SUMMARY

• Over 8+ years of experience as a Certified Administrator and Developer in Sales Cloud, Service Cloud and Client/Server Architecture.
• Over 5 years of experience in the Salesforce.com CRM space that includes Administration, Configuration, Implementation, Development and Support experience.
• Experience in complete Software Development Life Cycle (SDLC) (Requirement Analysis, Design, Development, Testing and Implementation).
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, approvals, Visual force Pages, Apex Controller Classes.
• Experience in customization of the Sales force app using Lightning resources.
• Good understanding with Client/Server architecture, Service Cloud, Sales Cloud, Object - Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Extensive experience and understanding in designing custom objects, custom fields, Picklists, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs and reports, Report folders, report extractions to various formats, design of Visual force Pages, Analytic Snapshots, Dashboards, and Email generation according to application requirements.
• Played a significant role across departments in the Continuous Improvement Process in all Salesforce.com projects.
• Created and maintained the documentation for Design, Migration and Integration.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system.
• Experience working and developing Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Salesforce AppExchange and JAVA and C#.
• Solid experience with Force.com IDE,Salesforce.com,Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Good experience in Integrating Salesforce.com with other internal/external applications usingSOAPandRESTbased web services.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc to achieve complex business functionalities.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Expertise in Object Oriented Programming involving Coding, Bug detection and Development of web based applications using Java technologies: HTML, CSS, XML, JavaScript, and Java EE.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Extensive experience working with configuration management tools such as Jenkins, Git, Apache Subversion (SVN).
• Strong working experience in the Enhancement, Implementation, Support and Testing of Sales force and mainframe Applications.
• Energetic and self-motivated team player. Proven ability to work in both independent and team environments.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Quick learner and ability to grasp new technologies.

TECHNICAL SKILLS

SalesforceTechnologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Salesforce connect,Chatter, Email Templates.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)

Programming Languages: Apex, Java, C, JavaScript, Python.

Web Technologies: HTML, XML, XHTML, CSS.

Databases: MSSQL Server 2000/2005/2008/2012 , PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 , Linux.

PROFESSIONAL EXPERIENCE

Confidential, Foster City, CA

Salesforce Admin/Developer

Responsibilities:

• Gathered business process requirements and utilize Sales force functionality to automate and achieve those objectives.
• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com, objects, reports, apex code) to meet business requirements.
• Defined scope of support in production phase.
• Developed and maintained Dynamic Visualforce Dashboards to improve consultant team’s effectiveness.
• Created web-site prototype, Email templates using HTML and CSS for internal marketing team necessary for their in-house campaigns.
• Developing a Lightning App with Lightning Design System.
• Customized the Organization profiles, creation of custom objects, custom fields and formula fields and created page-layouts for different profiles by defining record-types.
• Worked on differentIntegrationissues and worked on developing Visualforce Pages and Controller classes.
• Created Users, Roles, Public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Integrated Salesforce with Oracle Financials usingSalesforce Connect.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Develop / code custom solutions on Force.com platform to support core business needs using Apex and Visual force pages.
• Involved in building of the Customer Portal in the organization.
• Created Apex triggers for business processes that could not be achieved with Workflow rules & Approval Processes.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.
• Agile process while not compromising with Standards and Quality of work by providing quick turn around time for any production issues.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Gathered necessary information needed to complete quarterly Competitive Market Analysis.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Apex Language, visual force (Pages, Component & Controllers),Pages, Data Loader, Lightning, HTML, CSS,Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP,Salesforce Connect.

Confidential, Chicago

Salesforce Admin/Developer

Responsibilities:

• Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Performed administration tasks as needed, managing custom fields, data cleanup and integration.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Quest Salesforce.com instance.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Developed Queues for the specific leads based on the lead assignment rules.
• Created approval process for the partner and deal registration users.
• Support internal team with Campaign setup and web-to-lead form creation and be the technical point-of-contact for any problems.
• Implemented the logic to find the existing matches for the account, contact and opportunity.
• Design responsive email templates and helped to setup email templates on marketing automation tool (Eloqua) and prepare reports based on analytics.
• Wrote various queries in generating reports using combination of custom objects and standard objects.
• Worked on moving data from external legacy system into Salesforce application using Informatica cloud, Apex Data loader& CSV files.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Create and trouble-shoot Apex HTTP Web-Services (RESTful Services) API code that post job details to various job-boards on hourly basis. Setup Remote Site which is used for calling an external site using Apex callouts and follow governor limits.
• Worked on Unit testing, for the customizations and developments done during the project.
• Documented Test Cases and Test Scenarios.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Participated in creating user manual and technical support manual.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, visual force, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, Lightning, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, Custom Objects,Custom Tabs,Security Controls,Git,Security Controls.

