SUMMARY

• Experience in Design, Development, Testing and Administration spanning all facets of package software and SaaS application implementation.
• Overall experience in Salesforce.com with CRM space that includes Administration, Development, Configuration, Salesforce Lightning UI, Lightning Design System, Lightning Component features.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC).
• Experience in Agile methodology and SCRUM development environment with JIRA.
• Hands on experience with solutions implementation, complex customizations, and configuring features available on Sales cloud, Service cloud, Cloudcraze, Chatter & App - exchange applications.
• Expertise in Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Price Book, Email services, Approval Processes, Workflows, Reports and Dashboards, Permission sets, Validation Rules, Actions.
• Excelled inworking with various Salesforce Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, forecasts.
• Created Custom Objects and outlined lookup and master-detail relationship and junction objects to implement many-to-many relationships on objects and Roll-up summary fields to aggregate data from child records on parent. Created workflow rules that defined related tasks.
• Good experience in data migration using Data Loader and Salesforce Inspector for Insert, Update, Upset, Delete, Export and Export All for data management activities.
• Designed Visualforce pages with custom controllers and controller extensions to build custom user interfaces for mobile apps. Customizing of Visualforce pages with Visualforce components, Extension controllers and developed dynamic components.
• Experience in Apex Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them onto the component.
• Used SOQL and SOSL Queries within Governor Limits for data fetching and manipulation needs of the application. Experience integrating external web systems with salesforce using REST and SOAP web services.
• Experience working with ETL tools such as Informatica cloud and performing data analysis.
• Worked on customization of Visualforce to have Lightning experience for desktop and mobile applications.
• Enabled Aura framework by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experienced with developing Custom Components, Custom Controllers, Helper class, Controller Extensions in Salesforce Lightning.
• Experience with front end languages such as Java, HTML5, CSS, XML, JavaScript, Jquery and JSON.
• Strong experience with source control tools GitHub, SVN and Maven, Ant.
• Hands on development with CI/CD automation, UAT and rollout phases and bug-fixes.
• Experience with Manual and Automation Test cases, Unit testing, Automating Web Application Testing using Selenium WebDriver with TestNG framework and enhancement of QA Processes.
• Energetic and proven ability to work in both independent, team environments and manage customer expectations on individual assignments.

TECHNICAL SKILLS

Salesforce Technologies: Apex Triggers, Apex Classes, Visual Force Pages, Apex Web Services, Force.com Eclipse IDE Plug-in, Workflow &Approvals, Dashboards, SOQL, SOSL, Reports, Wave Analytic& Snapshots, Custom Objects, APTTUS CPQ, VEEVA.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector.

Web Technologies: HTML5, JSON, CSS, XML, SOAP, Java Script, REST, WSDL, AMP script, AJAX, PHP, JENKINS, Github.

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003 / 2008 Office Tools Microsoft Project, MS Visual Source Safe, MS Visio, MS Office IDE and Editors Eclipse, SQL Server, RDBMS and MYSQL.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Experience in implementing Salesforce.com CRM applications, develop complex applications, delivering user training, architectural and package implementations.
• Experience in working with Agile/Scrum software development lifecycle and SDLC model.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards. Implemented pick lists, dependent pick lists, lookups, master detail relationships, Leads, Case assignment rules and validation and formula fields to the custom objects.
• Administered Salesforce setup functions for users, roles, profiles, enforced security controls, permission settings and Data security access across fields, objects, record levels.
• Implemented Sales Cloud, Created Groups, and deal provisioning and marketing teams.
• Deployed the Sales Cloud with various custom-built Page layouts, Custom tabs, Custom Apps, suit to the needs of the application. Used CloudCraze while building community portal for B2B.
• Developed Reports, Dashboards and Approvals to continuously monitor data quality and integrity.
• Developed Apex Classes, andApex Triggers, Batch Apex, Apex Web services for various functional needs in the application Classes and ensure on getting maximum Test Coverage, maintained around 85 percent for the code. Review code for potential performance issues, security and reusability.
• Developed different VisualForce Pages to suit the needs of application using different Visual force components. Provide and develop optimized solution according to Salesforce best practices.
• Hands on experience in building new apps with the Lightning App Builder. Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Upgraded Visualforce pages from Salesforce Classic to Lightning Experience to develop rich user interface.
• Tested Apps by appending multiple components to a Salesforce Lightning Application there by deployed Applications from Sandbox to Production.
• Experience in Sandbox data loading and Web services for implementing web services in the application for access to data from different users.
• Developed web services such as REST API for integrating with middleware to import the data to Salesforce.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application. Automated the business processes using out-of-the-box tools and services of Lightning Experience.
• Experience on Selenium Web driver, execute Test scenarios, write test plans and creating Agile testing methodologies, creating Test cases from user stories. Working with change sets, used Jenkins, Mavensmate.
• Created and Execute Test scenarios, Test stories, write test plans and gather test data requirements. Research and identify cause of reported defects and work with log defects and ensure solutions.
• Strong communication, coordination, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

Environment: SaleForce.com platform, Force.com API, Selenium, Workflow & Approvals, Reports, Custom Objects, Web services, Visual Force, Salesforce.com Data Loader, Security Controls, Apttus CPQ, HTML, XML, CSS, Java Script, ALM Tools, Sandbox, Dashboards and Github.

