SUMMARY

• Around 8 years overall experience involving many aspects of Software Development Life Cycle (SDLC) such as requirement analysis, design, development, Unit testing, implementation & post go - live support of Projects in SalesForce.com.
• Extensive experience in Salesforce configuring Salesforce using declarative framework like User Interface, Page Layouts, Tabs, Validation Rules, Reports.
• Experience in security Setup and data model in Salesforce by creating Roles, Profiles, Hierarchies, workflows, approval processes, Custom fields, Custom objects and sharing settings.
• In-depth understanding of Cloud computing services SAAS, PAAS, IAAS applications including CRM business process like SFA (Salesforce Automation) dealing with Customer Acquisition and customer retention and good experience in working with various SFDC implementations covering Sales cloud and Service cloud.
• Hands on experience with Salesforce lightning components.
• Good experience on visual force UI using lightning components.
• Hands on experience in SFDC development using Apex classes and Triggers, Components, Visual force, Integration, JavaScript, Ajax, CSS Styles, Reports, SOQL, SOSL, Process Builder and Flows.
• Experience in creating workflows, workflow actions, email templates, roles, profiles, record types, Assignment rules, validation rules and approval processes.
• Validating the Inbound change sets and deploying to PROD environment.
• Preparation of outbound change set for deployment and ensuring all the pre deployment and post deployment tasks are documented
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Proficient in Salesforce developer toolkit including Apex, Apex Web Services, Visualforce, JavaScript and AJAX.
• Working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Experience using Sonar integration with Jenkins.
• Expertise in data migration from CSV files using Data Loader.
• Strong knowledge & experience working in teams implementing Agile Methodologies & Waterfall.
• Experience in integration with the third party systems using force.com Web Services API, SOAP, REST and good experience in employing salesforce AppExchange applications.
• Expertise in designing various Web pages for capturing various customer enquiries and implemented logic for migrating cases to different queries based on the type of customer enquiry.
• Experience in managing sandboxes and promoting changes to prod using different tools such as change sets, Force.com IDE, Workbench, Force.com migration tool.
• Committed to excellence, self-motivator, quick-learner, diligent, team-player, and a prudent developer with strong problem-solving skills and communication skills.
• Analyzed data and generated Reports, created Dashboards to provide statistical view to management.
• Experience in salesforce.com sandbox and production environments and experience in managing Full Sandbox, Developer Sandbox and Configuration-only Sandbox.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex, Apex Triggers, SOQL, SOSL, Apex Classes/ Controllers, Visualforce Pages/Components,Apex Web Services, Apex Explorer, Workflow & Approvals,CaseManagement, custom objects, Dashboards,AppExchange,Salesforce1

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector.

Languages & Technologies: Apex, C, SQL, HTML, XML, JSON, CSS, AJAX,JQUERY

Scripting Languages: Java Script.

IDEs and Editors: Eclipse, Notepad++, Sonar

Operating Systems: Windows 7/8/8.1/10, Mac OS, Linux

Databases: My SQL,Oracle

PROFESSIONAL EXPERIENCE

Confidential, Atlanta,GA

Sr. SalesForce Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.comlikeAccounts, Contacts, Leads,Opportunities,ReportsandDashboards.
• Customized CompanyProfile, Page layouts, record types, Security & Access Controls and Communication Templatesas per the organization requirements.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Created test scenarios on Sandbox environment and used Force.com component development wizard.
• Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
• DevelopedAssignmentrules,Escalationrules to enable proper routing of cases to the case team members.
• ImplementedWeb to Case, EmailtoCasefunctionalitiesto provide a better customer support to the customers.
• Created new case records automatically by enabling triggers to process incoming servicee-mailrequests from customers.
• Responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal visual force and lightning pages.
• Built reusable UI/UX components with Lightning component framework.
• Used the Jenkins for deployment once the component merge as been done and the source is ready, into the other salesforce instance.
• Created workflow rules and defined related actions like Email Alerts, Field Updates, creating Tasks and Outbound messages.
• Designed various tasks such as navigation wizard at the frontend using JQuery.
• Implemented the JQuery tables and enhanced them using Java script.
• Created lightning component tabs and visual force tabs.
• Implemented the SOQL and SOSL queries with consideration to governor limits for data manipulation needs of the application.

Confidential, Mahwah, NJ

Salesforce Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator/Developer by providing technical and functional guidance to Clinical and Credentialing Project Team regarding Salesforce functionality and implementation best practices
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system. Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Created and used Email templates in HTML and Visual Force.
• Used Conga Composer to generate dynamic reports.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked inData Migrationfrom Traditional Applications to Sales Force Using Data Loader.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Exported data using data loader to help organizations need to convert from Salesforce to e-CRM
• Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access.
• Monitored secured networks and reset user passwords and security tokens for accessing Salesforce application.
• Employed Conga Merge application for multiple format document generation when leasing contract is created.
• Participated in daily sprints (Agile Methodology - Scrum), worked with Scrum Master, QA Team on projects/issues, timelines & priorities.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Created Custom Fields, Custom Reports, Field help, Custom Formula fields, and Field History Tracking.
• Defined Workflows and set up Workflow Rules, Tasks & Alerts and created Workflow Approvals.
• Customized Applications, Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Customized Dashboards to track project status and performance of business centers.
• Integrated the Web Services for extracting the data from external systems.

Confidential, Greenwood, CO

SalesForce Developer/Administrator

Responsibilities:

• Analyzed customer requirements and translating them into a technical reality that is extendable and maintainable by communicating with Business users.
• Ensured governance, compliance by interpreting, executing and recommending modifications to the process.
• Worked on major enhancements to the Client’s Sales processes in Salesforce.
• Provided post implementation support and made changed by adhering to the client’s policies and industry regulations.
• Integrated Salesforce with other internal applications using SOAP and REST web services by generating the necessary stubs from the WSDL files for extracting the data from other applications.
• Collaborated with other teams to design and implement Salesforce integration with in house Deals application.
• Worked on various salesforce.com standard objects like accounts, lead, contact, opportunities, Reports and dashboards.
• Designed and Developed Apex classes, Apex Triggers, visualforce pages, and components as per requirements.
• Did apex code analysis using SonarQube by integrating with Jenkins.
• Involved in designing approval processes and creating visual work flows to automate certain business flows.
• Worked on Sales Lead management, Opportunity Management, Account Planning, Contact Management.
• Created workflow rules and assigned related tasks, email alerts, field updates as per the business scenario.
• Created technical and functional documentation and involved in creating support procedure documents.
• Configured user accounts, roles, profiles, sharing settings by implementing role hierarchies to provide shared access among various users.
• Configured and tracked user licenses for app exchange packages and maintained configurations of an AppExchange app.