SUMMARY

• Around 8 years of professional IT experience with 6 plus years of experience in Salesforce.com Administration, Configuration and Development on Salesforce.com (SFDC) platform.
• Worked on various consoles like Service cloud, Sales and Marketing cloud as per the Client requirements.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Experience developing Custom UI with AJAX functionality using Visualforce Pages, Controllers and Controller Extensions and Experience working on data model, SSO, SOQL, SOSL and Governor Limits.
• Proficiency working with standard business objects and developed Custom Objects and Visual force pages using Apex and Visual Force Programming on Force.com Platform
• Strong Implementation and Integration experience using custom objects, Triggers, workflows/workflow rules, approvals, S - Controls, Visual Force Pages, and Apex Classes.
• Experienced in integration of salesforce.com with external applications by using Web Services API, Metadata API, SOAP, REST and IBM web sphere and Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing cloud, Call center, Chatter & App-exchange applications.
• Expertise in Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Reports, Dashboards, Actions, Tasks and Events.
• Involved in gathering high level business requirements, functional specifications and preparing use cases.
• Participate in daily and weeklyagilemeetings to go over stories and bugs related functionalities
• Experience in working on Lightning Components to build custom user interfaces without code and Created Visualforce pages that uses the Lightning Components and Worked in developing various Lightning components, events and its applications and also Worked with Salesforce1 sandbox simulator to run and test the Lightning Applications
• Worked on Validation Rules, Workflow, E-mail services and Approval Processes using customization & Apex and Managed and Configured Outlook to Salesforce, chatter, Salesforce Mobile.
• Experience working with Deployment Tools like Force.com IDE based on salesforce.com Sandbox environments and Experience working with Eclipse IDE with Force.com Plug-in, Data Loader and Web Services API.
• Experience in Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting in a cloud scenario.
• Thorough knowledge in the Security and Sharing model which is used to finely control the user's access to different data.
• Worked on Lightning Process Builder to consolidate existing workflow rules.
• Experience building Lightning Components and process Builder. Strong experiences inconfigurationofSFDC& implementation.
• Worked with Subject Matter Experts (SME’s) of different groups to gain detailed knowledge of the different systems and to understand the cross impacts of the system by conducting meetings. Understands how the Salesforce Platform and its suite of products, especially the Community Cloud are built, structured, secured and how to integrate between legacy systems and cloud systems is integral to this role.
• Having experience inConfigurationand Customization
• Experience in doing the code deployment using change Set, ANT script and Jenkins
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data
• Possess good knowledge in Unit Testing, Test Coverage, and Code Review and Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Good understanding of CRM business process like Campaign Management, Lead Management, Account Management and Case Management.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Salesforce1 Lightning App Builder, Apex Data Loader, S-Controls, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects, Sales Cloud, Service Cloud and Marketing Cloud

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Excel Connector, Migration Tool, Force.com Flex Toolkit.

Databases: Force.com DB MySQL, Oracle 10g/11g, Microsoft SQL Server 2008/2012/2016

Web Technologies: ASP, XML, JSON, DHTML, HTML, XHTML, CSS, XSLT, AJAX, VB Script, JavaScript, jQuery, Angular JS, Web Services (SOAP and WSDL

Languages: Apex, Ajax, C, C++, Java, Java Script, UML, HTML, XML, XHTML, DHTML, SQL.

Operating Systems: Windows/XP/VISTA/ Window Server 2008/2012/2016

Version Control: GIT, CVS, Subversion, VSS

Application Servers: BEA WebLogic, IBM Web Sphere 5.0, Apache Tomcat 5.0

PROFESSIONAL EXPERIENCE

Confidential, RI

Salesforce Developer

Responsibilities:

• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles
• Created Permission sets to give access to the new users based on the roles that are migrated to SFDC from DIW system without impacting the current users and profiles.
• Interacted with business users to understand the requirements and to come up with the POC.
• Provided resolution for high priority cases without impacting the SLA's.
• Worked on change requests and Enhancements as required.
• Good working experience in SSO and on Communities.
• Developed and configured various Custom Reports and Report folders as per user criteria.
• Created Sharing rules, Validation rules and Approval process and other out of the box features.
• Implemented work flow rule out bound messages to sync data with the Open text and Swift systems.
• Designed Custom formulae fields, Work flow field updates, field dependencies and email generation as per the application requirements.
• Created Page layouts, Picklists and Record types as per the business requirements.
• Created user required queues and Groups as required by the project needs.
• Defined Master-Detail, Lookup and Junction objects to establish the relationship between the objects.
• Customized Page Layouts as per the custom objects depending upon user roles and groups.
• Developed Visual force pages based on the business requirements.
• Developed Apex classes, Controllers and Triggers to apply the business logic and to perform the database events.
• Participated in Code walk through and suggested best practices to be implemented where ever required.

