SUMMARY

• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Strong experience in Salesforce.com and Force.com platform as Administrator and developer.
• Created many custom objects and custom fields in Lightning experience.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Built reusable UI/UX components with lightning component framework.
• Built customized Lightning components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Involved in building Lightning Components Apps to provide better and more interactive interfaces to end - users, which helps in Sales enhancements.
• Worked on Apttus configuration, pricing, discounting, approvals and proposal generation.
• Expertise in diversified Sales domain like Configure - Price-Quote, Contract Management, Revenue Management & Billing.
• Supported the Project's end to end implementation by configured Products, Catalog, Catalog Hierarchies, Bundles, Price List across all products.
• Configured various pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting etc.
• Experience in building reports and dashboards, customizing them as per user requirements.
• Strong SFDC knowledge and experience in Salesforce.com configuration of service cloud, sales cloud with an emphasis on service cloud solutions.
• Experience with SFDC Service console, customer portal, case management, knowledge base, and customer communities and service account management.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Solid experience with SalesforceAppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Experienced in cloud technology and on premise infrastructure integration for Salesforce.com.
• Extensive experience in salesforce.com setup, configuration, and customization, Administration, Data Migration and Integration tools like Apex Data Loader.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc. to achieve complex business functionalities.
• Working experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Extensive experience using Salesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Involved in Integration using REST and JSON.
• Strong experience with source control tool Git built salesforce code from the repository.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

TECHNICAL SKILLS

Salesforce Technologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, SalesforceLightning Design System, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Veeva Crm, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

ETL/Integration Tools: Eclipse Force.com IDE Plug-in, Connector, Informtica, Data loader, Force.com, Force.com Sandbox, Workbench, Cast Iron systems, Composite, Scribe, Email Services.

Languages: C, C++, Java/J2EE, Apex

Operating Systems: LINUX, UNIX, Windows XP/7/10.

Database: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Documenting Tools: MS Office, MS Visio Pro

PROFESSIONAL EXPERIENCE

Confidential, Hilliard, OH

Salesforce Developer

Responsibilities:

• Closely worked with Business Team and Salesforce.com consultants while implementing the solutions for the needs of organization.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developerin the organization.
• Developed APEX Classes, Visual force pages and APEX Triggers to develop the custom functionality as per the requirements.
• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Created Visual force pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Managed migration and release of Service Cloud.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, upgrade installation.
• Involved in deploying applications from Sandbox to Production.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Used field level Security along with page layouts to manage access to certain fields.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked with Technical Leads and SME to Support the documentation.
• Created and maintained the documentation for Design, Migration and Integration.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Wrote Apex Test classes to Unit Test Apex classes before moving to Production.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, SQL Server, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plugin.

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Performed analysis of functional and technical requirements, identified the lookup and master-detail relationships and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented picklists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Documenting and updating relates of Salesforce.com software and system administration focusing on Service cloud.
• Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Experience in framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Worked on service cloud to provide a power and full functionality to a device.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Involved in developing, implementing & testing on the Sandbox environment.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce.com, Apex, Visual force, triggers, test method, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE, SalesforceLightning Design System, Java, Lightning Components, Aura Framework, JavaScript, HTML, XML, Oracle, partner portal, Web portal, ETL, Service Cloud and Sales cloud.

Confidential, Scotts Valley, CA

Salesforce Developer

Responsibilities:

• Maintained and created workflow rules, validation rules, formula fields, Approval processes and escalation rules.
• Created and managed complex workflow rules, data validation, and system triggers.
• Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Designed and assembled custom applications using Visualforce.com and Force.com.
• Reengineered current CRM SFDC system to use the standard core SFDC functionalities.
• Designed workflows for email alerts, lead escalation, automated lead routing, and task creation.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Territories to identify the individual zones, Product Hierarchy to reflect multiple prices.
• Customized SFDC fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules.
• Approved Chatter for the organization and to verbalize with users in the organization.
• Worked on implementing new business logic using Apex code (Classes, Triggers and Visual Force Pages).
• Developed various Custom Reports and deployed them for different business user levels.
• Imported data from excel sheets in to "Sales Cloud" like Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Personalized Tabs for various business user groups and business centers.
• Played lead role in managing Salesforcehelp desk/triage process and SalesforceSteering Committee for problem reporting and change requests.
• Supported, enhanced and developed solutions on the Force.com platform, utilizing the Force.com API, APEX, Visualforce, price configurator tools and integrating apex applications.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Controllers, Service Cloud, Sales Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls Pages, Data Loader, HTML, Eclipse, Windows XP.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on Confidential Customer Service portals and developed payment portals.
• Created users and assigned accurate profiles to each user and provided excess access to data using sharing rules.
• Created several Salesforcecustom objects and worked with various salesforcestandard objects like account, contact, lead, opportunities etc.
• Actively participated in the training sessions provided by the Salesforceteam.
• Created record types, page layouts, validation rules, workflow rules and process builder.
• Used schema builder to understand the relationship between objects and to create objects and fields.
• Customized Salesforceapplication by developing visual force pages using apex class, triggers, and controllers.
• Worked on front-end technologies like HTML, JavaScript, CCS for developing the user interface.
• Worked with Data Import/ Export Wizard and data loader to perform DML operations on the SalesforceOrg.

Environment: HTML, JavaScript, Visual force, Apex, Salesforce.com, Apex Data Loader, Custom Objects.

Confidential

JAVA/J2EE Developer

Responsibilities:

• Gathered and analyzed the requirements and converted them into User Requirement Specifications and Functional Requirement Specifications.
• Involved in Full Software Development Life Cycle (SDLC). Used Agile Methodology to develop the entire application.
• Designed and implemented the User Interface using HTML, CSS, JavaScript, jQuery, and SQL Server.
• Strict adherence to Javacoding standards.
• Developed Interfaces using JSP based on the Users, Roles, and Permissions. Screen options were displayed on User permissions. This was coded using Custom Tags in JSP using Tag Libraries.
• Developed CSS style sheets to give gradient effects. Developed page layouts, navigation, and icons.
• Created Web services using Advanced J2EE technologies to communicate with external systems.
• Did regular code reviews and fixed major bugs without side effects.
• Wrote client side validation in JavaScript.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Involved in bug fixing during the System testing, Joint System testing and User acceptance testing.
• Involved in creating JSP pages for presentation of the data to the end user.
• Debugged the application using Firebug to traverse the documents and DOM Functions using Firefox IE Developer Tool bar for IE.
• Wrote ANT scripts to deploy the components on Web Sphere Application Server.
• Worked on cross browser compatibility issues and fix the bugs pertaining to various browsers.