PROFESSIONAL SUMMARY

• Knowledgeable Functional Business Analyst wif experience in Software Development and Support in teh fields of Financial Services, Healthcare, Insurance, Retail, ERP Supply Chain, Educational Services, IT and Internet Operations. Flexible and highly skilled in collaboration efforts wif stakeholders, process owners and participants in teh development, implementation and support of business application software products.
• Experienced in teh analysis and documentation of business processes through Use Cases/User Stories, Process Design Documents, Process Flow Diagrams, Business Requirements Documents and Test Plans.

AREAS OF EXPERIENCE

• Software Development Life Cycle experience
• Modeling tools such as Visio and teh Select Business Solutions Modeler Tool
• JIRA, Team Foundation Server, Workfront, Visual Studio
• HP Application Lifecycle Management Quality Center
• Lawson and Oracle ERP Supply Chain and Order Management Applications
• SQL Database Query Tools, SSMS, SSIS
• MS Office Suite including Access, Excel, PowerPoint, Project, Visio and Word
• Company specific proprietary Content and Database Management and Testing Tools

PROFESSIONAL EXPERIENCE

Contract Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Support and influence business decisions by gathering various data elements and performing financial and statistical analysis wifin specific functional areas.
• Analysis planning, eliciting of requirements, creation of test cases, execution of test cases, implementation planning, and implementation execution.
• Member of PMO group responsible for defining project methodology and enforcing project life cycle procedures.
• Documentation of: Requirements Lists, Non - functional Requirements, Process Models, Use Cases, Data Dictionary, Journals, Business Rule Catalogs, etc. while applying technology concepts as they relate to business needs.
• Supported and enhanced internal Relationship Pricer applications used by many Wholesale Banking groups in North America and Europe.
• Defined Business Requirements for teh many product wizards making up teh Pricer application.
• Over 50 Product Groups were supported such as Wholesale Lockbox, Branch Cash Services & others.
• Worked wif Subject Matter Experts to define Requirements and produce wizard documentation.
• Consulting team member focused on updating Mortgage Applications to be in compliance wif TILA/RESPA regulation changes.
• Worked in an Agile team comprised of System Engineers, System Quality Analysts and other BSA’s.
• Tasks included analysis of teh enhancement backlog, grooming of current Product Backlog Items, development of User Stories and definition of Acceptance Criteria.
• Project heavily concentrated on data mapping responsibilities and teh interface to external applications.
• Assisted wif teh testing and test planning of changes to teh Mortgage Applications being developed.
• Worked wif proprietary internal Mortgage Applications, Expere Requirements Editor, Data Management Dictionary Viewer, Microsoft Team Foundation Server and Visual Studio.

Contract Business Analyst

Confidential - Saint Paul, MN

Responsibilities:

• Worked in partnership wif sponsors, stakeholders, process owners, and participants to analyze business and enhancement needs.
• Assisted, helped to identify and evaluate teh automated systems and teh related procedures in teh areas of Loan Conversions, Mortgage Payoff Calculations, Consumer Credit Repos and Regulatory Compliance letters and notices.
• Worked directly wif Subject Matter Experts, Developers, Quality Analysts, Project Managers and other Business Analysts to discover business needs and to define Business and Functional Requirements for various Mortgage and Consumer Credit Loans.
• Participated in JAD sessions defining Requirements for converting Mortgage Loans from other Loan Servicers.
• Used Quality Center to design Test Plans and Test Cases to be used by Quality Analysts for teh purpose of validating specific Requirements.
• Used internal applications as well as Black Knight MSP application.
• One of two Business Analysts of a team that successfully completed a large loan conversion from another provider ahead of deadline.
• BA for a project that restructured how teh company managed regulatory compliance notices for existing mortgage loans.
• Acted as a liaison between Technology Operations, Vendors, Home Preservation Operations and QA group by assisting in teh planning & analysis of business problems to be solved by automated systems.
• Assisted and helped identify and evaluate teh automated systems and teh related procedures insuring that Business Requirements are met in a cost effective manner.
• Worked wif user groups to provide training, resolve questions, assess user needs and make necessary system and database changes.
• Assisted in teh Development of System Guidelines and authored Business Requirements Documents.
• Recognized for producing strong and effective requirement documentation.

Contract IT Business Analyst

Confidential - Minneapolis, MN

Responsibilities:

• Supported standard and modified Oracle 11i Purchase to Pay and Order to Cash applications used by Global Confidential Business groups including Automotive, Coil, Consumer, Industrial, Packaging & others.
• Responsible for teh Analysis, Documentation and Testing of reported incidents, problems, service requests and change requests implemented on a weekly, monthly and exception basis.
• Used SQL and Oracle tools to analyze client reported issues and enhancement requests.
• Provided testing support to project teams involved wif 3rd party integration and new client on-boarding.
• Worked directly wif end users, developers and system analysts providing them wif various documents such as Functional Specifications, PowerPoints, Excel spreadsheets, etc.

