SUMMARY:

• Siebel Certified Professional with 13+ years of IT experience that includes analysis, design, development and testing and support on the large - scale Siebel CRM eBusiness applications with business domain experience in Telecom, Airline and Pharma industry-specific and working experience in horizontal applications like Siebel Call Center, Siebel Sales etc.
• Good experience in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects.
• Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting, Workflow Processes, Workflow Policies, Product Configurator, Signals, Variable Maps, Runtime events and Business Services.
• Good experience in Data Migration from legacy systems, different CRM systems like Sales Logix, SAP etc. using ETL tools like SSIS, Scribe Insight.
• Good experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI Dispatch Service, EAI Transport Adapters (HTTP, JMS and MQ Series), VBCs, EBCs, SOAP, WSDL, DTD etc.
• Good Experience in Seibel EIM developing Configuration (IFB) files and EIM jobs with working knowledge of Oracle database skills.
• Good Experience in Siebel Open UI..
• Good knowledge of UNIX systems background, including scripting skills.
• Lead the work of others by providing direction, guidance, mentoring and being accountable for the overall results and responsibility for project supervision and provided technical leadership related to programming, software, and application development techniques.
• Awarded the designation of Certified Scrum Master and proven knowledge of project management techniques, and experience in all phases of Software Development Life Cycle (SDLC) and waterfall, Scrum and Agile software development methodologies.

TECHNICAL SKILLS:

Applications: Siebel Marketing, Sales, Call Center, Service, eCommunications, Public Sector, Consumer Goods, Finance, Self Service.

CRM Domain & Modules: Marketing, Sales, Service, Loyalty, Field Service, Order Management, Product and Pricing, Telecom, Consumer Goods, Telecom, Pharmacy, Banking, Insurance, Energy.

Operating Systems: Windows XP, Windows Server 2003, UNIX, Linux

Siebel CRM Skills: Siebel 7.7/7.8/8.0/ 8.1.1.10/8.1.1.11 , Configuration, Runtime Events, DVM, Workflows/Policies, Scripting, Siebel EAI, Data Migration, Siebel OUI, Product Configurator, Server administration

CRM Applications: Siebel, Microsoft Dynamics CRM 2011, Sales force, Oracle CPQ.

Programming Language: C, C++, Java, Java Script, SAP ABAP/4., HTML, CSS, XML, XSL, and XSLT.

Databases: MS SQL Server 7.0/2K/2005/2008, Oracle 8/9/10g/11i

Reporting Tools: OBIEE/Siebel Analytics, Siebel BI Publisher

Software Development Methodologies: Agile, Waterfall Software Engineering

Middleware: Web services, Fusion Middleware, Microsoft BizTalk, MSMQ, JMS

Others: ERP-SAP/ABAP, Big Data Hadoops

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, MD

CRM Lead Consultant

Responsibilities:

• Lead requirements gathering sessions with client, external vendor and internal application users.
• Authored/Reviewed high-level/low-level designs including peer review of deliverables for team members
• Provided functional/technical instruction and best practices to team members
• Collaborated to create key Siebel application asynchronous interfaces using workflow and Integration objects.
• Conduct daily team status meetings, as well as regularly scheduled status meetings with client management team.
• Coordinate and Involve in Project activities such as work allocation, managing resources, preparing Weekly reports, mentoring junior members.
• Creating of technical design documents.
• Performed Code Reviews for interfaces and normal configurations.
• Developed eScript as required to implement customized application functionality.
• Created/Customized Integration Objects, Inbound and Outbound web services.
• Enhanced common error handling code for interface Business Services
• Worked on CRs, Production defects and supported for SIT, UAT and post-production.
• Involved in performance tuning and analysis of SARM & FDR files.

Environment: s: Siebel call center, IP 2015, Siebel OUI, Oracle 11g, Web services, Windows 2008 R2.

Confidential - Austin, TX

Siebel CRM Consultant

Responsibilities:

• Participated in defining business requirements, creating the business and solution requirement documents.
• Participated in troubleshooting activities, including work with the customer to obtain details for determining the root cause analysis/fixes for Siebel production issues, coordinated user training on application functionality and processes.
• Involved in Web services (SOAP) design and deployment for integrating web application/card contact center with Siebel CRM.
• Involved and closely worked with Admin and Development team to analyze and fix Conflict resolution Issues during upgrade by considering Prior Standard and Custom repository, new standard and custom repository.
• Siebel Tools to check/modify the Workflows, Business Service, Workflow Policies; publish Siebel Web Service;
• Design and configuration of all inbound and outbound interfaces using EAI Dispatch Service, Integration Objects, workflows and custom/ vanilla business services.
• Worked closely with clients for development, redesign and support for the various Change Requests (CRs).
• Prepared Impact analysis (IA) for new Change Requests and Defect analysis (DA) for Production Defects.
• Analysis and Defect Fixing in SIT and UAT cycles.

Environment: s: Siebel Marketing, Siebel Call Center Application 8.1.1.11, Siebel OUI,, IP 2014, Oracle 11g, SharePoint, Azure, WSDL, SOA, DB Links, .Net Framework, Windows 2008 R2.

