SUMMARY

• Over 10+ years' hands on experience in the IT Industry that includes 4 Years as Sr. Salesforce Developer, Salesforce Developer/Admin and Business Analyst, in Telecom, Healthcare, Finance, Insurance, Non - Profit Org, Software Consulting, IT Services and Technology domains.
• Contributed effectively in all phases of the System Development Life Cycle with emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development and Testing.
• Goal oriented and aims to achieve the highest levels of customer and team satisfaction and maintains excellent professional relationship with customers and colleagues.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Strong SFDC knowledge and experience in salesforce.com configuration of service cloud, sales cloud with an emphasis on service cloud solutions.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Experience working with Salesforce.com sandbox, Service Max field service and production environments.
• Worked on Service max for customer service and Management
• Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com.
• Created many custom objects and custom fields in Lightning experience.
• Used Cast Iron WebSphere in Integration and migration.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visualforce pages, Web Service etc to achieve complex business functionalities.
• Working experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Extensive experience using Salesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Involved in Integration using REST and JASON.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Strong experience in Salesforce.com and Force.com platform as Administrator and developer
• Experience in building reports and dashboards, customizing them as per user requirements
• Extensive experience in salesforce.com setup, configuration, and customization, Administration, Data Migration and Integration tools like Apex Data Loader
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules and Role based Page Layouts and Record Types, Approvals, Assignment Rules

TECHNICAL SKILLS

• Saleforce.com platform
• Visualforce (Pages
• Component & Controllers)
• Apex Language
• Data Loader
• HTML
• Workflow & Approvals
• Reports
• Custom Objects
• Custom Tabs
• Sandbox data loading
• Eclipse IDE Plug-in
• Windows
• Sales Cloud
• Service Cloud.

PROFESSIONAL EXPERIENCE

Sr. Salesforce Developer/Admin

Confidential - Boston, MA

Responsibilities:

• Interacted with Business Team on day-to-day basis to translate the business requirement into functional requirements
• Created business rules to ensure the data integrity of the data alignment
• Created automatic field updates via workflows and triggers to satisfy internal compliance requirement of stamping certain data on a call during submission
• Created Visual Force Pages to override the standard functionality of New and Edit buttons
• Data load from Siebel to Salesforce.com as a part of the weekly run and ad-hoc
• Created profiles and implemented Object and field level security to hide critical information on the user profiles
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Designed, developed and deployed Apex Classes, Controller Classes, VF Pages and Apex Triggers for various functional needs in the application
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Automated weekly rep call reports of submitted, saved and planned calls
• Created Department dashboards to provide Department Head's an overview of the reps monthly performance
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.

Environment: Force.com platform, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Eclipse IDE Plug-in.

Salesforce Developer

Confidential - Charlotte, NC

Responsibilities:

• Collaborated with sales team and business analysts to analyze business, technical needs and design solutions by customizing standard objects of SalesForce.com (SFDC); developed project templates as per SDLC methodology
• Assisted stakeholders during UAT and QA team in thorough regression testing and analysis of the applications
• Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud; designed, developed, planned, tested and integrated Salesforce Cloud Services; configured Chatter usage to generate dashboard reports
• Developed Apex program and Apex triggers for various functional needs and worked with dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch
• Supported the data migration and data export activities through various business centers using Apex Data Loader, Apex Data Export, Force.com Excel Connector and Import Wizard.
• Employed Data Loader to migrate data from Oracle to Salesforce database and configured in Oracle application to Salesforce platform; migrated leads, accounts and contacts to Sales Cloud using third party tools
• Designed and created visual force web pages for functional needs in Salesforce to override functionality of buttons
• Integrated web services by making WSDL files to extract data from external systems to display in salesforce.com
• Established SOAP API with the aid of a two-way communication between Salesforce and other applications. Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot
• Designed and deployed custom tabs and objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions
• Created workflow rules and defined related tasks, email alerts and field updates
• Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types to enforce data quality setup marketing campaigns and assignment rules
• Implemented search, filtering and tagging features on page layouts for sales to locate relevant marketing content and documents in SalesForce.com CRM content; ensured effective ways to leverage Saleforce.com CRM features
• Customized dashboards, workflows, alerts and custom validations using OOTB (Out-Of-Box) feature
• Used Sandbox for testing and migrated the code to the deployment instance after testing
• Created summary reports, matrix reports, pie charts and dashboards and setup report folders to authenticate users based on profiles permissions; created objects screen that compares databases and schema changes
• Performed periodic data cleaning and administered custom objects, workflow and campaign management
• Involved in project documentation review cycles and followed-up for reviews to see them through to completion

