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Salesforce Administrator/developer Resume

Austin, TX


To prove my capabilities in a challenging job with a process - oriented organization that offers me continuous learning opportunities.


  • Having7+years of experience in Application SoftwareDesigning, Development, SalesforceLighting Testing, Implementation, and JAVA. This involved hands-on design and development usingForce.comPlatform, Database Management Systems andJ2EEtechnologies.
  • Experience with SalesForceCustomization, Security Access, creating profiles,roles, users, page layouts, email services. Knowledge of AWS and Azure administration
  • Experience with SalesForceLighting in using JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework. Customizing Apttus CPQ for the Sales Operations.
  • Experienced usingSalesforce Lightning UI. CreatedLightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
  • Upgraded some Apps fromSalesforce ClassictoLightning Experienceto develop rich user interface and better interaction of pages.
  • Worked onSalesforce1 Platformto build Mobile App by enabling Lightning Components to make Lightning Application mobile.
  • Expertise at developing applications using Content Management Systems(CMS),Service Now, OIM, Access and Identity management (IAM) SharePoint and information Security to support and in corporate complex requirements and Data Mapping and Data prioritization.
  • Experience in BI Tools: OBIEE 10/11 g and Business Object.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile and software analysis.
  • To implement the CPQ software we use salesforce steel brick cpq.
  • By using steelbrick CPQ Reduce errors in opportunities,quotes& contracts
  • By using steel brick CPQ Improve productivity and close more deals Increase deal sizes with cross-sell and up-sell guidance.
  • We initiated campaigns around SteelBrick ushering in the consumerization of selling, making it easy for anyone to close deals while on the go. We articulated the pain of sales teams in getting deals done due to various iterations of procurement, invoices and product selection.
  • SteelBrick is mainly used to a provider of Quote-to-Cash applications to help sales professionals close deals faster.
  • The newely branded salesforce CPQ wil further the bintegration of what was once SteelBrick into the salesforce platform. While also providing Einstein capabilities for the quote-to-cash process.
  • Knowledge of TIBCO Architecture and Common Exception & Logging Framework. Ability to administer and configure TIBCO products under various platforms.
  • Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects and Force.com platformandForce.com Sites.
  • Experienced in Veeva CRM and Veeva Vault Content Management applications.Experience in Veeva integration on Salesforce/Force.com Platform, building Veeva Vault work flows.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter&App-exchangeapplications.
  • Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
  • Proficient in using meta-data migration tools likeEclipse IDEand SalesForceApex Data Loader with code analysis.
  • Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and SalesForce applications based onApex Languageand leveragingForce.com
  • Extensive experience using Sales force Administration (SFA),Profiles, Creating Roles, Page Layouts, Org-Wide default,Sharing rules,Work Flows, ApprovalWorkflow, Reports/Graphs and Dashboards.
  • Strong Implementation and Integration experience usingCustom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
  • Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API,SOAP, andIBM WebSphere.
  • Experience working with JAVA, J2EE, JDBC, ODBC, Java Beans, EJB, Servlets, MS SQL Server.
  • Experience in wide range of languages and technologies suchJSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML,andSOAP.
  • Proficiency with the application servers like Web Sphere, WebLogic, JBOSS and Tomcat.High level of competency in JBoss Fuse messaging Architecture
  • Extensive experience with SQL, PL/SQL and database concepts.
  • Expertise in debugging and optimizing Oracle and java performance tuning with strong knowledge in Oracle 11g and SQL.
  • Coordinated and transferred knowledge to the offshore team.
  • Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
  • Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
  • Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.


CRM: Salesforce

SalesForce Technologies: Lighting,CRM, CPQApex, Apttus,Visual force, SOQL, SOSL, SDLC,Pardot,Veeva,FUSE, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, sales force.com force.com IDE, Apex data loader, web services, Azure.

Salesforce Cloud: Service Cloud, Sales Cloud

Tools: Eclipse IDE, Apex data loader, BI Tools: OBIEE 10/11 g.

Languages: Java, C, C++

J2EE Technologies: JSP2.0, JSF, JNDI, Servlets, JDBC, EJB, Java Beans, AWT, Swings,Spring

Database: Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2,MySQL, MS Access 2007/2000

Version Control Tools: VSS, CVS, WinCVS, Rational ClearCase, Subversion

Load Testing/ Defect Tracking Tools: LoadRunner, Test Director

Web Technologies: HTML, DHTML, HTML-5, CSS, JavaScript

Web Services: IAM, SOAP, WSDL, XML

Operating Systems: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003, REDHAT


Confidential, Austin, TX

Salesforce Administrator/Developer


  • Configured Identity Confirmation and Login Restrictions, configured User Interface settings
  • Configured the Company Profile, customized Profiles and created custom fields
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Worked with standard objects, business processes and field-level security
  • Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
  • Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
  • Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
  • Retrievedsome data and its functionality fromThird-Party API’sanddisplayedwithin the lightning component.
  • Created multipleLightning Components, addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
  • Coordinate data integrations including ERP,Pardot, Data.com and other leadgenerating application through Jitterbit, Dataloader.io and Scribe.
  • Experience in using JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework.
  • Created/Modified Dependent Pick lists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types
  • Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
  • Set security and access rights using Organization Wide Defaults, Roles, Roles & Hierarchies, Sharing Rules, Public Groups, and Sales teams, Account teams, Case teams and Folders.
  • Set up Workflow and Workflow Approval processing and code analysis.
  • Performed data validation and use data utilities including Data Loader and Mass Delete
  • Configured and used standard reports, custom reports and custom report types
  • Configured and used dashboards and dashboard components.
  • Create snapshot/backup of critical VMs in Azure cloud using Backup Vaults.
  • Print and export reports; email and scheduled reports and refreshed dashboards.
  • Set up Salesforce Console functionality and navigation.
  • Configured custom objects, applications and tabs. Installed/Uninstalled packages from AppExchange.
  • Manage tasks, events, public calendars and multiday events.
  • Worked on building and supporting Enterprise-wide IAM solutions and Federation Security Services.
  • Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
  • Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
  • Assessed the effort & risk for migrating different applications to REDHAT OpenShift (PAAS)/JBOSS FUSE.
  • Designed and developed User Interfaces for SalesForce users as per requirements
  • Used workflows to govern data flow across various objects.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Used sandbox mode for testing and migrated the code to the production instance in installments.

