Business teams access to email archive data (e.g. responses to subpoenas, HR matters & client disputes)
  • Managed public SSL portfolio, including upgrades to deprecate use of SHA1 certs
  • Administration of WebEx, Dial-in conferencing, Lifesize Video Conferencing

Field Technician

Confidential

Responsibilities:

  • Field network engineer

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