SUMMARY

• Experienced and accomplished professional seeking to leverage his extensive background in implementation projects to deliver world - class IT and Business projects.
• Results-oriented, highly motivated, Consultant wif a proven record of delivering technology and business projects in a fast-paced environment wif exceptional results.
• Expertly skilled at hands-on problem-solving and strategic thinking, wif an acute attention to detail.
• Effectively manages project teams throughout teh entire project lifecycle, drives accountability in all levels of teh organization and resolves conflict by collaboratively building consensus.

TECHNICAL SKILLS

Platforms: Windows, IOS, Mac, iOS

Cloud Software: Oracle, Citrix Salesforce

Basic Knowledge of Programming Languages: Visual Basic, HTML, SQL, R (statistics program)

Technical Tools: MS Project, MS Visio, SharePoint, SAP, Oracle Knowledge Management, InQuira, IBM WebSphere, Liferay Portal, Jenkins, LiquiBase, SharePoint, Subversion, HP Quality Center, Apache Tom Cat Server, FTP, HP WebSphere MQ (Queue Manager), Jira ticket system, Toad, Benthic, SQL Plus, SQL Developer, Dataloader, Conga, DreamFactory, Okta. Excel Connector, HubSpot

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Manager

Responsibilities:

• Involved in Salesforce.com application setup activities and customize teh objects to match teh functional needs of teh project.
• Solution out teh requirements based on teh Salesforce functionality.
• Implemented HubSpot for Inbound Marketing.
• Manage a team of 3 analysts and delegate tasks accordingly.
• Run CRPs.
• Solution teh design based on client needs and map out teh design based on Salesforce functionality.
• Configure SSO and TLS.
• Taking ownership of teh project from requirements gathering to go live.
• Do data migration using data loader.
• Set up new organization, set up new users, set up new security profiles, field level security, set up org wide defaults and Role Hierarchy.
• Create workflows and define related tasks, time triggered tasks, email alerts, field updates to logic.
• Develop custom reports, metrics and dashboards as per given request.
• Create approval process based on client requirements.
• Create new custom objects, assigned fields, designed page layouts, custom tabs, components and custom reports.
• Set up accounts in Sandbox and Production fresh environment.
• Configure teh requirements for teh clients using teh agile methodology.
• Demo teh requirements to teh client and provide testing during phases.
• Move teh sandbox to teh production environment.

Confidential

Salesforce Consultant

Responsibilities:

• Involved in Salesforce.com application setup activities and customize teh objects to match teh functional needs of teh project.
• Provided user documentation and training to teh end user.
• Implemented Hubspot
• Talked to teh cross-functional teams and show them teh new functionality of teh product and teh advantages and issues dat clients face on daily basis.
• Managed multiple projects and teh hours to deliver on time and accurately as planned.
• Took ownership of teh project from project kick off to go live.
• Data migration using data loader.
• Set up new organization, set up new users, set up new security profiles and field level security, set up org wide defaults.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked wif picklists, dependent picklists, lookup, junction objects, master detail relationships, and validation and formula fields to teh custom objects.
• Worked wif dream factory to pull out data dictionary.
• Used Conga to print teh PDF outputs and built out custom queries.
• Created workflows and define related tasks, time triggered tasks, email alerts, field updates to logic.
• Developed custom reports, metrics and dashboards as per given request.
• Created approval process based on client’s requirements.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components and custom reports.
• Set up visibility securities like roles, profiles, field level security.
• Set up accounts in Sandbox and Production fresh environment.
• Involved in teh requirements gathering.
• Collaborated wif Sales team in teh project kick off meeting to go over teh statement of work and to confirm everything was included as necessary.
• Configured teh requirements for teh clients using teh agile methodology.
• Demoed teh requirements to teh client and provide testing during phases.
• Moved teh sandbox to teh production environment.
• Involved in Salesforce.com application setup activities and customize teh objects to match teh functional needs of teh project.
• Data migration using data loader.
• Created custom objects and created relationships.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked wif picklists, dependent picklists, lookup, junction objects, master detail relationships, and validation and formula fields to teh custom objects.
• Worked wif dream factory to pull out data dictionary.
• Used Conga to print teh PDF outputs and build out custom queries.
• Created workflows and define related tasks, time triggered tasks, email alerts, field updates to logic.
• Developed custom reports and dashboards as per given request.
• Designed custom HTML email templates and change company logos.
• Involved in Salesforce.com application setup activities and customize teh objects to match teh functional needs of teh project.
• Data migration using data loader.
• Set up Dubai as teh pilot to drive teh configuration.
• Configured teh Business Resiliency and Essential Business Activities configuration.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked wif picklists, dependent picklists, lookup, junction objects, master detail relationships, and validation and formula fields to teh custom objects.