Confidential - Phoenix, AZ

Salesforce Admin Developer

Responsibilities:

• Worked on doing making enhancements to SFDC application required by business users and including gathering requirements, Analysis, Design, development, deployment and maintenance.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
• Customized Salesforce CRM beyond native functionality with Apex code as per the requirements.
• Developed Test classes and maintained the proper code coverage to deploy into the production boxes.
• Created custom controllers and controller extensions while developing Visualforce pages.
• Developed the Apex Triggers to ensure the correct data entries into the system.
• Created Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production environments.
• Deployed the code from Sandbox to Production using Eclipse and Change Sets.
• Designed and maintained different environments, included Development, Test and Production.
• Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows into the test and prod boxes to make them in Sync.
• Strong experience in implementing Salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Experience with Salesforce security model, permission sets, record types, and configuration of page layouts.
• Data migration and updates through the Apex Data loader in Salesforce.com.
• Coordinate with the test team and provide the application flow before the test team start the System Testing.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Visualforce Pages to suit the needs of the application.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts. Involved in creating Apex classes, Visualforce pages, Triggers, Workflows, Batch Apex Classes and Schedulers.
• Automated workflows that make applications collaborate with Salesforce Chatter for the users in the company posting messages to groups and individuals. Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Used the sandbox for testing and migrated them between Sandbox and Production environments for final implementations.

Environment: SaleForce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, Salesforce.com Data Loader, Security Controls, CPQ cloud/Big machines, HTML, XML, CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Lightning, Dashboards, Analytical Snapshot and Data Migration, GitHub.

Confidential - Atlanta, GA

Salesforce Developer

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Expertise in creating custom objects, fields, Validation Rules, formula fields, custom Permission sets, sharing rules, Page layouts, Approvals, workflow alerts and various relationship of business object.
• Automated workflows that make applications collaborate with Salesforce Chatter for the users in the company posting messages to groups and individuals.
• Developed and Customized User interface (UI) in Salesforce using Visualforce, Apex controllers, used controller extensions, custom controllers and standard controllers in Visualforce.
• Develop Apex Classes, Batch apex and Apex Triggers for various functional needs in the application, worked on Logs defects and issues into defect tracking system.
• Involved in data mapping and migration of data from legacy systems to Salesforce Objects and fields.
• Migrated large volumes of external data on to Salesforce.com using Jitterbit and Apex Data Loader as part of data management functions.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed and developed User Interface, application modules using JSP, HTML, CSS and JavaScript.
• Build & monitor standard analysis and reporting for marketing campaigns, maintaining security and profiles.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Created Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Used the sandbox for testing and migrated them between Sandbox and Production environments for final implementations. Deployed the code from Sandbox to Production using Eclipse and Change Sets.
• Used Salesforce Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and created Workflow Rules, Approval Process, Validation Rules and reports and dashboards.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.

Environment: Apex Web Services, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Custom Components, JavaScript, JSON, Custom Objects, HTML, CSS, Java Script, JqueryUI, JQuery Mobile, Salesforce Mobile packs, Firebug, Salesforce1, Workbench.

Confidential

Salesforce Administrator /Analyst

Responsibilities:

• Interacted with business user’s groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers.
• Perform analysis of business requirements& designed solution by customizing various standard objects.
• Involved in Salesforce Application Setup and customized apps to match the functional needs for organization.
• Created custom objects, validation rules, custom tabs and Page layouts, search layouts to organize fields, custom links and related lists. Created email-to-cases, Web-to-Case automated-responses, assignment rules, email alerts and templates for Case Management.
• Worked on various Salesforce standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards. Created custom Dashboards for manager’s home page and gave accessibility to dashboards authorized people.
• Involved in integrating Web service with Salesforce to load Leads back and forth from Salesforce.
• Provided data access reports to Compliance and Security ensuring that data and roles.
• Executed Unit testing, Integration, User acceptance and Operational acceptance testing to prove that the system confirms to specifications of business and quality requirements.

Environment: Salesforce.com, Dashboards, Reports, Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, XML Web services, SQL Developer, T-SQL, Windows XP.

Confidential

JAVA Developer

Responsibilities:

• Worked with user groups in analyzing and specifying business requirements for the design and development of project.
• Design and Layout of OOP MVC environment experience. Used SQL Profiler, Execution plan and Performance Monitor. Developed web pages using Servlets and XML for various modules.
• Interact with business managers to transform requirements into technical solutions.
• Involved in various SDLC phases like Design, Development and Testing. Implemented the MVC architecture using Struts framework. Proficient in doing Object Oriented Design (OOPS)using UML-Rational Rose.
• Data migration from legacy DB2, Sybase based systems to Java/J2EE based modules.
• Created user-friendly GUI interface and Web pages using HTML and Performed Unit Testing of all Modules.

Environment: Servlet/JSP, JavaScript, UNIX, AJAX, Web services SOAP over HTTP, XML, HTML, PHP, Oracle 11g.