PROFESSIONAL PROFILE:

• Ability to identify, focus and execute pivotal priorities successfully with global teams at Fortune 100 companies
• Delivered complex global transformation programs
• Highly analytical decision - maker, Decisive, Drive Innovation, outstanding communications
• High energy achiever believing in work with hand-in-hand to get the mission accomplished

TECHNOLOGY:

Big Data Platforms: Hadoop, HIVE, Spark, YARN, Cloudera, Hortonworks, Data Torrent, Tableau, Oracle Data Integrator, Oracle Exadata, OD4H, BigData Sql, Python, R

CRM Implementations: Salesforce.com, Siebel CRM, Confidential ERP/CRM, Oracle ERP/CRM, Confidential CRM

Microsoft Technologies: Sharepoint, Exchange Server, .Net Technologies

Cloud & Mobile based Platforms & Solutions: Salesforce.com, Workforce, Hybrid Apps

PROFESSIONAL EXPERIENCE:

Data Analytics Platform Delivery Head & Enterprise Architect

Confidential

Responsibilities:

• Building integrated Big Data & Analytics Platform leveraging Hadoop and Exadata for 4 Operating Companies for Smart Energy, Customer Experience, AMI, Grid and Business Support
• Using Big Data & Oracle Technologies (Hadoop, HIVE, Spark, Scala, TeraData, ETL, PL/SQL, Kafka, YARN, Cloudera, OBIEE, Oracle Data Integrator, SQL, Oracle Exadata, OD4H, Kerberos, Python)

Transformation, Innovation & Account Delivery Head

Confidential

Responsibilities:

• Few key Innovation and Transformative programs are
• Transformed client Commercial Business CRM with annual savings of 60 Confidential with scalable cloud Apps - Salesforce.com Applications - Residential CRM, Commercial CRM, Serviceability MDM, Dealer Management Portal, Residential ASM, Field Service Management Portal. Commercial and Residential Customer Sales and Care Automation. Salesforce Solutions leveraged - database.com, site.com, service cloud, sales cloud, marketing cloud, Chatter, Salesforce Mobile, informatica cloud
• Successfully implemented 380+ Enhancements in Siebel CRM
• Field Force Mobile Application leveraging cloud and mobile technologies (Hybrid UI-Sencha/HTML5/CSS, Android and Saleforce.com/Database.com platform resulting in 20 Confidential multiyear cost savings
• Successfully delivered Next generation Subscriber Payment system used for over 1+ Billion USD annual payments based on highly scalable Big Data platform, bringing down payment cycle from Monthly to Weekly payments & driving down costs annually by 18 Confidential .
• Performed extensive evaluation of Cloud platforms as a part of prototype design phase, key platforms are Microsoft Azure, Amazon Web Services (AWS), Rackspace
• Develop strategic partnership with product vendors (DataTorrent, Salesforce.com, Jacada and Click Software) in all Business Transformation programs leveraging latest technologies in Cloud, Mobile, BigData.
• Instrumental in delivered Business Value of over $250 M with 3 major transformation programs.
• Successfully delivered over 500+ projects in Agile and Waterfall delivery with the highest quality (defects density from 9 to 1.8, Consistent High CSAT, 200+ Excellence Certificates of Appreciation by IT Customer Leadership)
• Innovation and Thought Leadership in the overall Confidential Partnership journey,
• Launched Innovation and Hackathons. The team shared 94 Ideas, 4 winning CIO Awards and $10M+ customer business savings.

EVP & India Delivery Head

Confidential

Responsibilities:

• Leading all Service Lines - Knowledge Process Outsourcing (KPO), IT Infrastructure and IT Application Development and team of 2000 members.
• Increased automation and process standardization improved SLA Adherence terms with revitalized Help Desk operations using ITIL standards, reducing 60% recurring issues in 30 days.
• Instrumental in standardizing EHR package implementation processes and tools reuse.
• Innovation and Value Driven win of large EHR transformation $6M program
• As part of Infrastructure Service Offering - Supported all client stack of applications in
• Microsoft Technology Stack in Windows Servers, Desktops, SQL Servers. And ASP.NET, C#, MVC, Share Point and other technologies
• Networks - Firewalls, Routers, Switches, LAN and WAN; VoIP technolgies
• Linux and Unix technologies stack

Key Accounts Delivery Leader

Confidential

Responsibilities:

• Right First Time (RFT) delivery with 100% SLA Adherence from 1st year.
• Rapid ramp up to 250 members, delivered 17% productivity in all Life Cycle Managements functions with Innovation, Business Processes automation, and Process Standardization.
• 118% productivity improvement by innovative implementing of Shared Services Model
• Managed and built for Juniper Networks - Offshore L3 and L2 Global Support Center supporting all Firewall products SRX Series and Router - T Series

Global ERP Delivery Head

Confidential

Responsibilities:

• In 2 years, improved practice margin by 23%
• Improved RPP by 70% (Revenue productivity per person) by resource rationalization and optimization with cross training and reskilling;
• Excellent Customer relationship helps 4 New Customer references.
• Innovation helped $1 M in cost savings at 2 Business customers
• Collaborated with Customers in converting 2 highly successful programs into Confidential Implementation Case Studies
• Managed 180+ team members generating $16 million annual revenue.
• Successfully implemented 1st India E2E MSD AX in CRO domain at QSI
• Implemented multiple measures to achieve an amazing Reuse/Tools to grow to 8.9%
• Exceeded target and achieved 94% projects at CMM L4/L5 while less than 10% were in CMM level 2 years back
• Created new services and growth engines.

Account Business Manager and Customer Platform Director

Confidential

Responsibilities:

• Instrumental in being recognized as Partner for all Confidential /Clarify Apps.
• Preferred and Choice of Partner in Service Management Platform in a short span of 8 months with Program excellence & demonstrated Partnership Value.
• Helped in build multiple Case Studies in Process Improvement, Clarify Upgrade, Transition, E2E Program Management and Production Support and 3 Customer References.
• Delivered over $ 3M costing savings with application upgrade with innovative ideas, winning Best Business Benefits Awards from Customer and Confidential