Confidential - St. Louis, MO

Siebel Consultant

Responsibilities:

• As a EAI Developer, built interfaces as per technical specifications, interfaces involved XML, Web services, JMS, VBC, EBC, SMS integration EAI Data Maps and maps arguments etc and worked on complex configuration changes and eScripts.
• Lead the team of 9members for various modules such as Order Capture, Customer Account Management by providing guidance, mentoring and being accountable for the overall development.
• Worked closely with business partners/client team to define strategies for technical solutions and develop Technical designs based on the Functional Documents.
• Involved in performance tuning and analysis of SARM and FDR files and troubleshooting of Siebel Apps.
• Daily work allocation to team members and update status to client and management on daily work status.
• Performed Code Reviews for interfaces and normal configurations.

Environment: s: Siebel Financial Service Application 8.1.1.11, Siebel OUI, IP2014, Oracle 11g, Web services, Adobe Forms, UNIX.

Confidential - Charlottesville, VA

Siebel EAI Lead Developer

Responsibilities:

• Performed unit testing, validated custom integration pieces, code reviews and Order management Objects like Signal, Variable Maps, Data Maps, Context BS and Workflows on upgraded systems.
• Intensively worked on Dynamic Pricing Procedure, Pricing Adjustments, Product Discounts, Auto Quote and Order.
• Worked closely with Business Analyst group on the Gap Analysis, and Functional Design.
• Build integration between .NETapplication andSiebelusingSiebelportal frame work.
• Created a Referral Partner website using ASP.NETand VB.NETwhich integrates withSiebelfor data updates and inserts
• Built Siebel Mobile Enterprise Application to enable mobile device by using Siebel OUI .
• CreatedSiebelweb services for .NETintegration.
• Involved in Designing ASP.NETpages with C#code pages to integrate withSiebel.
• Uploaded all the new and modifiedBIPublisherreports in toBIPublisherserver fromSiebel application
• Provided solutions and implementation estimate, assisted Project Manager on the Project Planning, Scoping.
• Estimated efforts for comprehensive new functional requirements.
• Responsible for documenting and verifying the Functional Specification document and review of technical design document.
• Planning and executing the development tasks.

Environment: s: Siebel Call center Application 8.1.1.10/8.1.1.11 , Siebel OUI, Siebel Marketing, IP2013, Application Management Suite, SQL Server 2008, Net, C#, Oracle BIPublisher11.

Confidential

Siebel EAI Lead Developer

Responsibilities:

• Designed and developed Siebel Inbound Web Services for Customers, Quotes and Orders from external UI through Oracle SOA middleware
• Lead a team of Siebel developer in the development of the business requirements.
• Implemented a best practices plan for the gathering of critical business requirements.
• Analyzed and Fixed Application product defects for enabled loyalty Engine on Order Management Application.
• Provided advice and guidance for the integrated application design and development to coworkers and managers for knowledge transfer and creates Interface knowledge transfer plans, as well as an interface checklist for all other interface team members.
• Estimated time frame for comprehensive functional requirements.
• Implemented Account Management, Service Management, Contact Center Management, Product management &Order Capture in Siebel system.
• Responsible for documenting/verifying the Functional Specification document and review of technical design document (high & low level).
• Worked on end to end implementation of Siebel Applications that includes modules like Siebel Order Management, Product and Pricing and Accrual and redemption transaction etc..

Environment: s: Siebel eCommunications Application 8.1, Siebel Loyalty 8.1, Oracle10g, Oracle AIA.

Confidential

Siebel EAI Developer

Responsibilities:

• Worked closely with business partners/client team to define strategies for technical solutions, determine requirements, and develop Technical designs based on the Fictional Documents. Participated in analysis, design and implementation of large and complex enterprise wide applications or processes.
• Used Siebel Tools to define/modify objects like Screens, Views, Applets, MVG, Drilldown Objects (Dynamic and Static), Applet Toggles (Dynamic and Static), Pick Lists (Static and Dynamic) and User Properties as per requirements.

Environment: s: Siebel Call Center 7.8, Oracle10g.

Confidential - Topeka, KS

Siebel EAI Developer

Responsibilities:

• Design a web service interface, contains logics to search Siebel database and return the answer to IVR, such as Inter-State Look up, Check if Employer Exists and Look up Agent Extension.
• Design an interface to validate the Social Security Number (SSN) for new claims, if SSN failures should be used to create Non-Mon SR in Siebel..
• Design and developed a web service interface, contains logics to search for the request information of QWR, Claimant and SSN, and this business service would be wrapped as web service and be published.
• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
• Involved in Data Mapping for loading the outbound interface data and prepared complex SQL queries configured and optimized configuration ETL job for out bound interface data load.
• Managed and maintained relationships with clients as they pertain to new enhancements, GAP analysis, monthly reporting, and new expectations.
• Analyzing the OLPs requirements specification documents and prepared technical requirements Specification Documents.

Environment: s: Siebel 8.0 Public Sector, Tools 8.0, SQL server 2005, Windows, Unix, IIS 6.0, IBM WebSphere MQ Series, Web services, Requisitepro, Test Director, MS Office Suite, MS Visual Source Safe, MS Visio, XML, XSD, wsdl, Main frames, Java.

Confidential

Siebel EAI Developer

Responsibilities:

• Design interfaces for out bound Siebel Web services (using .NET framework) that provides Siebel with data from external Data Base.
• Created common Generic Web Service implemented with two functions for each VBC (Init and Query) and for each VBC, created Workflow for out bound process.
• Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs, User Properties, and MVLs.
• Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events.
• Customized the application using Siebel Scripting as alternative to configuration extending the functionality.
• Involved in requirements gathering and analysis, analyzing and Preparing Low Level and High Level technical design documents and Solution design and fit gap analysis.

Environment: Siebel Financial 7.8, Oracle9i, Web services, .Net Frame work.