Sales Order Entry / Data Entry Resume

SUMMARY:

Reliable Individual who comes to work every day, on time, committed to delivering exceptional customer service.
Energetic Individual who thrives in a fast pace environment where the ability to manage changing priorities is paramount to success.
Quick and enthusiastic learner, Works well in a team setting or independently
Great attention to detail
Ability to maintain confidentiality on Census data
Excellent interpersonal skills
Ability to identify and correct errors, compile reports from data entered
Computer Typing skills, Excel and Word experience
Mass 200 Program Experience
Fluent Bilingual in Spanish and English, able to read, write and communicate.

PROFESSIONAL EXPERIENCE:

Confidential

Sales Order Entry / Data Entry

Responsibilities:

Confidential

Bilingual Customer Service Representative

Responsibilities:

Follow defined Census program information processes, and procedures.
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Adhere to Census approved scripts in conducting interviews and completing forms.
Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
Enter data into desktop application to accurately capture all responses.
Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
Follow defined Census guidelines as they apply to completing Census forms.
Report problems that occur.
Adhere to designated work schedule.
Perform other related duties as assigned.

Confidential

Entry Data Clerk

Responsibilities:

Prepares source data for computer entry by compiling and sorting information, establishing entry priorities.
Process customer and account source documents by reviewing data for deficiencies.
Resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting or re-entering data
Combining data from both systems when account information is incomplete.
Purging files to eliminate duplication of data
Test customer and account system changes and upgrades by inputting new data. Reviewing output.
Maintains operations by following policies and procedures. Reporting needed changes.