Environment: Salesforce.com platform, Apex, Web services API, Visual Force Pages, Controllers, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Windows XP, Sales Cloud

Confidential, Chevy Chase, MD

Salesforce Developer

Responsibilities:

• Participated in all the phases of SDLC, performed analysis, design, solutions and development of user functional requirements and prepared technical design document.
• Written complex SOQL, SOSL queries in the Apex Controllers, Triggers and Batch classes.
• Designed and developed Apex Classes, Utility framework classes, Apex Triggers and Visualforce pages, Components.
• Worked on salesforce1 custom mobile app development for displaying customer s account summary. • App Exchange ("APEX ") and development skills; leveragingWaveAnalytics- utilizing PIGQL/JSON/XMD editing.
• Developed documentation materials for heavily customized instance ofSalesforcewith Lightning Experience UI, Community Solution Cloud andWaveAnalytics.
• ProvidedSalesforce.com w/WaveAnalyticsarchitecture and administration including advanced configuration such as creating and managing custom objects, fields, formulas, validation rules, triggers, custom workflow, and approval processes. Working on all aspects ofSalesforce.com andWaveAnalyticsarchitecture and custom configuration and technical/functional capabilities, including changes and potential system implications. Project management methodology Agile.
• Used components PageBlock, PageBlockTable, PageMessages, ActionRegion, OutputPanel, CommandButton, ActionSupport and ActionFunction in the Visualforce page.
• Enhanced UI using CSS, HTML, Visualforce components and used JavaScript, jQuery for front-end validation and control page level sections based on the user input.
• Designed and performed rollout from Salesforce classic to Lightning, developed Lightning components using Aura framework, Lightning App builder and Lightning Design System for styling.
• As a part of the CommunityTechnical Support team I worked with customers to troubleshoot issues with various Ring products. The ability to console and make upset customers happy while working as a team in sometimes difficult situations was critical to delivering an enjoyable experience to customers.
• Developed Apex Restful web service classes for Java, Workday applications to access various SObjects customized data.
• Has the ability to demonstrate the value add of Salesforce Communities above and beyond traditional customer, self-service, partner or indirect sales, and employee portals.
• Provided cloud-based customer relationship management with Salesforce for optimization in coordination of the workforce development program and other community oriented events. ReleaseManagement: Setting up the staging area with permission and security. Staging the results (network share, pre-release/release/UAT/QA). Developing Install Shield and scripts for products using Install Shield professional and MSI. Configuring the IIS and setting up the websites, virtual directories and Application pools. Deploy released package on IIS. FTP packages to customer site. Updating and maintain Bill of Material (BOM)
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• Written apex test methods for unit testing and code coverage of apex classes, triggers and web services and achieved 90% code coverage org wide.
• Configured Cases object for varies business users which includes Email-to-Case, Assignment Rules, Escalation Rules with email alerts, Auto-Response rules and Support Process.
• Performed administration tasks: creating Users, Roles, Profiles, Permission Sets, Sharing Rules, Certificate and Key Management.
• Configured Connected App for OAuth based Authentication of Salesforce for external applications.
• Created Email communication templates which are used in Email Alerts in Workflow and Approval process.
• Created Workflow Rules, Approval Process, Process Flows and related actions Tasks, Email Alerts, Field updates and Outbound messages to automate the business process.
• Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Involved in Data Mapping and Data Migration from varies database to Salesforce Objects and fields using Informatica On-Demand.
• Deployed the changes from Sandbox to Production using Change Sets, Ant Migration tool/Script, and Eclipse Force.com IDE tools.
• Worked on troubleshooting production issues and fixed the issues within the time frame and moved to production.

Environment: Saleforce.com CRM, Lightning, Apex Classes, Visualforce Pages, Custom Component, Custom Objects, Tabs, Page Layouts, Web Services, WSDL, SOAP, REST, Communities, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in, Apex Data Loader, Informatica, Git, Cast Iron.

Confidential, Charlotte, MD

Salesforce Developer

Responsibilities:

• Responsible for Requirement gathering, coding, testing and documentation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user Requirement, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using aura framework.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created solutions to meet business needs mostly within Salesforce.com Service Cloud, Sales Cloud
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Automate processes and develop programs for departments within the company using Visual Studio, SQL, and Apex.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Configure Salesforce and Marketing cloud integration user along with configuration in Salesforce worked in marketing cloud (Exact Target) quoting team to implement Apttus.
• Developed the view pages using HTML, JavaScript for client-side development and validations.
• Worked on Apex SOAP API, Apex Rest API and Bulk API, building classes for synchronous/asynchronous integrations.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed triggers to support business process and Custom Buttons.
• Worked in Agile environment, as of solving the issues within deadlines.

Environment: Salesforce, Lightning, Apex, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL, Sandbox, Sales Cloud, Service Cloud, Marketing Cloud, Triggers, Eclipse IDE Plug-in, Microsoft Excel.

Confidential, Battle Creek, MI

Salesforce Developer

Responsibilities:

• Involved in requirements gathering, developed the GUI, and wrote business logic code for server side and client-side implementation.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards and also Process knowledge of Sales and Service Clouds
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of Salesforce.com.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Implemented Chatter, Chatter desktop developed public and private groups.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to- Lead and Auto-Response rules.
• Implemented connections, data management, and creating journeys using Journey Builder and syncing data between Salesforce CRM and Marketing Cloud.
• Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Modified existing profiles, roles, Object permissions and field permissions.
• Created new Record Types, page layouts, Validation rules for several objects.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages and implemented Salesforce Chatter functionality for one to many business users.
• Wrote Triggers and workflows, Customizing Error Pages for sites.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Sales Cloud, Service Cloud, Marketing Cloud, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows

Confidential

Jr. Salesforce Developer

Responsibilities:

• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages.
• Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement.
• Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in