Business PROCESS Analyst Resume Austin, TX - Hire IT People

SUMMARY

Technically talented and competent Senior Business Analyst with more than 10 years of experience and proven accomplishments with the IRS and Fidelity Investments.
Ability to create, implement and maintain web applications and analytics to drive business strategy and assess risk.
Proven success in maintaining a high level of productivity while demonstrating strong project management skills.
Recognized for strong work ethic, superior customer service delivery, creativity, positive demeanor and team collaboration.
Possess IRS Minimum Background Investigation (MBI) clearance.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Business PROCESS Analyst

Confidential, Austin, TX

Responsibilities:

Created the IRS Patch Implementation Standard Operating Procedures (SOP) to define and document the server patch management process used to remediate vulnerabilities on their 11,000 servers.
Documented procedures to report on vulnerability tracking and remediation to improve process efficiencies and adhere to stringent regulatory requirements.
Increased operational efficiency by creating business process maps to provide a visual depiction of cross - functional process flows.
Translated stakeholder’s requirements and business rules into tangible deliverables such as workflow/process diagrams, work breakdown structures, and other technical documentation.
Facilitated process improvement using Six Sigma methodologies to standardize processes and eliminate waste.

Senior Business Analyst

Confidential, Westlake, TX

Responsibilities:

Developed an interactive web application and SSRS reporting suite that drove a business unit for 4+ years.
Created Tableau interactive dashboards to track operational efficiency, productivity, risk, fraud and compliance.
Built Windows 12 server with a SQL database and web server for web content and storage repository.
Facilitated workshops with stakeholders and SMEs to capture user stories resulting in a clearer and more detailed understanding of project deliverables.
Formulated functional requirements, data flow diagrams and screen mock-ups to clarify project objectives to the Infrastructure team.
Used MS Project to create work breakdown structures (WBS) to organize project work into a list of work items to stay on track and meet project goals.
Managed multiple projects, and ad-hoc requests simultaneously with limited supervision.
Increased operational efficiency by documenting procedures and creating various business process maps. These helped to provide guidelines and a visual depiction of process flows within the business unit.
Imported, cleaned, blended and validated data with the purpose of creating reports that allow detailed analysis and monitoring of business KPI’s.

Senior Business Analyst

Confidential, Westlake, TX

Responsibilities:

Crafted interactive metrics and ad-hoc reports to analyze profitability, productivity, and strengths, weaknesses, opportunities and threats (SWOT).
Developed key performance indicators, ranking and scorecards to monitor operational effectiveness for the senior managers.
Ensured compliance and accuracy by performing data quality audits and analysis.
Conducted GAP analysis by identifying existing state and documenting the enhancements to meet the end-state requirements.
Engineered and deployed multiple complex survey projects with custom reporting for different business units.
Facilitated file sharing and collaboration using SharePoint.

Fidelity Investments

Confidential, Irving, TX

Responsibilities:

Created analytics to substantiate theories and expose weaknesses to avoid potential risk to the firm.
Prioritized problem and change requests, evaluated root cause, conducted impact analysis and presented findings to senior management.
Acted as liaison between the firm and business partners to minimize risk related to change requests.
Enhanced communication through design, deployment and maintenance of the Infrastructure Management Services website.
Provided one on one assistance to end users in troubleshooting issues to eliminate root cause.

TECHNICAL SKILLS

Database: SQL, Oracle, Microsoft Access

Reporting: Tableau, SSRS, Hyperion, SharePoint Business Intelligence

Web: HTML, IIS, JavaScript, ASP, CSS, Dreamweaver

Project/Process Management: Microsoft Project, Visio

Creative: Adobe Photoshop, Paint Shop Pro

Office Tools: Microsoft Office Suite

Operating System: Windows 7, Windows 10, Windows Server 2012, MSDOS, Mac OS X