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, OOTB, Documentation, Data Loader, App Exchange, WSDL, Reports, AppExchange, Data Tools

Salesforce Developer /Administrator

Confidential - Bloomington, IL

Responsibilities:

• Worked on creating lead forms, custom tabs, managing work flow and assigning tasks based on the user requirements.
• Experienced on working with apex on force.com and creating triggers and Apex classes and work flow rules in Approval process
• Used standard controllers, custom controllers and extension controllers.
• Created lead foams, campaigns to lead foams, assigning task and managing work flows.
• Developed triggers and apex classes using apex test classes with minimum code coverage.
• Responsible for dealing with user issues like resetting or modifying the data and for creating the validation rules for email and other custom fields.
• Implemented user profiles and security setting.
• Worked on data migration using data loader from excel sheets.
• Responsible for querying sales force tables using SOQL and SOSL.
• Designed various HTML Email templates for Auto-Response to customers.
• Supported the data migration activities for migration of data from various business sources with the support fsalesforce.com.
• Implemented different levels of security to hide the important information from the users.
• Worked on Encryption of custom fields with the help of master encryption key to encrypt the data.
• Developed project in agile environment and played role of Scrum Master.
• Worked onSalesforce.com Application to Setup activities and customized the apps to match the functional needs f the organization.

Environment: Salesforce.com CRM, Apex, Visualforce, IBM Cast Iron, Sales, Service cloud, Communities, Workflows, Approval Process, Sandbox, Data loader, JavaScript, JQuery, Angular JS, CSS, HTML, XML, AJAX, Force.com plug-in for Eclipse IDE, Windows.

Salesforce Admin/Developer

Confidential - Phoenix, AZ

Responsibilities:

• Support daily operations of user systems including maintaining users, profiles, Roles, security.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Creation or customization of custom or standard objects which include Leads, Accounts, Contacts, Opportunities, Products and Cases.
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Developed and deployed workflows for opportunities and products management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom Dashboards for manager's homepage and gave access to dashboard for authorized people for individual divisions.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Supported end users with solutions and issues they face with any functionality.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in Windows 7.

SalesForce.com Admin

Confidential - Deerfield, IL

Responsibilities:

• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Creating Custom Objects and defining master-detail relationship between objects.
• Used Data Loader to bulk insert, import or update into the object.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement Business logic.
• Implemented validation rules, assignment rules and formula fields in custom objects
• Created Custom Objects, Custom Fields, Tabs and maintained field level security as per the business requirement.
• Worked on Static Resources, Page Layouts, Remote Site Settings, Case Management and Email Services.
• Worked on SOAP API and REST API to make Web Service Calls.
• Worked on Outbound messaging and error directory creation log.
• Worked on Google Geolocations Web Service Calls.
• Used Google maps API to display the distance between two points and display Google route map to destination.
• Used Force.com Web Service API to make Web Service Calls and implemented with regards to governor limit.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Used sandbox for testing and migrated code to production.
• Used Change Sets to validate and deploy config components to testing instance and production.
• Used JSON in developing apex code.

Environment: Apex Language, Java Script, Visual Force, Eclipse IDE, SVN, Data Loader, HTML, JSON, S-Controls, Email Services.

Salesforce Developer/Administrator

Confidential - Los Angeles, CA

Responsibilities:

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Experience with migration of data from Excel to SFDC through Apex Data Loader.
• Used Salesforce Automation like Approval process and Workflow rules.
• Developed and deployed Salesforce.com reports and dashboards.
• Created and maintained user roles, security and profiles.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visualforce pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on service cloud module such as web-to-case, Escalation rules, and Assignment rules.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Worked on complex data migration projects using Data Loader tool.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Salesforce.com Developer

Confidential - Harrisburg, PA

Responsibilities:

