Relationship Manager Resume

OBJECTIVE

To provide quality customer service by ensuring prompt service. To maintain an upbeat, positive, and friendly environment while demonstrating honesty, hard work, and solid customer service and cash handling
Ability to work individually as well as in a team
Enthusiastic
Organized and Detail Oriented
Time Management
Fast and Efficient
Works well under pressure
Responsible
Able to multitask efficiently

PROFESSIONAL EXPERIENCE

Confidential

Relationship Manager

Responsibilities:

District leader and consecutive quarterly Region leader in sales
Build strong relationships with teammates and specialists by fostering teamwork and collaboration
Ensure the customer’s banking, small business, mortgage and investment needs are met by partnering with specialist’s/business partners to understand ensure the most effective way to generate business referrals in adherence with policies and procedures
Conduct client engagement activities, adhering to call monitoring policies
Participate in weekly proactive planning sessions for client engagement activities and drive sales related topics
Work with customers and small business clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
Respond to customer inquiries and concerns and create customized solutions
Recognize and refer cross - sell opportunities
Execute sales and service tactics, activities and processes, as defined by company policies and procedures
Proactively manage risk in every business, product, and service transaction by leveraging available tools

Confidential

Administrative Assistant/ HR Assistant

Responsibilities:

Assisted in new business start-up
Planning and running competitions and events
Scheduling booth and advertising opportunities for vendors and clients
Created marketing and design for logo
Set up of new company advertising
In charge of hiring and firing staff as well as training individuals for designated roles

Confidential

Teller/Customer Representative

Responsibilities:

Receiving and paying out money and accurately keeping records of money and negotiable instruments involved in various transactions.
Meeting customer needs by providing exceeding customer service
upselling beneficial products and services specific to each customer.