SUMMARY

• Certified Salesforce Developer and Administrator with Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud & App - exchange applications.
• Have more than a year experience in Lightning Interface. As my current project is Not completely lightning (transitioning towards lightning) but my previous project is solely on Lightning.
• Developing lightning components for the salesforce community in the org.
• Experience in building lightning lightning applications using lightning appbuilder.
• Ability to understand existing Lightning code and independently come up with solutions to fix code bugs.
• Hands on experience with Salesforce.com deployment process.
• Developed integration with other third-party solutions using Salesforce APIs
• Expertise in generating and analyzing custom reports and dashboards for management and various business unit personnel to provide detail information on key performance indicators.
• End to End experience in implementing the Security in Salesforce (OWD, Sharing Rules, Roles, profiles, permission sets, Public Groups, Queues etc.)
• Routinely worked with creating, maintaining and enhancing - objects, fields, record types, email services, custom page layouts and other standard functionalities.
• Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, escalation rules, assignment rules for Leads and Cases.
• Design of Visualforce Pages, Snapshots, Apex Classes, Apex Triggers, Controllers and various other components as per the client and application requirements.
• Experience working with integration features such as callouts, future methods, Salesforce Web Services API like REST, Bulk & SOAP.
• Also proficient in different plugins and tools such as Developer console, Sublime, Mavens Mate, Sublimerge, Workbench, Force.com Beta explorer.
• Worked with Genesys Gplus Adapterfor Salesforce which is an CTI integration of theGenesys Customer Experience Platform and the Salesforce. It unifies your contact center and CRM systems to deliver a desired customer experience.
• Used standard and custom controllers in visual force for development of custom sales force pages as per business requirements.
• Experience in Querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer and Workbench.
• Experience in Batch Apex and Schedule Apex.
• Knowledge and expertise in Salesforce Apttus CPQ simplifying the sales quoting process.
• In-depth understanding of Cloud computing services SAAS, PAAS, IAAS applications including CRM business process like SFA (Salesforce Automation) dealing with Customer Acquisition and customer retention.
• Hands on experience in building custom lightning components and lightning applications.
• Used different data management tools such as Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Used third-party data management tools such Jitterbit Data Loader.
• Deployment experience using Force.com IDE and change sets as well as hands on Sandbox management experience.
• Have Good knowledge on ETL technology, with main focus on data loading, data extracting and data designing using the required transformations.
• Proficiency in installing App Exchange applications.
• Good understanding of agile methodology.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Good insight in to the Health and Financial Domain.
• Good team player and can work independently and willing to relocate.
• Possess strong logical, analytical and problem-solving skills with positive attitude.

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing.

SALESFORCE TOOLS: Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Platform, Sublime Mavens Mate Plug-in, Data Import Wizard, App Exchange.

PROGRAMMING LANGUAGES: Apex, Java, JavaScript, HTML, HTML5, Bootstrap, AJAX, jQuery, AngularJS2, XML, BMI, SSIS.

DATABASE TOOLS: DB2, MS SQL, MS Access, Oracle 10g/9i/8i, OEM.

INTEGRATION & ETL TOOLS: Knowledge Tool, Apptus CPQ and CLM,App Exchange Tools, Informatica cloud.

Other Tools: DocuSign, Git, GitHub, Bitbucket.

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, San Francisco, CA

Responsibilities:

• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Created custom applications on Force.com Platform for multiple business requirements.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Used Master-Detail relationship, Lookup relationship, Lookup filters, Roll-Up Summary in master detail relationships.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management.
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules based on business requirements.
• Created Profiles, Permission Sets, Sharing rules, public groups and Apex Managed Sharing.
• Quote/Proposal and Agreement document generation using Apttus.
• Used CoreLogic APIs which allow your website, CRM-derived reports, apps, software and dashboards to be updated with property data and insights.
• Used Watson APIs which automates the billing information of the address entered in the lead.
• Mostly worked on REST and SOAP APIs.
• Used Relationship, Aggregate queries using SOQL, SOSL to query and search records from salesforce platform database.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Worked on Setting up email to case functionality and Web to case functionality.
• Developed lightning pages as the company is transition to Salesforce lightning.
• Used Marketo app, Marketo Marketing & Lead Management solution is an easy, powerful and complete marketing platform that helps marketers acquire new customers more efficiently, improve sales effectiveness, and prove marketing’s contribution to revenue growth.
• Hands on experience using Bright path an External java-based tool for the design of panels on client residents.
• Integrating Google APIs, Map Components when generating a Lead.
• Ensured all addresses in your Salesforce org are standardized, validated and consistent. Features include; Country and State pick-lists, Interactive street level validation, Country, State and City population from a US Zip-Code, Time-Zone population from an address and many more.
• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Apex Class, Apex Triggers, Data Loader, REST, SOAP, HTML, Java Script, Eclipse IDE, CoreLogic API, Google API, Bulk API, Bright path Tool.