• Worked with business users, analysts for requirements understanding, analyzing and preparing technical document for the functional requirements.
• Worked with various salesforce.com CRM standard objects Lead, Account, Contact, Opportunity, Campaign, Cases and Solutions and created custom Objects and established relationships using Lookup, Master-Detail and created Junction objects.
• Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Wrote SOQL, SOSL, Aggregate queries required for the application in Apex classes, Triggers and Batch class.
• Written Apex REST web service classes for inbound calls to salesforce from external applications.
• Developed apex HTTP callout and generated Apex classes using WSDL2Apex (generated stubs) to invoke external application from salesforce to retrieve data and render in salesforceUI.
• Developed apex batch, schedule class to process large volume of data and generated processed data to an excel file and store in the document object.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.
• Strong experience in implementing MVC patterns in salesforce.com customizations.
• Used Eclipse, Force.com, Developer console IDE's for development of Apex classes, Visualforce pages, Triggers and changing meta-data using eclipse.
• Performed administrative tasks like configuring Profiles, Permission Sets, Roles, Users, sharing rules, Record Types, Public groups and Queues for the organization and setting up Field-level, Object-level security rules for each profile, Created Roll-up summary fields, complex Validation rules based on record types, Profiles and Formula Fields for the application.
• Worked on configuration and customization of Sales cloud by enabling Account Teams, Lead Process, Opportunity Sales process and Support process.
• Customized and configured Web-to-Lead and provided HTML web page the application users to configure in the application.
• Worked on Case management and implemented Email-to-Case, Web-to-Case and configured email agent in the organization network, written Auto-response, Escalation and Assignment rules.
• Configured Service console and enabled for service users in the organizations.
• Integrated salesforce.com with Facets application using Cast Iron for loading Products and Product Insured data on daily basis.
• Used Data loader, Informatica for migration of data from Siebel to salesforce, prepared data dictionary, Object & Field mapping document to map source and target systems.
• Configured salesforce outlook settings to integrate salesforce outlook connector with Outlook for creating Contacts, Tasks and Cases.
• Written Apex Test classes to meet Unit testing before migrating from Sandbox to Production environment.
• Used the various sandbox's like DEV, ST, UAT for development, testing by QA and business users.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.
• Configured SAML based SSO (Single Sign-On) in salesforce by created domain for the organization and interacted with PingFederate Identity Provider.
• Worked on various AppExchange products like Conga Composer App, DocuSign to generate and Send Quotes and Agreements to End User.
• Good understanding of Governor Limits, Best practices and implemented in Apex classes, triggers and visualforce pages.

Environment: Salesforce.com CRM, Apex, Visualforce, IBM Cast Iron, Web Services, REST, Sales, Service cloud, Communities, Workflows, Approval Process, Sandbox, Data loader, JavaScript, JQuery, CSS, HTML, XML, AJAX, Force.com plug-in for Eclipse IDE, Windows XP.

Salesforce Developer

Confidential - Quincy, MA

Responsibilities:

• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Generated Various Communication Templates.
• Highly proficient with Sales Cloud Service Cloud Service Max web service Force.com Community Portal Chatter Knowledge One and App-exchange on Salesforce.
• Designed Implemented and deployed the Service Cloud with various custom-built Page Layouts Custom Tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plugin using Eclipse.
• Experienced in writing case escalation rules for automated Lead Routing.
• Implemented Field Level Security for sensitive data holder fields.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Generated follow-up Campaigns.
• Spring Security framework configured in project to implement authentication and authorization mechanism.
• Utilization of the force.com IDE for testing and migrating the code for the deployment
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex Scheduler.
• Involved in handling bulk data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes.
• Worked on trigger development (recursive triggers).
• Managing Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows rules, process builders and Approval Processes for automated alerts, field updates, and Email generation leading to effective communication with customers and partner portals.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Used java script remoting to call apex methods from java script to reduce Visualforce view state.
• Used Salesforce Chatter to provide real-time notifications of changes in Accounts, Leads, and Opportunities to help sales and service teams to be more efficient.

Environment: Saleforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Sales Cloud and Service Cloud.

JAVA Developer

Confidential

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Designed application with UML (Unified Modeling Language).
• Developed application based on SDLC (Software Development Life Cycle).
• Developed complete Web tier of the application with struts framework.
• Developed Session Facade with Stateless Session bean.
• Actively involved in configuring the Application Server and deployed all the modules like Web modules and Business modules.
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed the Front-End JSP and HTML.
• Developed JSP's and Servlets to interact with Data Base.
• Extensively used JavaScript for client side validations.
• Used XML parsers to parse and fetch information from XML templates.
• Performed Unit Testing of all Modules.