PROFILE BRIEF:

• Total Experience of Seven years and Three Month in Telecom Industry with specialisation in CRM and Billing.
• As a Salesforce Admin, responsible for managing WorkFlows, Approval Process, User Management and Object Access.
• As a Salesforce Developer, Implement Business Solutions using Apex and Visual Force. Integrate Salesforce with the Application.
• Strong knowledge on Rating & Billing Modules of Confidential .
• Good Knowledge in CRM system. Certified Salesforce Admin and Developer.
• Good in PLSQL,PRO*C,C/C++,Python, Apex and UNIX.
• Experienced in development of packages/procedures and product enhancements.
• Experienced working at client location for supporting Billing operations.
• Expertise on Confidential billing tool in handling wide range of Post - paid Billing Operations.
• Functional Knowledge and resolved product bugs of Confidential Convergent Billing System Architecture and applications.
• Experience working as a Product Owner for the scrum team working on Confidential feature enhancements.
• One of the very few associates who gets an opportunity to work on the Core Billing Product Bugs.
• Experience in handling end Customer related issues.
• Oracle Certified Associate.
• Certified Salesforce Administrator.
• Certified Salesforce Platform Builder I
• Certified Scrum Master.
• Experience in Telecom domain and with Post-paid Billing operations/Development:6. years

TECHINCAL EXPERTISE:

Software Product: Confidential Billing System( Confidential Legacy(5,6,7,8;ix-R1,R2,R3), Confidential R4), Salesforce CRM System.

Programming Languages: C,C++, Pro-C, PL/SQL, Unix Shell Scripting, Python,Apex.

Database: Oracle9i and Oracle10g

Operating Systems: UNIX, Windows

Tools: Confidential, GIT, clear case, Toad, PLSQL developer

STRENGTHS:

• Self-motivated, Punctual and independent problem solving ability
• Ability to learn diverse skills in the functional areas of the organisation
• Adaptability to any environment and preference to partake in teamwork
• Quick learner and excellent team player having ability to meet tight deadlines and work under pressure

CAREER CONTOUR:

Confidential

Salesforce Administrator & Developer

Responsibilities:

• Integrate Salesforce with the ECB(Enterprise & Cloud Billing Application).
• Played both roles of a Business Analyst and Product Owner.
• Develop Apex Triggers and Classes to implement Complex Business Requirements where the functionality cannot be implemented through Customisations.
• Lead a Development Team of 6.
• As a Salesforce Administrator, I am responsible for User Access and Profile Management.
• Responsible for tracking the system performance.
• Responsible for managing the communication templates.
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
• Create custom objects when necessary.
• Create and maintain dashboards.
• Gather requirements from end users.
• Handle on-going customisation/ alteration of Salesforce.com.
• Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
• Maintain security including sharing rules and security levels.
• Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
• Import data as appropriate.
• Create Apex Classes and Triggers.
• Integrate Salesforce with the Billing Application.
• Create Visual Force Pages and Controllers.
• Fixing Bugs.

Confidential

Module Lead/Product Owner/Solution Architect

Responsibilities:

• As a module owner responsible for driving the team in bringing the product bugs to closure.
• Responsible for providing the solution for the customer requirement and distributing the engineering tasks to the developers.
• Lead for the Billing team for the TMO project.
• Product Owner of scrum team.
• Analyzing the customer requirement and help him understand if such a requirement is actually possible or not and if yes, responsible for estimating the size of the Customization and provide a solution for the same.
• Understanding the customer requirement by analyzing the FSP completely and interact with the SM for clarifications.
• Divide the solution into engineering tasks and driving the team in completing them.
• Technical Analysis of the issues in the product.
• Impact assessment of the solution identified to close the defect.
• Perform functional analysis to identify if the reported issue is a defect in product.
• Unit testing of the functionality once the defects are fixed.
• Reviewing the fixes proposed/functional notes prepared by the team in addressing a defect.
• Handling the customer calls and escalations from different nationalities and understanding the requirements and providing the solution based on the requirements.
• Understanding the customer requirement by analyzing the FSP completely and interact with the SM for clarifications.
• Divide the solution into engineering tasks and driving the team in completing them.
• Worked for very high revenue operators like TMO-US, Etisalat Dubai, Idea-India etc.
• Worked as Confidential Developer for more than 2 years.

Confidential

Developer/Operations

Responsibilities:

• Primary role is to handle CDR rejections thereby ensuring that there is no revenue leakage.
• Develop Automation scripts using Unix,PL/SQL for generation of reports.
• Handling end to end provisioning and developing, deploying and testing the applications using JAVA and menu based scripts using Unix as part of the process improvements.
• Presentations on Test cases to clients and get the solution approved
• Handling issues arising for a customer right from Provisioning component till the Billing.
• Involved in configurations related to rateplan, Discount Packages(Cost Control) and Business Partners.
• Attending LLD / HLD Tab meetings for CR Deployments and suggesting necessary changes to Business on par with Customer Requirements in order to avoid any Post Deployment impacts.
• Development of Unix Scripts and Pl Sql Objects to implement customized requirements for clients.
• Creation of procedures to perform bulk configuration.
• Server management and Space Management: Monitoring various billing servers and doing the necessary fixes as and when there is an abnormality.
• Developing patches for the applications based on the business request.
• Developed UNIX shell scripts in order to provide the regular updates on the server load and reports of periodic mails.