SUMMARY

• Over 8 years of experience in IT industry, including 6+years of experience in Salesforce CRM platform as an Administrator and Developer.
• Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Expertise in Development, Configuration, Customization, Administration and support on Salesforce.com Platform.
• Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom and Visualforce Tabs, CustomObjects, S - controls, Standard and CustomReportsand Dashboards.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating relationships/junction objects like Master-Child, Lookup, Workflows, Process Builder and Visual Flows.
• Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns.
• Hands-on-experience in configuring of Custom Objects, Custom Formula Fields, Field Dependencies, Pick List, Search Layouts and Role Based Page Layouts.
• Proficiency in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.
• Hands on experience in querying the SFDC database using SOQL and SOSL queries, and governor limits.
• Expertise in creating and executing suite of Test classes and Apex Test Triggers and creating Test data for Apex Class Testing and worked on achieving high code coverage based on organizations.
• Excellent understanding of Org hierarchy, object level security, field level security, record level security and sharing rules.
• Experience in Realizing the Business Requirements to Design on Salesforce.com Platform by Designing Required Entities like Creating Relationships/Junction Objects like Master-Detail, Lookups, Entity Relationship Data Model, Pages, Classes, Interfaces, Workflow rules, Triggers, Email Alerts and Business Logic.
• Experience in Force.com Web Services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Used Apttus CPQ to enable sales reps to configure complex product and service combinations and drive business which impacts on profitability.
• Expertise in developing Partner portal and Customer Community Portals.
• Good knowledge in migrating Salesforce Classic to Salesforce Lightningto support business process with new environment and hands on Experience with Salesforce lightning components, Salesforce Lightning Builder and Used Salesforce LDS to develop UI.
• Experience with Custom Application Development using Mavens mate Plugin with Sublime Text and Eclipse IDE with Force.com Plugin.
• Experience with different tools for deploying projects using standard Change Sets and Force.com Migration Tool
• Extensive experience in Object Oriented Programming languages and OOAD concepts and HTML, XML, CSS, JSP.
• Good knowledge in using different JavaScript frameworks such as jQuery and AngularJS.
• Expertise in using the Application Servers including Web Sphere, JBOSS and Tomcat.
• Strong Knowledge in developing presentation and business layers with MVC and MVVM design patterns and used DAO pattern for providing Interface to DataBases.
• Good knowledge of designing and developing Web based Applications using J2EE frameworks like Spring (STS),Hibernate ORM.
• Good experience in interacting with business users, business analysts for requirements capturing, analyzing and documenting and letting business users know constraints with the salesforce limitations.
• Effective team player with good communication, interpersonal and presentation skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Custom Objects, Work flows and Approvals, Analytic Snapshots, Dashboard, Apex Triggers, SOQL, SOSL, Visual force pages/Components, Lightning, S-controls, Apex Web Services, Batch and Schedule classes, SOAP and REST API, AJAX.

Salesforce Tools: Eclipse IDE, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP and Sand box testing.

Languages: C#, Java/J2EE, Apex

Microsoft Tools: Microsoft Project, Microsoft Visio, Import Wizard

Web Technologies: HTML, CSS, JavaScript, jQuery, XML, GIT, REST, SOAP.

Database: Oracle 9i/10g, SQL, MySQL.

ETL/Integration Tools: Force.com, Data loader, Force.com Workbench, Jitterbit Data Loader

J2EE Frameworks: Hibernate, Spring MVC

Methodologies: Waterfall, Agile.

PROFESSIONAL EXPERIENCE

Confidential, Milpitas, CA

Salesforce Developer/Administrator

Responsibilities:

• Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator.
• Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embed these components in Visualforce pages.
• Upgraded from Salesforce Classic to Salesforce Lightning.
• Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Created various Reports (Summary reports, Matrix reports, pie charts, Dashboards, and Graphics).
• Developed Visualforce Pages using different components and using Angualr.js, HTML5, CSS3.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Defined objects and field level security for different objects.
• Worked on Community cloud to connect with customers and employees with each other.
• Followed Agile & Scrum methodology for the execution of day to day work related activities.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
• Implemented sublime and integrated with Maven for continuous integration with Sandbox environments.
• Written Apex REST API Web Service classes to automate the end to end flow.
• Used Jenkins for integrating salesforce projects.
• Involved in writing triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Implemented visual force pages with custom controller, standard controller, controller extension and standard set controller.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rule.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com Eclipse IDE, Mavens mate for developing Visualforce Pages, Controller Classed and Triggers.
• Automated the test scripts using Maven-Selenium Project in Eclipse Editor.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
• Attended meetings and interacted with various business team members to gather the requirements for salesforce.com CRM implementation
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.

