SUMMARY:

Confidential is a highly skilled administrator with extensive experience in the office support environment. With over 34 years’ experience in the areas of Desktop Support, Customer Service, Helpdesk Support, & Office Administration Confidential would be an asset to your office support staff. Confidential has excellent communication skills, problem solving & analytical skills, advanced computer proficiency, as well a gracious, responsive and highly professional manner.

EMPLOYMENT EXPERIENCE:

Confidential

Business Manager/Educational Program Supervisor/Family Development Worker

Responsibilities:

• Follow up with all referrals to ensure linkage
• Coordinate and support parent Manages day to day operations for a family run (family owned) day care center in Plainfield New Jersey
• Serves as Supervisor & Assistant Director of a Program that is subcontracted by the State of New Jersey to provide daycare services to inner city children between the ages of 3 - 5
• Schedule & conduct home visits with families
• Maintain regular contact with parents & teacher about the children participating in the ABBOTT program at this daycare center.
• Share pertinent information with parent’s teachers & supervisors as needed
• Identify needs as expressed by families, make appropriate referrals, and complete necessary paperwork
• Coordinate & integrate support services for children and parents
• Prepare & distribute community resource list participation in ABBOTT program parent activities
• Attend parent meetings with parents
• Act as a fill in teacher (floater/wraparound) during lunch time and from 3:00-5:30 p.m

Confidential

Office Administration/Business Manager

Responsibilities:

• Typed and compose letters, memos and e - mails.
• Change of Status Forms: submitted change of name and address of employees to medical and dental companies.
• Filled out forms on former employees and/or current employees for unemployment, job and income verification.
• Administered Payroll (Via ADP s EasyPay software)
• Administered Accounts Receivable/Payable

Confidential

Office Administrator

Responsibilities:

• Typed and compose letters, memos and e-mails.
• Change of Status Forms: submitted change of name and address of employees to medical and dental companies.
• Filled out forms on former employees and/or current employees for unemployment, job and income verification.
• Modified Tuition Stipend letters.
• Worked on pension plan and Dept. of Labor survey.
• Troubleshooting of employee benefits e.g. medical and dental and transit/parking
• Payment and reconciled medical, transit/parking, flex healthcare and dependent care
• Activated and terminated employees on medical, dental, transit, etc.
• Assisted Benefits Specialist as needed.
• Assisted in answering phone when receptionist is away from reception desk.

Confidential - Englewood Cliffs, NJ

Administrative Assistant

Responsibilities:

• Ran daily Cut report (created within MS Word). Distributed to appropriate individuals. Maintained and Modified Monthly AIPC Report (Created within MS Excel). Ran Month-end Reports “Line-Fill” & “Orderfill” by D/C (Distribution Center).
• Ran various reports in SAP. Coordinated grocery & Foodservice product donation and destruction through non-Marketing ROA’s (Record of Action) with Supply Planners to ensure disposition of product and handling in a timely manner.
• Answered & screened phone calls for the Department.
• Schedule meetings, inside and out as directed (Lotus Notes). Made travel arrangements for managers.
• Collected faxes and distributed.
• Prepared and coded Expense Reports.
• Ordered supplies for department.
• Maintained department vacation schedule and time sheets to send to payroll.
• Updated and maintained department files.
• Collected information on projected carryovers from all DC’s over a three-day period each month.
• Prepared Excel spreadsheet and distributed to Directors/Distribution, Customer Service and Sales.
• Gathered and coordinated information from Grocery, Frozen, Specialty and Foodservice.
• Prepared and issued reports and oversaw all revisions. Resolved freight Confidential payment problem through analysis and negotiations involving SAP system, multiple vendors, account payable, plants and DC personnel and CASS representatives.
• In addition, advised carriers and plants and DC of correct procedure. Arrange and coordinated off-site meeting for distribution & transportation.
• This entailed price negotiations with selected proprieties.
• Made travel arrangements for Director of Distribution & Transportation.
• This entailed frequent consultations with Confidential .
• Provide back up for Logistics Administrative Assistant, which included running the Delivery Performance Report, Product Availability Reports and Cut Reports.
• Maintained an updated list of Transportation subscriptions and services.

Confidential

Administrative Assistant

Responsibilities:

• Processed necessary paperwork for the payment of invoices & payroll, Inquired & arranged travel plans using Confidential.
• Provided Word Processing support using MS Word.
• Updated Monthly Calendar for Marketing Staff using Instant Calendar.
• Provided marketing research using several Internet Search Engines.

Confidential, Paramus, New Jersey

Administrative Assistant

Responsibilities:

• Worked with his Staff (The Instructors, Business Department-BCC), performing various secretarial duties in the Business Department (Software Packages: MS Word, MS Excel, MS PowerPoint, MS Publisher).
• Typing memorandums and course outlines in MS Word, creating flyers using, MS PowerPoint& Producing Newsletters using MS Publisher.
• Maintained student & faculty files.

Confidential, Ridgefield Park, New Jersey

Customer Service Representative

Responsibilities:

• Complete responsibility for the processing of domestic, imported and exports orders from order placement.
• Maintained files to ensure that information was accurate & current as it relates to anticipated customer order requirements.
• Maintained accurate inventory information and monitored inventory levels to ensure product availability
• For customers.
• Coordinated shipping schedules and made recommendations for adjustments.
• Communicated product pricing, availability, delivery and certificate of analysis to customer.
• Assisted internal & external customers with inquiries and issues concerning their sales orders. Monitored
• Customer credit information in conjunction with the Accounts Payable Area to maintain current account
• Balances. Maintained System Master files for customers, customer requirements, pricing, & commissions.
• Responsible for Weekly & Monthly Commission report
• Processed adjustment transactions for damages price corrections, returns and shipping data corrections.
• Investigated, resolved and recorded customer complaints. Managed inventory levels in the consignment warehouse (Virtual /On-Line).

Confidential, Garfield, New Jersey

Customer Service Representative

Responsibilities:

• Maintained a lead role in all aspects of servicing company clientele. Provided all
• Levels of support, focusing on quality service, and developing beneficial relationship.
• Duties included heavy phone contacts with customers/vendors/clients, order entry, bid preparationAdministering customer pickup of merchandise, filing, photocopying, mail services as well at
• Troubleshooting Sales staff/customer issues.

Confidential

Flood Certification Analyst

Responsibilities:

• Provided flood hazard determination for homebuyers at loan origination
• Or after re - financing of home mortgage.
• Determined if homes were in flood zones or not before
• Mortgage could be obtained. If home is in flood zone, flood zone insurance must be purchased in Order for mortgage to be approved.

Confidential

Administrative Assistant

Responsibilities:

• Typing memorandums using MS Word, Created Spreadsheets using
• MS Excel, Create audiovisual Presentations (Slides), Using MS PowerPoint.
• Provided Mail Services as well as filing.
• Provided phone coverage.

Confidential - Jersey City, New Jersey

Data Entry Clerk

Responsibilities:

• Shipping/Receiving Sales order Entry, changed orders, Rescheduled orders, Data Entry, maintained
• Company Computers (IBM Series 36) and PC's (basic break/fix work)
• Processed Arrival notices invoices. Handled basic customer service needs.

Confidential, Secaucus, NJ

PC Support Analyst

Responsibilities:

• Responsible for installing and upgrading all new software.
• Upgrades included:
• Microsoft Office 97, Windows 95, Windows NT, Microsoft Exchange, Lotus Notes, Microsoft Outlook
• Microsoft Internet Explorer, NetScape Navigator, America Online, Prodigy