SUMMARY

• 7+ Years of IT experience in Design, Development, Testing and Administration spanning all facets of package software and SAAS application implementation.
• Around 6 years of experience in the Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Implementation, Development and Support experience.
• Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Experience in Administration, Configuration, Customization, Development and support on Salesforce.com Platform.
• Good working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Ability to effectively translate Salesforce data into business understandable merics using Reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dash Boards (Static and dynamic).
• Extensive experience on working with custom objects, custom fields, Pick - list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.
• Good understanding in Salesforce lightning UI, Governor Limits and data modelling.
• In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.
• Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Experience working on Salesforce.com Service cloud and Sales cloud Platform.
• Experience in migrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand, Cast Iron, Data Junction (Pervasive), and DQC.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Extensively worked in integration using Cast Iron Tool.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Worked on ApttusCPQ(Configure Price Quote) tool, shopping cart.
• Implemented and Integrated services for complete CPQ software.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience building new apps with the Lightning App Builder and Lightning Components.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs .
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.
• Knowledge in developing web-based applications using Java, PHP, XML, CSS,HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Proficient in developing and implementing Web service integration.
• Experience in J2EE architecture, design patterns, objects modeling using various J2EE technologies and frameworks.
• Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.
• Experience in designing, developing and deploying J2EE applications on Apache Tomcat, JBoss etc.
• Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
• Expert in tasks such as data extraction, transforming and loading using SQL* Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
• Flexible, enthusiastic and project oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex language, VisualForce (Pages, Component & Controllers), Apttus CPQ, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Lightning,Case Management System, SOQL, SOSL.

SALESFORCE TOOLS AND INTEGRATION TOOL: Cast Iron, Eclipse IDE, Apex Data Loader

METHODOLOGIES: MS SQL Server DBA, MS SQL Server 2008, SDLC, OOAD

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS

RDBMS: MS Access, Oracle

OPERATING SYSTEMS: Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX

DATABASE TOOLS: Oracle 10g/9i/8i, Enterprise Manager, Query Analyzer, SQL Server Profiler, DTS,Business intelligence Studio.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Salesforce Consultant

Responsibilities:

• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Designed and Developed Dashboard to monitor case activities based on geography.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Integrated external financial systems for synching data in Salesforce.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Performed tasks for Data Migration like Data mapping and Data loading.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com,SalesforceLightning, Apex Classes, Triggers, Controllers, Visualforce pages, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services.

Confidential, Boston, MA

Salesforce Administrator/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Extensively involved in data migration from three legacy systems to Salesforce using SQL integration services (SSIS)
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, assignment rules and system triggers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented pick lists, dependent pick lists, lookups, Junction objects, master detail relationships, validation and formula fields to the custom objects.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Salesforce Visualforce interface using JavaScript, Angular JS, jQuery, PHP, and Apex to call the Salesforce.
• Installing configuring administrating Jenkins ci tool using automation tools on the platform of salesforce.
• Developed interface in Salesforce Community using custom Apex classes, HTML, CSS Class, and components to allow Community Users to create and edit cases as well as submit case comments.
• Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connection.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Worked on Bit Bucket control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Configured various jobs in Jenkins and bitbucket for deployment of java/.net based application and running test suites.

Environment: Saleforce.com platform, Apex Data Loader, SOSL, SOQL, CSS, AJAX, MS Excel, Jenkins, Visual Force Pages, Sandbox, Lighting Controller, SSO, SSIS, Service Cloud, HTML, J-Query, Bit Bucket, Communities, MS Visio, Outlook, JIRA and Eclipse IDE Plug- in.

Confidential, Sunnyvale, CA

Salesforce Consultant

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Conducted training on all salesforce related systems to sales and marketing teams.
• Created training materials based on business requirements
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application.
• Extracted the data from Salesforce.com application into the external databases (Oracle 11g) for generating large data reports.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Integrated the existing SAP system with force.com platform using Cast Iron.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce,Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, Schaumburg, IL

SALESFORCE Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously exisiting integrations betweeen SAP and Salesforce in the Cast Iron environment.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Understanding Use requirements participating in design discussions, implementation feasibility analysis both at front-end and backend level, documenting requirements.
• Using RUP and Rational Rose, developed Use Cases, created Class, Sequence and UML diagrams.
• Application Modeling, developing Class diagrams, Sequence Diagrams, Architecture / Deployment diagrams using IBM Rational Software Modeler and publishing them to web perspective with Java Doc.
• Participation did in Design Review sessions for development / implementation discussions.
• Designed & coded Presentation (GUI) JSP’s with Struts tag libraries for Creating Product Service Components (Health Care Codes) using RAD.
• Developing Test Cases and unit testing using JUnit
• Coded Action classes, Java Beans, Service layers, Business delegates, to implement business logic with latest features of JDK1.5 such as Annotations and Generics.
• Extensive use of AJAX and JavaScript for front-end validations, and JavaScript based component development using Framework with cross browser support.
• Developed and implemented UI controls and APIs and Involved in the developing functions to acquire data from API server using AJAX
• Involved in making Spring and Hibernate enhancements to existing applications.
• Wrote authentication and authorization classes and manage it in the front controller for all the users according to their entitlements using Spring security.
• Implemented caching techniques, wrote POJO classes for storing data and DAO’s to retrieve the data and did other database configurations using Spring.
• Application integration with Spring Web Services to fetch data from external Benefits application using SOA architecture, configuring WSDL based on SOAP specifications and marshalling and un-marshalling using JAXB
• Prepared and executed JUNIT test cases to test the application service layer operations before DAO integration
• Creating test environments with WAS for local testing using test profile. And interacting with Software Quality Assurance (SQA) end to report and fix defects using Rational Clear Quest.

Environment: Java: JDK 1.5, JSP, JSP Custom Tag libraries, JavaScript, AJAX, XSLT, XML, DOM4J 1.6, DHTML, Web Services, SOA, WSDL, SOAP, JAXB, IBM RAD, IBM Web Sphere Application server, IBM DB2 8.1, UNIX, UML, IBM Rational Clear case, JMS, Spring Framework, PL/SQL, JUNIT 3.8, log4j 1.2, Ant 2.7