PROFILE:

• Career IT professional with proven track record and over 20 years of progressive IT experience, primarily in the financial and service industry.
• Extensive experience managing geo - diverse, multi-functional technology teams and leading technology integration projects
• Expertise in IT Operations Management, Enterprise Architecture, IT Infrastructure & Application Performance Engineering, Capacity Planning and Monitoring
• 15+ years of Experience Managing diverse teams consisting of UNIX/Windows SA’s and DBA teams, Resiliency teams, Application performance Engineering & QA testing, Solutions Architecture, Capacity and monitoring staf .
• Responsible for departmental budget and Finances up to 30 MM
• Vendor Relationship Management
• Global Experience setting up Engineering and Operations teams in India and Philippines
• Well versed with company internal and external technology audits, Control Self Assessments, application vulnerability remediation, Cyber Security reference architecture.
• Well versed in ITIL concepts such as Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement
• Extensive Management background in Incident Management, Change Management and Problem Management
• Extensive experience in SDLC and STLC and proven leadership in establishing Performance Testing, Capacity and Monitoring CoE.
• Experience with various DevOps continuous integration and deployment tools, specifically Jenkins, SVN, CFEngine and ARM.
• Responsible for deep diagnostics and code profiling of JAVA and .NET application performance bottlenecks utilizing state of the art Engineering and Monitoring tools.
• Deep knowledge of Enterprise Architecture as it pertains to micro services, SOA, SaaS, PaaS and DbaaS along with various virtualization technologies spanning multiple operating systems and hardware.

PROFESSIONAL EXPERIENCE:

Confidential, Newark, DE

Engineering Director

Responsibilities:

• Responsible for building the reference architecture for Application Performance & Monitoring Strategy for 350 Business Critical Applications.
• Monitoring tool standardization across 8 lines of Business within Consumer and Community Banking
• Multiple vendor engagement for Infrastructure, Monitoring & Performance tools and staffing needs

Confidential, Wilmington, DE

Application Performance Engineering Sr. Manager

Responsibilities:

• Provide leadership and direction to ensure no performance related incidents occur in production due to application release changes and Tech Refresh projects
• Manage the overall department budget forecast and maintain adequate staffing level based on resource demand each year
• Lead Confidential initiatives across Consumer and Community banking to ensure best in service performance engineering discipline
• Interface with Operations, Architecture, Project Management and Capacity Management teams to ensure performance and capacity objectives are met on a regular basis and align with Business Projections
• Interface with Application Development team CTO’s/CIO’s and Business across entire Mortgage Banking spectrum to ensure successful release delivery and post release monitoring, performance and capacity trending of Mission Critical Applications
• Ensure appropriate training for the staff due to the diverse nature of technologies supported
• Built a CoE for Performance Engineering in Wilmington, Delaware for Mortgage Banking
• Developed an End-to-End performance testing and tuning Strategy. Set guidelines for requirements gathering, test strategy, execution, analysis and reporting of entire performance test cycle
• Set guidelines for component level testing and tuning JAVA and .NET platforms
• Developed and matured Performance Testing CoE in India
• Established follow the sun 24/7 model across US and India teams there by reducing over all lead time for project deliverables

Confidential

Performance Engineering Sr Manager

Responsibilities:

• Responsible for Project Launch, Budgeting, Recruiting, ATC Charter (India specific) and management of entire program until closure
• Part of this exercise built a Confidential CoE for Performance Engineering and testing practices in India.
• The team currently supports 60% of the workload for Card Services and 50% of the workload for Mortgage Banking.

Confidential, Wilmington, DE

Performance Engineering Sr Manager

Responsibilities:

• Responsible for managing a Confidential, multi-functional geo diverse team of 45 IT professionals supporting performance engineering and capacity planning across Card Services, Enterprise Call Center Services and Commercial Card.
• The team consisted of different technology teams (Performance Engineers, System Administrators (Unix), DBAs (Oracle/Sql), application developers (Java/.NET) and project/release managers
• Led the team through Mainframe infrastructure refreshes from Z9 to Z10 and through Z196 migration, performance and capacity certification
• Tandem backend System refresh from 88000 legacy system to HP NEO Blade infrastructure
• Major DASD refresh from Hitachi Disk Arrays to IBM 8700/8800 DASD system utilizing GM (Global Mirroring) for replication across datacenters
• Supported performance testing of various distributed tech refreshes such as Oracle migrations, MQ Websphere upgrades, Weblogic upgrades and Distributed HP Blade certification running RHEL 5
• Some of key performance and functional testing tools used were Load Runner, JMeter, Hammer, QTP and QC
• Well versed with various monitoring tools such as Mainview, LHMON, Prognosis, Wily, ESQ and Aternity. These are used to monitor system performance across Mainframe/Tandem and Distributed systems