Environment: Salesforce.com, Azure, IAM,Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers,Jboss Fuse, Workflows, Rules, Data loader, SOQL, SOSL, Apex.Professional Experience

Confidential, Paton, IA

Salesforce Administrator/Developer


  • Performed the roles of Salesforce.com Administrator in the organization.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Built customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side. Created Custom Lightning Events and registered respective Listeners and handlers to work with functionality of client’s requirement.
  • Worked in IAM on Unix/Linux and Active Directory integration using Centrify Suite of products
  • Worked on various salesforce.com standard objects like Accounts,Contacts, Leads, and Campaigns.
  • Coordinated with users to determine requirements and prepared designdocuments.
  • Performed detailed analysis of technical and business requirementsReports and Opportunities.
  • Closely worked with SalesForce.com consultants while implementing thesolutions for the requirements.
  • Worked on various salesforce.com standard objects like Accounts,Contacts, Leads, Campaigns, Reports and Opportunities.
  • Performed Troubleshooting, Debugging and Unit Testing of various TIBCO code related configuration issues in QA and Production environments.
  • Designed, Implemented and deployed the Custom objects, Page layouts,Custom tabs, and Components, to suit to the needs of the application.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Developed various Custom objects, Tabs, Entity-Relationship data model,validation rules, Components. UsedBI Tools: OBIEE 10/11 g for the configuration of the system architecture and create secure function of DB.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Used various open source technologies like Apache Camel, JBoss Fuse, Apache CXF to replace proprietary technologies like IBM ESB Software.
  • Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
  • Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
  • Developed various Custom objects, Tabs, Entity-Relationship data model,validation rules, Components.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Visual Force Pages,Jbose, Data Loader,Workflow & Approvals, Reports,Custom Objects, Custom Tabs, Email Services,Security Controls, Sandbox data loading, Windows XP.Amazon WebServices(IAM, EC2, S3, DynamoDB, VPC, Route 53).

Confidential, San Jose, CA

Salesforce Administrator/Developer


  • Worked with the user group for requirement gathering throughout the planning and implementation.
  • Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
  • Created new User Accounts andassigned Profiles as per their role in role hierarchy.
  • Defined Org wide default to restrict accessfrom users.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Created Data Validation rules and Formulas as per business requirement.
  • Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
  • Created Workflow Rules to automate Tasks, Email Alerts, Field Updates,time-dependent actions and Outbound API Messages.
  • Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
  • Designed, and developed ApexClasses,ControllerClasses,extensions and ApexTriggersfor various functional needs in the application.
  • Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Created and used Email templates in HTML and VisualForce.
  • Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Added SSL and Web Service Security to all Fuse Modules.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
  • Worked with Salesforce.com team to make application certified.
  • Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
  • Help users with Chatter teams/Groups and follow application as well as maintain existing customers

Environment: SaleForce.com platform, Fuse,Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.


Java Developer


  • Involved in various stages of the SDLC using Waterfall development process.
  • Object Oriented Analysis and Design using UML including development of class diagrams, Sequence diagrams, and State diagrams and implemented these diagrams in Microsoft Visio.
  • Developed the view pages using HTML, DHTML, CSS, JavaScript for client side development and validations
  • Developed classes to interface with underlying web services layer.
  • Designed web services for the above modules.
  • Designed and created Java objects, JSP pages, JSF, JavaBeans and Servlets to achieve various business functionalities.
  • Involved in designing test plans, test cases and overall Unit testing of the system.
  • Performed Integration and System testing.
  • Developed the build scripts using Ant.
  • Migrated 10+ modules from ESB to JBoss Fuse ESB.
  • Called SQL stored procedures according to the business requirement
  • Co-ordination with onsite team for development, testing and production issues.
  • Prepared documentation and participated in preparing user’s manual for the application.

Environment: Core Java, JSP, JSF,JBoseServlets, XML, XSLT, HTML, CSS, JavaScript, JUnit, UML, Microsoft Vision,SQL Server, Eclipse, Oracle.


Java Developer


  • Developed the web interface using MVC design pattern with Struts framework
  • Designed and implemented most of the Java related portions of the application including EJBs for encapsulating business logic.
  • Developed server side utilities using J2EE technologies Servlets, JSP, JDBC using JDeveloper.
  • Developed the JSP’s using the struts framework tag libraries.
  • Developed the WORKFLOW concept using the struts framework to avoid the back button problems.
  • Responsible to analyze existing C ++ project to prepare business logic documents.
  • Was responsible to communicate with End client to support the application and analyze the issue and fixed the issue.
  • Maintained the struts Config files, tiles definition files and web.xml.
  • Session Beans are designed in such a way to serve the following: Inserting, updating, and deleting data from the database
  • Developed and executed the business validation logic in form beans.
  • The framework involves struts framework, which internally uses the J2EE design patterns.
  • Developed the Servlets, beans for the application
  • Preparation of Test Plans.
  • Involved in the application development and unit testing.
  • Responsible for design and architecture of the project by using MVC Struts frame work

Environment: Java, J2EE Apache Tomcat Server, Struts, JDeveloperLanguage:Java Script.

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