Environment: Salesforce CRM, Force.com, Apex Language, Visualforce, Custom Component, Lightning Component, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects &Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Confidential, Nashville, TN

Salesforce Developer/Admin

Responsibilities:

• Participated in requirements grooming sessions with business users, developers and created technical design documents with coding standards and pseudo code.
• Designed and developed Visualforce Pages to meet various functional needs.
• Created the company profile, set up new users, defined roles and set up public groups, involved in setting up field level access for each custom object created based on the user's role within the Organization.
• Utilized Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Worked as administrator to maintain Application Level Security and involved in discussions to implement System Level Security configured Single Sign-on.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements
• Good experience in development and maintenance of Sales & Service clouds.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on SOQL and SOSL queries.
• Closely worked withSalesforce.com consultants for implementing the business solutions for their client requirements.
• Strong knowledge of sales, marketing, service and support automation
• Communicating with executive management on project status and overall project progress against target.
• Worked on variousSalesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
• Involved inSalesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit pages.
• Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic.
• Built package.xml and deployed components to sandbox and production instances using Force.com ant migration tool, Workbench and Change Sets.
• Worked on SOQL and SOSL for querying required data sets from different custom objects and performed DML operations with consideration of Governor Limits.
• Written Apex web services to for inbound calls to salesforce and developed Apex callouts to consume data from external services by consuming Partner WSDL.
• Implemented Email-to- Case, Case Escalation rules, Case Assignment rules for service request automation.
• Worked with Data Loader for data migration and performed Insert, Update, Import and Export operations.
• Developed various Custom Reports, Report Types, Dashboards and Analytic snapshot for different line of business on Standard and Custom objects.
• Built package.xml and deployed components to sandbox and production instances using Force.com ant migration tool, Workbench and Change Sets.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Worked as administrator to maintain Application Level Security and involved in discussions to implement System Level Securityand configured Single Sign-on.
• Performed out of Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Pick lists, Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Participated in solving day to day production issues and training sessions provided by Team.

Environment: Salesforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects, Visualforce Pages, Sandbox, Workbench, Eclipse IDE.

Confidential, West Des Moines, IA

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation & developed and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API and Web Services.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Worked on Service Cloud and Sales Cloud implementations. Experience in developing and maintaining email templates within Marketing Cloud.
• Experience in creating and maintaining Automations & Data Extensions and connector data transfer processes in Marketing Cloud.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Designed Salesforce Service Cloud console to boost productivity with the dashboard-like interface, making it easy to quickly modify records.
• Managed Service Cloud components including Service Console, Partner portal, Call Center, CTI integration, Customer Portal, Live agent, Knowledge Base and Entitlements.
• Used SOQL&SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Collaborated with the QA team in reviewing and validating test plans and test cases, and ensure that the application meets user requirements.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Community and Partner Portals HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Memphis, TN

Salesforce Developer/Administrator

Responsibilities:

• Worked on Service Cloud and Sales Cloud implementations.
• Implemented Email-to- Case, Web-to- Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Auto Response rules, Assignment Rules and Escalation Rules.
• Managed Service Cloud components including Service Console, Partner portal, Call Center, CTI integration, Customer Portal, Live agent, Knowledge Base and Entitlements.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Web Services, Apex Classes and Apex Triggers.
• Worked with Dynamic Apex to access S-Objects and fields to describe information, execute Dynamic SOQL, SOSL and DML queries.
• Used SOQL and SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created several workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in accordance with organizational requirements.
• Created and used different HTML Email templates.
• Experience in ETL Methods for integrating data feeds on Salesforce cloud.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Created profiles, roles and implemented objectlevel, fieldlevel and record level security.
• Developed and deployed workflowrules, approval processes, email templates, and assignment rules.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Development of SOAP and REST based web services used for custom development.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: Salesforce.com platform, Database.com, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Reports, Dashboards.

Confidential, St. Louis, MO

Salesforce Administrator

Responsibilities:

• Worked on various salesforce.com standard, Custom objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards and also responsible for the customizing the same as per the business requirements.
• Customized fields, page layouts, record types, searching, list views, queues, reports, and dashboards to drive business decisions. Created several workflows/validation rules/assignment rules on Leads/Accounts/Cases as per the Business requirements.
• Set up Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead and Auto-Response rules.
• Experience in integrating Salesforce Marketing Cloud with web analytics tools like Web trends, Google Analytics etc.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Public groups, Queues, Case Teams, Sharing Settings Deployment using Change Sets.
• Worked as administrator to maintain Application Level Security and involved in discussions to implement System Level Security and configured Single Sign-on.
• Performed out of Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Pick lists, Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Participated in solving day to day production issues and training sessions provided by Team.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from CSV files.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Tabular, Summary and Matrixreports to create Standard reports and Custom reports.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Performed analysis, troubleshooting, data testing and environmental refreshes as needed.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Workflows, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox.

Confidential

Java Developer

Responsibilities:

• Responsible for designing and developing a web based application on Spring MVC architecture standards.
• Used Spring Model View Controller architecture. Used JSPs in front-end, Used XSL/XSLT for transforming common XML format into internal XML format.
• Involved in various phases of SDLC of Customer Search module.
• Designed and developed the Web-based User Interfaces, JavaScript, AJAX, JSTL, HTML and CSS.
• Involved in debugging the code using Javadebugger and Eclipse and used exception, condition and other break points.
• Written UI/Business validations for the owned use cases perform unit testing and integration testing of owned use cases.
• Used SVN for version control.
• Involved in the meetings to gather the business requirements. Documented the requirements.

Environment: J2EE, Spring MVC, Java Script, AJAX, JSTL, HTML, CSS, Eclipse IDE.