Confidential, Wilmington, DE

Engineer Manager (Unix and Middleware Support)

Responsibilities:

• Managed two separate teams consisting of Unix SA’s and Middleware Application support staff Weblogic/Websphere MQ) .
• The team size was 15 Engineers located in US and Manila supporting all production and non-production environments. The team supported 450+ Unix servers’ mixed flavors of AIX/Linux and Solaris.
• Built automated deployment procedures to speed up code deployment in the middleware space
• Led major design, migration and planning effort for 2 billion FileNet images from Optical Storage (OSAR) to Magnetic Media (EMC Centera - CSAR)
• Implemented technology standards/ best practices/ policies and procedures across card services technology teams
• Responsible for staff training and contingency plans in support of diverse technologies teams had to support (eg.Linux, Solaris, AIX, HACMP, FileNet, Imaging, Weblogic, Websphere MQ and Veritas Clustering)
• Key driver behind leading the team to be PCI (Payment Card Industry) security compliant in all Unix standards
• Formulated an audit task force to ensure compliance and self assessment of security standards
• Incident resolution, problem determination and root cause analysis in accordance with Service Level Agreements
• Served as a member of the JPMC Engineering Board for Solaris and Linux representing Card Services
• Major contributor towards the successful implementation of Confidential system integration into Confidential

Confidential, Wilmington, DE

Infrastructure Architect/Technical Lead

Responsibilities:

• Infrastructure Architect for Unix (AIX/Solaris/HP-UX) and SAN/Storage and Middleware Systems
• Responsible for technically leading a team of Unix SA’s and Middleware support staff along with support for FileNet Imaging system
• Unix system administration - AIX, HP-UX, Solaris and Linux
• Production system support 24/7 and triaging of P1 issues
• System programmer-Perl/ C/Shell
• Performance tuning, networking, TCP/IP, data security, fault resilient systems.
• Major contributor during the conversion of TSYS platform migration to the Confidential infrastructure
• Deployed Unix standard image / standard build project with auto configure & auto download features (NIM/Jump Start)
• Designed, installed and maintained large scale IBM HACMP clusters supporting large Oracle databases and other OLTP applications

Confidential, Wilmington, DE

Solutions Architect

Responsibilities:

• Instrumental in design and deployment of MQ Clustering solution which is currently utilized to support the Internet Web Channel for the Credit Card Portfolio
• Designed and implemented IBM HACMP/HAGEO solution for the Imaging platform for local and site failover across multiple datacenters
• Architected enterprise solutions encompassing technologies such as Oracle RDBMS, AIX/Solaris, Server Virtualization, HACMP, Brocade SAN, EMC Symmetrix, IBM Storage etc
• Manage relationships with external service vendors to ensure superior, cost effective solutions delivery
• Work with business and IT leadership to understand overall strategy and define infrastructure strategies at the business unit level
• Participate in the definition of target state architecture with close partnership across the firm and with other line of business technology towers
• Analyze emerging technologies and translate implications of new technology into an effective infrastructure vision and strategy
• Define infrastructure technology roadmap in alignment with business goals

Confidential, DE

FileNet Imaging Consultant

Responsibilities:

• Conversion of Wachovia Imaging portfolio part of Confidential acquisition
• Confidential mainframe data conversion using HPII and COLD
• Conversion of First Card Chicago Filenet image system to exiting Confidential imaging system, which involved migration of 250 5" HP optical platters to FileNet 12GB optical Media
• Support of 9 Filenet optical OSAR's and working closely with HP, Plasmon and Kodak engineers in supporting the Optical Libraries
• The work also involved supporting the development team in creating work flow queues, queue modifications and FileNet IDM Desktop migrations, FileNet print and Fax server migrations
• SME on FileNet Image Services and Content Engine backend services

Confidential

Chief IT operations supervisor

Responsibilities:

• Responsible for leading a team of 14 imaging professionals in support of document conversion to electronic Images
• The Imaging systems was developed by Input Accel and used by Confidential to digitally archive all the paper documents.
• I was in charge of day-to-day operations and support of the imaging systems running on Windows NT Server 4.0, Kodak document scanners and Windows workstations running image capture station.
• The conversion involved a complete document lifecycle management from paper files to tiff images stored on optical Juke boxes The number of images converted were approx.
• I also had additional responsibility of Managing a Technical Staff of 14 people supporting the environment