SUMMARY

• Having 8+ years of total IT experience, with 5 years as a Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.
• Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to salesforce.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Experience in Salesforce Lightning framework and components.
• Developed Lightning apps and components to be more interactive to end users.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Administrator experience in Marketing Salesforce Cloud using both Classic and Lightning versions.
• Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
• Experience in Software Testing Projects, SQL Server.

TECHNICAL SKILLS

Salesforce Technologies: Visual Force (Pages, Component & Controllers), Triggers, Apex Classes and Test Classes, Validation Rules, Workflows,CRM Approval process, Dashboards, Apttus CPQ/CLM Reports, Custom Report Types, Batch and Scheduled Apex, Lightning components, Custom Settings, Anonymous Apex, Change Sets deployment

Salesforce Plug-ins: Eclipse, Force.ComIDE, DeveloperConsole, Sublime, MavensMate, Sublimerge, Workbench,Force.com Beta explorer

Salesforce Integration Tools: Apex Data Loader

Languages: HTML, CSS, Java, JavaScript, Apex, Visual Force, SOQL,SOSL

Project Methodologies and tools: Agile, JIRA, Confluence

PROFESSIONAL EXPERIENCE

Confidential, Fort Lauderdale, FL

Sr. Salesforce Lightning Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Managed Salesforce integration with existing systems and third-party providers.
• Interacted with various Business users for requirements gathering.
• Developed various Custom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visualforce pages to lightning components.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in using lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Plano, TX

Salesforce.com Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com, and Web Services.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with SOQL, SOSL queries with governor limitations to manipulate the data from Salesforce.com platform databases.
• Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used SOAP API for integrating Salesforce.com with external system to perform data migration.
• Worked on minor enhancements to SFDC application required by business users from time to time.
• Created Lightning components and server side controllers for business requirements
• Managing multiple client engagements (professional services projects) as an EM/PM for Apttus CPQ implementations, integration of Apttus CPQ/CLM and SFDC; Supporting team to enhance/implement and rollout in the US/Canada and other business regions.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in Integrating Big Machines-CPQ using SOAP API.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Designed the Live Agent system and did the required configuration and customization to suit the client requirements
• Worked on Integration of Salesforce and Apttus contract management and Royalty.
• Worked on Echo-sign email templates using Apttus X-author for word & used Apttus migration manager tool for migrating the templates from one org to another org.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Implemented in Pricing Configuration and Product Configuration into Apttus CPQ using Salesforce Principles.
• Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact, Opportunity and Products
• Interacted with various business users groups gather the requirements for Salesforce Implementation and documented the requirements.
• Created roles, profiles, access settings, workflow rules, validations, page layouts, creation and modification of fields.
• Experience in installing, evaluating AppExchange application on salesforce.com platform
• Used Data loader for data management in force.com platform

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse, Soap API, Data Loader, Apttus CPQ/CLM Service Cloud, Sales Cloud, Developer Console, Force.com.

Confidential, Omaha, NE

Salesforce Developer

Responsibilities:

• As a SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Developed APEX triggers, classes, Test methods & Visual Force pages to implement the custom functionality.
• Customized standard sales force objects like products, price books, case management and solutions.
• Administered Salesforce.comSFA setup, which involvedmodifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Created use case scenarios, custom work flow and business logic.
• Performed new release evaluation with Business owner & managed new functionality roll outs.
• Worked with customers and the Apttus Product Management team to define client specific pricing solutions. Integrating external applications with Salesforce using REST API's.
• Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.
• Developed a custom application for data validation and check for data discrepancies.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Worked extensively Apttus CPQ and CLM, pricing configurations and customizations.
• Providing business assistance in identifying, evaluating and developing systems and procedure, as a recognized expert in configure, price and quote (CPQ) processes and methodologies. Implemented visual force pages with custom controller, standard controller, controller extension and standard set controller.
• Worked on Service Cloud communities for sharing business process.
• Maintained users with Service Cloud to communicate with customers and partners.
• EvaluatedSalesforce.comsupport module for call-center and help desk application.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Responsible for migrating code from one sandbox to another sandbox using Force.com IDE tool and Change Set
• Configured Data Loader and uploaded data in CSV files intoSalesforce, checking for the correctness of the data.
• Worked on MS SQL Server for CRUD operations on database
• Performed code review of the application to make sure the source code confirms toindustrial coding standardsand followed good programming practices.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Workflow & Approvals, Reports, Dashboards, Custom Objects, SOQL, SOSL, Custom Tabs, Change Sets, Security Controls, Apttus CPQ, Apttus CLM, Service Cloud, Lightning, Apex Data Loader

Confidential, Manhattan NY

Salesforce.com Developer

Responsibilities:

• Interacted with various business user groups gather the requirements for Salesforce Implementation and documented the requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com, and Web Services.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed Sales Cloud to improve forecasting, campaign and partner portal.
• Created the email templates to be used in Workflows, Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Responsible for APTTUS CLM configuration and Customization.
• Worked on Setting up Apttus Approval Processes.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Analyzing business functions like platform engineering, sales, finance, manufacturing, services in order to configure information processing systems using CPQ.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Responsible for creating marketing campaign, kicking them off, monitoring their run and generate reports.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Worked on importing data from external system to salesforce application using Apex Data Loader
• Worked on doing making minor enhancements to SFDC application required by business users from time to time.
• Created workflows, approval process and field updates.

Environment: SFDC, Apex Language, Force.com, Controllers, Visualforce Pages, Triggers, Visualforce, Workflow & Approvals, Apex Data Loader, Sales Cloud, Reports, Dashboards, Apttus CPQ, Apttus CLM.

Confidential, Columbus, OH

Java/Salesforce.com Admin

Responsibilities:

• Worked on various custom objects and standard objects
• Worked under Agile SDLC using Scrum methodology.
• Extensively used HTML tags, frames and CSS to maintain uniformity in the web pages.
• Used AJAX to get the data from the server asynchronously by using JSON objects.
• Wrote test cases for company’s current system using Java for ensuring functionality.
• Configured, maintained and tracked user licenses for AppExchange packages.
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed custom objects, custom reports and configured the analytic snapshots to dump the data for lead generation and sales performance statistics
• Handled assigned Case Support Issues
• Created user profiles, roles and security as per the business needs of the organization
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects, created junction objects to establish connectivity among objects.
• Created Reports and Dashboards to generate data for the organization’s top grant funders.

Environment: Saleforce.com platform, Java, HTML, AJAX, Eclipse IDE Plug-in, SOQL, SOSL, Profiles, Roles, Security, Workflows, Page Layouts, Test Cases, Sandbox, Reports, Dashboards, Developer Console, AppExchange

Confidential

Java Developer

Responsibilities:

• Involved in development of CRM modules
• Analyzing Functional and Business Requirements.
• Involved in functionality implementation in Help Desk module.
• Used AJAX for loading the fields dynamically in the Help Desk module.
• Developed various Java Bean classes, DAO classes and Java Bean helper classes.
• Implemented Java scripts for handling front-end validations.
• Developed GUI using JSPs and HTMLs.
• Created Views, Procedures and Triggers by using PL/SQL.
• Bug fixing and maintenance of the product.
• Unit Testing the Modules.

Environment: Java, Eclipse, HTML, PL/SQL, JavaScript