Mentor/Trainer Resume OH - Hire IT People

SUMMARY:

High performing committed and energized technical professional with experience in providing services support. Experienced as a tag trainer and have the noledge, skills, ability and experience to coach and train.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, OH

Mentor/Trainer

Responsibilities:

Install cable services for residential and commercial accounts according to company policy.
Disconnect unpaid accounts.
Locate, repair and diagnose customers failed equipment. Educate customers on all installed equipment. Troubleshoot and repair all the necessary equipment.

Confidential - Strongsville, OH

Mentor/Trainer

Responsibilities:

Training new hires.
Helping with excessive workloads to provide excellent customer service and to meet
O.T.A Help with the stock control all equipment and tools with the new hires.
Training any employees that have below average matrix to help them improve their performance to meet company standards.
Helping office with issue tracks and calls OTP office of the president . Additional training-WAM, MSR ORDEERING, DIAGNOSTICS TOOLS LOCATOR, TDR FSMs .

Confidential, Parma, OH

Cable Technician

Responsibilities:

Install cable services for customers, according to company policy. Disconnect cable for unpaid accounts.
Locate, repair and diagnose customers equipment problems. Educate customers on all installed equipment.
Shadow with the PM department.
Digital cable communication, Install cable services for customers according to company policy.
Disconnect unpaid accounts.
Locate, repair and diagnose customers failed equipment.
Educate customers on all installed equipment.

Confidential - Avon Lake, OH

Shipping and receiving team lead

Responsibilities:

Coordinate activities between shipping and receiving using computer software.
Ensure inventory is up to date and matches all documentation.
Responsible for locating parts for shipping in inventory.
Ensure parts are parked according to customer specification.
Verify customers' orders and shipping address.
For new development for aero plane parts.
Worked actively with R&D in the advantaged and disadvantages of the new parts. Cleaned and blasted the parts.

Confidential

Supervisor

Responsibilities:

Responsible for preparing employees schedules, and work sheets.
Ordering all carpet cleaning equipment and chemicals.
Following up on all sales leads created by field representatives.
Creating sales quotes.
Followed up on all completed services requests to ensure customers satisfaction.
Managed all special promotions in coordination with the marketing department.