Contract Business Analyst

Confidential - Richfield, MN

Responsibilities:

• Provided dotcom project and release support as part of teh Strategic Content Services team performing datamapping and QA and UAT support.
• Participated in teh management of internal tools used to manage online content.
• Teh management included teh review and approval of tool changes and enhancements.
• Involved in teh process of ensuring periodic and ongoing operational and release readiness.
• Collaborated wif a project team in teh development of a high profile endeavor to improve online sales by offering a marketplace of non-owned third party items.
• Worked wif Information Architects organizing and labeling websites and defining web data sources.
• Helped to create and develop various internal documents describing online tools and processes.
• We successfully implemented a new Marketplace offering where for teh first time non Confidential owned items were sold on teh Confidential web site - in time for teh vital holiday season of 2011.
• dis was a high profile major undertaking involving resources from many areas of teh company.

Contract Business Analyst

Confidential - Saint Paul, MN

Responsibilities:

• Collaborated wif Stakeholders, Process Owners and Participants to Analyze Business needs.
• Developed detailed Project and Business Requirements and other Application Documentation.
• Participated in teh designing of Creative Solutions and teh construction of Spreadsheets, Charts, Diagrams and other Documents describing Application Functionality and Solutions.
• Supported large projects and ongoing system maintenance work simultaneously.
• Assisted in teh Planning and Execution of Application Testing.

Senior Business AnalystAugust 2008 to December 2009

Confidential - Maple Grove, MN

Responsibilities:

• Analyzed business processes in teh Education Services division of DRC dealing wif teh customization of testing and assessment programs for multiple state education departments.
• Participated in teh overall offering of test development, administration, reporting and analysis and teh generation of internal software used for teh management of demographic and test data.
• Involved wif teh requirements definition and documentation for various state programs.
• Facilitated cross divisional design and requirement validation sessions to ensure understanding and ratification of tasks, decision points and inputs/outputs between business departments.
• Served as a member of teh Enterprise group responsible for teh standardization of common tasks.
• Provided documentation of business processes through Functional Specifications Documents, Process Design Documents, Process Flow Diagrams and Business Requirements Documents.

Contract Business Analyst

Confidential - Bloomington, MN

Responsibilities:

• Researched and defined Requirements for online eProgram user applications such as Stress Management and Weight Management.
• Analyzed and prioritized existing application updates and enhancements.
• Created website mockups as visual guides for arranging page elements.
• Tested and documented existing functionality and assessed functional gaps.
• Participated on team efforts to develop other web applications such as Health Survey programs.
• Provided documentation of application functionality through Use Case Diagrams, Process Flow Diagrams and Business Requirements Documentation.

Senior IT Systems Analyst

Confidential - Edina, MN

Responsibilities:

• Provided administration of 3rd party Contract Management Application requirements.
• Supported application releases and modified user exits for a national network of healthcare providers.
• Coordinated wif teh Release Management team in teh testing and certification of application release updates

  and in teh coordination of user upgrades.

• Used several in-house proprietary tools in teh generation of reports and documents.
• Created and modified various artifacts such as BRD's, Test Director test plans and scripts, Excel spreadsheets, CSV files, PowerPoint presentations, Visio diagrams and Quest Toad for Oracle.

Contract Business Systems Consultant

Confidential - Minneapolis, MN

Responsibilities:

• Acted as a liaison between teh client area and teh technical organization.
• Planned, conducted and directed analysis of moderate to complex business problems.
• Provided technical assistance in identifying and evaluating automated systems and procedures.
• Worked wif user groups providing training, resolving issues and recommending system updates.
• Gathered data and prepared and updated necessary programs and reports.
• Supported internal MS Access applications as well as third party SunGard financial software.

Quality Analyst and Senior Business Analyst

Confidential - Saint Paul, MN

Responsibilities:

• Created detail Design Requirements, produced various software development documents and acted as teh subject matter expert to other development teams and members.
• Utilized problem solving skills and innovative ideas when involved wif teh identification of potential market andtechnical changes and new and improved development approaches.
• Gathered requirements through RFP procedures, end user focus group meetings and workshops.
• Participated in teh ongoing support and improvement of previously released applications.
• Used 'Select Business Solutions' tools to develop Use Cases, Class Diagrams, Process Flowcharts, DataModeling, Sequence Diagrams and State Models.
• Defined requirements and designed, developed, tested and supported business applications.