Salesforce Developer/Administrator

Confidential - New Orleans, LA

Responsibilities:

• The role is to ensure that the deliverables are expected to meet the business needs, be secure, scalable, maintainable, supportable and highly available, comply with standards and be consistent with the architectural framework.
• Developing lightning components for the salesforce community in the org.
• Conducting activity-based analysis of key business processes, identifying quick hits that result in efficiency gains and making final recommendations to management.
• Handling the tasks of providing technical direction for developing, designing and integrating systems for customers.
• Assigning the tasks, monitoring and reviewing the work of the development team.
• Providing timely and effective communication to internal stakeholders pertaining to quality, resource allocations and project issues.
• Automate process and drive attendance by connecting Salesforce data to marketing cloud.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created Event Management Process and personalized their customer experience by leveraging the Marketing cloud connecter for registration and management.
• Developed the Visual force pages for the Manual Registration of users and login Process leveraging sites and Communities functionality provided by Salesforce.
• Handling administration, customization, configuration, mapping, data migration and integration of Salesforce.com applications
• Developing Visual Force Pages for certifying the User data available for scrubbing.
• Worked on solutions and simplified Siebel solutions to Salesforce.com platforms.
• Worked on data mappings for account, contact, product and activity entities for data migration from Siebel to salesforce.com.
• Worked on Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, &Apex classes.
• Involving in integrating REST API.
• Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Analyzed Siebel interfaces with other systems like Expense systems, third Party Vendor systems and with other applications and identified interface requirements and gaps and provided solutions.
• Setup cloud data with strong encryption With Cipher Cloud for Salesforce.
• Designed, and developed Apex Classes, Apex Triggers for various functional needs in the application.
• Developed complex workflows and approval processes for automating business logic
• Working extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages.
• Integration with AppExchange products and development, and to make use with mobile applications and Web projects.
• Worked with Single Sign On, Delegated Authentication and security assertion markup language (SAML).
• Creating triggers to enforce constraints on the fields and schedule tasks. • Creating auto assignment rules using the workflow process to route tasks.
• Mainly focusing on developing Visual force Pages, Custom Controllers, Apex Components, Apex Triggers, SOQL, SOSL and used Object-oriented concepts.

Environment: Salesforce.com Import Wizard, Siebel, Apex, Controllers, Workflows, Email Updates, Eclipse IDE, SQL, JavaScript, Web Services API, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, jQuery, JSON.

Salesforce Developer/Administrator

Confidential - Columbus, OH

Responsibilities:

• Worked on Salesforce to quick book integration.
• Documented requirements in Functional and business requirement documents.
• Created user acceptance test cases for corresponding business cases.
• Granted users security access and maintained roles, profiles depending on the business needs.
• Trained users and Managers after successful implementation of changes and projects in salesforce.
• Instructed users and business partners on salesforce tool enhancement.
• Interact with Stakeholders like Sales Directors, Managers and Regional directors on improving salesforce and making its best utilization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Implemented Security Settings and configured profiles and permission sets.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Assisted Development team in Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Worked on Validation Rules, Workflows, and approval processes.
• Created and used Email templates in HTML and Visualforce.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Performed troubleshooting of various production issues.
• Resolving issues related to Governor Limits.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Environment: Saleforce.com platform, App exchange, Admin, Data Loader, Workflows, Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Visual force (pages, components, controllers), Apex, Batch apex, web services(SOAP).

Salesforce Developer/Administrator

Confidential, Chicago, IL

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Customizing the application using Salesforce.com features as per the business requirement.
• Designed Account Management, Lead Management, Opportunity Management and Case Management.
• Created Custom fields, Objects, Tabs, Page layouts, Custom Buttons, Workflows Alerts and Actions, Approval processes.
• Involved in the implementation of Validation rules, Email Templates, Sharing and Security rules for the application.
• Created workflow rules and defined related actions - tasks, field update, email alert, time triggered tasks, email alerts, field updates to implement business logic.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Performed the detailed analysis of functional and technical requirements. Deployed the custom objects.
• Identified the lookup and master-detail relationships and created the junction objects.
• Developed Visualforce Pages to include extra functionality and wrote Apex classes to provide functionality to the Visualforce pages.
• Designed, developed and deployed Apex classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in instalments.
• Worked on JavaScript, CSS, and HTML to develop an interactive Web application.
• Implemented the solution using struts framework.
• Testing the application using testing tools.

Environment: Salesforce.com, Apex, Visualforce, Workflows, Sharing rules, Sandbox Data loader, Outlook Connector, JavaScript, HTML, CSS, Force.com IDE, Java, J2EE and Windows XP, Custom Objects.

Salesforce Business Analyst

Confidential

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS).
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and ER diagrams.
• Worked extensively with MS- Visio to document requirements, create the AS-IS and TO-BE process flow diagrams.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support. Environment: Project Management Tools, Salesforce.com Platform, Rational, Rational Rose, Reports, Dashboards, MS Word, PowerPoint, Excel.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.