Confidential

Technical Architect Consultant

Responsibilities:

• Performed daily deployments using technologies: Subversion for code repo, Jenkins to build and deploy teh code, Artifactory to save teh artifacts (war files) and SQL to update and insert database records and apply DBCRs, Sqlplus to load data to schemas.
• Led teh Onshore and Offshore Tech Arch team of 8 and do daily calls to discuss open defects wif Dev. team and daily progress.
• Responded to and close issues identified during Builds. Work wif development team.
• Created and maintain documentation describing build and deployment procedures.
• Identified and report on inconsistencies of development team not following documents procedures.
• Identified improvements for standards, processes and tools.
• Managed daily operational activities.
• Enablement tool Admin.
• Used HP Queue Manager to manage teh queues and Liferay Portal to host teh applications.
• Managed own tasks to consistent on-time high-quality completion, and providing timely escalation when deadlines cannot be met
• Ran weekly status reports wif teh whole team wif teh manager.
• Implemented and sold work for teh idea of running deployments on Liquibase wif teh approval of teh management. Running scripts and properties files through Liquibase dat keeps tracks of teh database scripts and changes teh values automatically through Artifactory through one file.
• Reviewed and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements.
• Managed team of 5 Tech Arch and did weekly DMCR (defects) meetings wif teh build team.
• Reviewed and integrate teh technical architecture requirements.
• Responsible for packaging, building and executing builds scripts and data modeling tasks as needed to support enhancement team.
• Managed and worked wif WebSphere to deploy teh apps. Used UNIX and Oracle to build teh apps and to insert and delete records into teh database.
• Assisted wif submissions of NCRBs (Network Connectivity Review Board Request) to teh client. Filled out forms to submit it to teh client to open up teh interface ports for building and testing. Followed up on teh status if they were implemented and telnet to confirm if teh ports are opened up.
• Provided input into final decisions regarding hardware, network products, system software and security.
• Worked after hours to support GBS enhancement team wif build requests and assisted wif nightly status reports.
• Implemented SharePoint through teh whole global support project by replacing Jive for project communication and file sharing and access.
• Ran and configured teh Salesforce cloud implementation to meet teh business process design and business requirements.
• Ran teh CRP Design & Build sessions, and teh Test and Deployment phases.
• Performed Data Migration using V look-ups and Data Loader.
• Set up new profiles and new users.
• Created and set up Salesforce Profiles Security and visibility.
• Ran CRPs (Customer Remote Pilot) sessions and discuss teh issues and suggested alternatives.
• Involved in Salesforce.com application setup activities and customize teh objects to match teh functional needs of teh project.
• Implemented HubSpot

Confidential

Business & System Integration Sr. Analyst

Responsibilities:

• Became a subject matter expert on Oracle Knowledge Management tool and customized it from teh start according to teh customer’s needs.
• Managed a team of 7 people including offshore team in India.
• Held daily scrum calls to discuss open defects and daily progress.
• Ran CRPs (client remote pilot) for teh client and discuss teh defects and wat has to be fixed for teh sprints.
• Researched Insurance related articles and created multiple insurance channels.
• Created Use Cases and translate them to multiple languages, create usernames and passwords relating to teh insurance industry.
• Focused on configuration and replace E-Gain software wif Oracle KM.
• Worked wif multiple technologies such as InQuira, Oracle KM.
• Created user flow process for teh use cases so customer can have a reliable and clear understanding of teh product.
• Developed and configured teh tool very user friendly so representatives and customers ‘can find teh information easily wif key words and other modifications.
• Created a tutorial video for teh product so customers and agents can watch it if they had any difficulties navigating teh Oracle KM tool.
• Worked on Unified Communication project where we have to reduce teh call time each agent will spend wif teh customer.
• Developed keywords using media website which will give us robust examples when looked for a specific keyword.
• Created storyboards and proofread papers.
• Did research on teh Insurance use cases by using teh online KM tool and social media websites.

Confidential, Chicago, IL

Web Developer Intern

Responsibilities:

• Purchased company domains. Achieved goals by increasing revenue through improved search ability.
• Bought domain names on Go Daddy and connected teh domain names to teh main website.
• Used creative ways such as secure shell and FTP to upload teh documents on teh server to make things easier for teh programmer and audience.
• Created a new detail oriented website and numerous web pages; posted real estate listings. Substantially increased traffic.
• Programmed in Java and HTML using word press.

Confidential, Skokie, IL

IT Specialist Volunteer

Responsibilities:

• Responsible for updating systems wif latest software.
• Used ticketing system Jira to monitor tickets and resolve issues
• Updated teh software on all teh computers after school.
• Helped users to set up their school accounts and passwords.
• Set up teh equipment for teh meetings and installed it.
• Planned and coordinated teh installation, testing, operation, troubleshooting and maintenance of hardware, software and desktop systems.
• Provided technical support and assistance wif software and systems for teh students and faculty if any issued occurred.