SUMMARY

• 14+ years of total experience in Leading projects, IT business analysis, Project Management and web & windows application development using Microsoft technologies
• 5+ years of Business system analyst experience; well versed in requirement elicitation, creation of use cases and user stories, business process documentation (as - is and to-be process maps), gap analysis and also closely worked with the technical team to translate business requirements into prototypes and functional requirements
• Working experience in VB6.0, VB.Net, C#.Net, ASP. Net (Framework 2.0 and 3.5, 4.0), Ajax, Web services, Crystal Reports, SSRS, JavaScript, jQuery SQL Server, Oracle (PL/SQL), WPF, WCF, SOAP, MVC 4, SQL Performance Tuning, Cognos and Tableau
• Worked in both development and maintenance phases of the project/product.
• Experience in end-to-end Software Design Life Cycle (SDLC) process involving Requirement Analysis, Development, Implementation, Testing, Deployment and Support, Disaster Recovery Set up, Business Continuity Planning.
• Experience in Team, Project, Client and Vendor Management
• Worked as an Support Onsite coordinator, interacting with users across the globe (US, EU and APAC) and well versed with Onsite/Offshore model
• Production Support of multiple Microsoft Applications, Participated in Deployments, Managed transition of application support and Data Center Migration projects
• Experience in Automotive, Pharma (GxP), Manufacturing and Telecom domains
• Experience in Waterfall, Agile and Hybrid methodologies
• Worked on RFP, RFI, business case and project charters

TECHNICAL SKILLS

Programming Languages: VB, C#

Databases: MS Access, MS SQL Server 2000/2005/2008/2012/2014, PL SQL Developer, DQL, DbVisualizer (DB2)

Technologies: ASP.net, VB.Net, C#.net, Web services, Ajax, SSRS, SSIS, WPF, WCF, JQuery, MVC 4

Scripting Languages: JavaScript, VB Script, HTML

Concepts: .NET Framework, OOPS, Web services, SOAP, REST APIs

Version Control: MS Visual Source Safe(VSS), SVN, Microsoft Team Foundation Server (TFS)

Web Servers: IIS 6,7 and 8

Operating Systems: Windows 2003/2008 Server, Citrix, XenDesktop, Virtual Desktop Interface (VDI), Amazon Work Space (AWS)

PROFESSIONAL EXPERIENCE

Confidential, Torrance-CA

Business Systems Analysts

Responsibilities:

• Work with multiple stakeholders to analyze requirements, design dependencies and support functional and non-functional requirements
• Create sequence diagrams, process diagrams, flow diagrams to depict requirement flow and map to the existing systems for technical assessment
• Come up with impact analysis and design changes for change requests
• Create/update and review system interface SOAP and REST APIs, Protocol design documentation and testing APIs
• Vehicle model setup before any release, configure the properties of models in the backoffice systems and then load the data coming from factory
• Write SQL queries to support production issues analysis and testing
• Support testing team by reviewing test cases, clarify requirements and support test execution
• Troubleshoot and triage the issues reported by QA team
• Communicate projects risks and issues to project team for resolution
• Support multiple on-going projects and communicate status, progress and results of the planned deliverables
• Create and share 4 block presentations with management for analyzing the Blocker issues observed
• Plan and support the monthly production deployments
• Participated in the Joint-Integration-testing (JIT) of AcuraLink mobile application and analyzed and triaged issues with internal and external vendors

Confidential, Thousand Oaks- CA

Worked as an IT Business Analyst / Lead Business System Analyst

Responsibilities:

• Participated in GxP compliance assessments of the new projects
• Assisted with technology solution evaluation and recommendation for Amgen business requirements
• Conducted gap analysis against available Cognos reports and mobile solution prototype
• Create flowcharts, process flow diagrams, UML diagrams and system architecture diagrams
• Work with the 3rd party vendors in getting the Publishing and Validation COTS tools customized, test, installed and plan next releases with enhancements
• Actively involved with global users in analysing the business process and converting them to functional requirements
• Performed cross system analysis, feasibility analysis, scope projects, prioritize deliverables, and recommend optimal solution
• Lead requirements elicitation workshops with business and technology partners to elicit, analyse, translate, and document business requirements into functional and non-functional requirements
• Creating Project Charter, Requirement and Design document, Flow Diagrams, Sequence Diagrams, Requirement Traceability Matrix, Migration Plan, Deployment and Training Plan and Disaster Recovery/BCP Plan
• Work closely with the Migration team to get business data moved to AWS file shares
• Author Test cases in ALM for Qualification Testing, System Readiness Testing and execute qualification protocols
• Maintained the RAID (Risks, Assumptions, Issues and Dependencies) log
• Worked closely with the development, QA team and supported Business users during UAT
• Created and tracked deviations occurred during testing process
• Worked and created report prototypes using Tableau
• Support during Go-Live production releases
• Prepare Monthly and Weekly status reports and update dashboard reports
• SME (Subject Mater Expert) for the GPP-AWS setup

Confidential

Transition and support project lead

Responsibilities:

• These applications were in ASP, ASP.net, VB.net, C #, JavaScript, Web services and SQL.
• Responsibilities involved planning and taking up the support work, creating transition plans, interacting with Clients/Business and conducting regular meetings to ensure smooth transition and support
• Respond and Resolve issues per the SLA defined
• Plan the releases, follow the change management process, code review, test and plan deployments
• Application Development and Support lead for .Net Web applications and Interfaces that Honeywell field technicians used on a daily basis to update their tasks and employee information data. Close integration with SAP and Oracle systems.
• The Web applications were developed using .Net 2.0/3.5 framework, SQL Server 2008 and web Services was used for integration with SAP and AJAX for better UI experience.
• Developed a multi-lingual/multi-currency .Net Web Application for Honeywell Building Solutions with backend as SQL Server. This application was used to capture all Service estimating information and would easily consolidate it to produce overall sales status and rollup information

Confidential

Developer

Responsibilities:

• Developed an “Admin Help Desk” Web application for In-house use using .Net and SQL Server 2005
• Developed a “Defect Management Tool” to maintain and track the defects being logged for the applications developed
• Developed an windows application to compare 2 RTF documents