Confidential, Irving,TX

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created user Roles and Profiles, security controls and shared settings.
• Loaded data into Salesforce using Demand Tools from legacy systems.
• Created Custom Visual force components and attributes.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies and Assignment rules.
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Developed Formulas, Validation rules to maintain the quality of the data.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created Partner Portal and configured as per the requirements of the sales process.
• Also Responsible to create Sandbox from the given Production.
• Identify and document bugs and feature requests in the products; determine workarounds for the software defects; work closely with software engineers and customers to implement effective solutions along business-appropriate timelines.
• Create and trouble-shoot Apex HTTP Web-Services (RESTful Services) API code that post job details to various job-boards on hourly basis. Setup Remote Site which is used for calling an external site using Apex callouts and follow governor limits.
• Created Apex triggers for business processes that could not be achieved with Visual Workflows, Workflow rules & Approval Processes.
• Developed Apex Classes & Controllers to implement the business logic as per the requirements.
• Created Dashboards using customized Dashboard components.
• Performed ETL process using Copy Storm for business analysis.
• Design and documentation of REST APIs for collection and retrieval of high volume.
• Implementation support services at various SDLC stages like custom development and production support.

Environment: Programming (Classes and Triggers), Visual Force (Pages, Components and Controllers), Workflow and Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex Data Loader, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in

Confidential

Salesforce Admin/Developer

Responsibilities:

• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Designed interface using Visualforce page and their supportive Controller Classes.
• Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Developed real time mashup to display Quotes, Opportunities, leads and Interactions from WM within Salesforce.com using Visualforce, Apex Controller Classes, Web Services proxy classes.
• Developed a unified view of all accounting data within Salesforce.com eliminating several hundred hours spent by Account Executives and inside sales reps in performing risk analysis on account holdings.
• Used SAML 2.0 for configure single sign-on in order to authenticate users in Salesforce.com from external environments.
• Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.
• Developed an analytic snapshot based daily dashboard that provide a 360 degree view of customers
• Responsible for all managed package deployments and change management on the engagement.
• Assisted in the merger of data between the applications for initial synchronization mapping and conversion every Salesforce.com account to business objects.
• Developed training material for end users.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visualforce Pages, XML and Triggers.

Confidential

.Net Developer

Responsibilities:

• Involved in requirement analysis and application designing sessions with business analysts and team members to outline the proposed IT solution.
• Worked intensely on the user interface using ASP.NET.
• Used .Net framework2.0, and Object Oriented Methodologies for application development.
• Involved in designing and developing the GUI for the user interface with various controls (Component Art Grid View, Data List, Textbox, Calendar, List Controls, Dropdown, Validation Controls etc).
• Develop Business logic layer by implementing Object Oriented Programming languages (OOPS) CONCEPTS abstraction, encapsulation, inheritance, polymorphism in C#.
• Used ADO.NET for the database access using SQL Server Data Adapters.
• Created the database and have written stored procedures using SQL SERVER 2008.
• Used ASP.NET web form controls such as Grid View, List View, etc. for displaying data.
• Used ADO.Net to perform the Create, Retrieve, Update, Delete operations on the database.
• Participated in database modeling and development using SQL Server, Stored Procedures, Packages and Functions.
• Created Deployment projects for .NET applications using Microsoft's MSI packages.
• Performed unit testing on some modules.
• Used the Debugging and Tracing features of Visual Studio. Net. extensively.
• Documented the code for some of the modules.
• Provided technical support.
• Involved in documenting the user manual.
• Handled many production issues and enhanced the User interface as per the requirements.

Environment: .NET Framework 2.0, ASP.NET,ADO.NET, C#, SQL SERVER 2008,Web Services, JavaScript, HTML, CSS, AJAX.