SUMMARY

• 7+ years of experience in Salesforce.com CRM Platform and Apex Technologies this involves hands - on design and development using SalesForce.com Platform.
• Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC Unit testing and Batch Apex for complex data processing.
• Extensively worked in the area of Case management, Entitlement (sla), Escalation Rule, Auto response Rule, TAT Management functionality to help agents solve customer issues thus improving overall productivity.
• Extensively worked on customizing various SFDC standard objects like Leads, Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards.
• Experience across various SFDC implementations covering Sales cloud, Service cloud, Chatter and App Exchange applications.
• Experience in CRM business process like Forecasting, Territory management, Campaign Management, Lead Management, Account Management and Case Management.
• Experience with Salesforce customization, Security Access, Creating Profiles, Roles, Sharing rules, Users, Page layouts and email services.
• Experience in sales cloud development, integrations, and customizations of the applications as per the client requirements.
• Experience working with Force.com IDE and Salesforce.com Sandbox environments.
• Having hands on experience in Lightning Interface, Aura Framework.
• Experience in Community cloud, connected customers and employees to navigate between the platforms.
• Experience in Wave Analytics, created commercial Reports and Dashboards, Lens, Apps Dataset in SFDC Wave Analytics.
• Expert in Oracle Big Machines CPQ and Apttus CLM.
• Good experience with SQL, HTML, XML, CSS and JavaScript.
• Strong Knowledge in Salesforce.com Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in SFDC development using Apex, Classes, Triggers, Batch Class, Schedule class, Test Methods, Visualforce page, Visualforce Components and Controllers Force.com IDE, SOQL, SOSL, WSDL, REST, SOAP
• Worked on Static Resource to upload content in Visualforce pages.
• Experience in working with Eclipse IDE with Force.com plug-in environment for writing business logic in Apex Programming Language and Visualforce.
• Integrated Salesforce.com applications with external systems using Web Services and Apex Web Services classes and XSL.
• Expertise in querying Salesforce database using SOQL & SOSL queries with Force.com explorer.
• Integration of Salesforce.com with Siebel, Java, using Web Services API, Metadata API, SOAP & REST.
• Experience in customization, configuration, Apex, Visual Force and integration tools like Apex Data Loader, Jitterbit, Dataloader.IO, workbench and Informatica cloud converter.
• Worked on changing sets, Force.com IDE and ANT tool for deploying changes from instance to another.
• Worked on Apex development to create objects, triggers & AJAX toolkit, standard & custom controllers/extensions.
• Implement web services in application for different user’s data access using Force.com Web services API.
• Worked with Model View Controller (MVC) design pattern and implemented in Salesforce customization using Apex controller classes and Visualforce pages.
• Experience in zPaper Mobile and zPaper Fax.
• Experience in integrating Salesforce with ERP applications like SAP using Informatica on Demand
• Worked on SQL queries, Experience in writing SQL and PL/SQL programming.

TECHNICAL SKILLS

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL

Operating Systems: Windows XP, Windows Vista, Windows 7, UNIX

Languages: C, C++, JAVA, J2EE, Apex, C, SQL, HTML

IDE: Eclipse, Net Beans, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential, NY

Sr. Salesforce Developer

Responsibilities:

• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various App Exchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Complete bulk imports of data using Apex Data Loader.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Done with integrations using connectors such as Sale force, HL7, SAP, Database, HTTP, FTP and File Connectors.
• Worked on data migration of objects like Account, contact, lead, attachments and custom objects from source SFDC to Target SFDC, used data loader and file exporter tools.
• Integrated SFDC with applications like AS400, Oracle, FTP, BOX.Com, Mule soft, AWS.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
• Developed complex reports and dashboards using HTML, PDF, Apex, and mail merge.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.

Environment: Salesforce CRM, Force.com, Apex Language, Visualforce, Custom Component, Aura, SLDS, Lightning Component, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects &Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in

Confidential, CA

Salesforce Developer

Responsibilities:

• Participated in requirements grooming sessions with business users, developers and created technical design documents with coding standards and pseudo code.
• Worked on Eclipse IDE with Force.com Plugin for development and customizing components.
• Developed Apex classes and Apex Triggers for implementing customizations requested by business users.
• Developed custom visual force pages and associated Apex extension controllers and standard page layouts based on record type.
• Created Test classes for Unit Testing to check custom business functionality implemented.
• Worked on SOQL and SOSL for querying required data sets from different custom objects and performed DML operations with consideration of Governor Limits.
• Wrote Apex web services to for inbound calls to salesforce and developed Apex callouts to consume data from external services by consuming Partner WSDL.
• Implemented Email-to- Case, Case Escalation rules, Case Assignment rules for service request automation.
• Worked with Data Loader for data migration and performed Insert, Update, Import and Export operations.
• Developed various Custom Reports, Report Types, Dashboards and Analytic snapshot for different line of business on Standard and Custom objects.
• Built package.xml and deployed components to sandbox and production instances using Force.com ant migration tool, Workbench and Change Sets.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Worked as administrator to maintain Application Level Security and involved in discussions to implement System Level Security and configured Single Sign-on.
• Performed out of Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Pick lists, Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Participated in solving day to day production issues and training sessions provided by Team.
• Used Git as code repository for day to day code modifications.
• Worked on Rally for Agile planning and reporting.

Environment: Salesforce Classic, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects, Ape, Visualforce Pages, Sandbox, Workbench, Tooling API, Rally, Sublime Text, Mavens Mate, Plugin

Confidential, Boise ID

Salesforce Developer

Responsibilities:

• Worked on various salesforce.com objects like Accounts, Contacts, Leads, Contracts Opportunities in the Sales Cloud.
• Oversee and manage the implementation of the CRM application using salesforce.com methodologies.
• Manage security, users, roles, profiles, groups, sharing rules and other setup options in multiple instances of Salesforce.com
• Designed Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of the application.
• Designed, developed and deployed Visual force pages and Apex Classes, Extensions and Controller Classes for various functional needs in the application.
• Developed Apex Classes & Triggers for different operations like insert, update, delete for different objects in the system.
• Defined Permissions set for different users according to business needs who need special permissions to view data.
• Created Test classes for all the apex Triggers and as well as the Visual force pages.
• Working closely with the business and technology team members, prioritize the requests to ensure the highest opportunities are implemented
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Test and QA of enhancements/changes to SFDC (salesforce.com) deployment using Salesforce.com sandbox.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Sublime Text

Confidential

Software Developer

Responsibilities:

• Responsible for designing and developing a web based application on Spring MVC architecture standards.
• Used Spring Model View Controller architecture.
• Used JSPs in front-end, Used XSL/XSLT for transforming common XML format into internal XML format.
• Involved in various phases of SDLC of Customer Search module.
• Designed and developed the Web-based User Interfaces, JavaScript, AJAX, JSTL, HTML and CSS.
• Debugged the code using Java debugger and Eclipse and used exception, condition and other break points.
• Wrote UI/Business validations for the owned use cases perform unit testing and integration testing of owned use cases.
• Used SVN for version control.
• Involved in the meetings to gather the business requirements. Provided inputs, and documented the requirements.

Environment: J2EE, Spring MVC, Java Script, AJAX, JSTL, HTML, CSS, Eclipse IDE

Confidential

Salesforce Developer

Responsibilities:

• Worked on various salesforce.com standard, Custom objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards and also responsible for the customizing the same as per the business requirements.
• Customized fields, page layouts, record types, searching, list views, queues, reports, and dashboards to drive business decisions.
• Created several workflows/validation rules/assignment rules on Leads/Accounts/Cases as per the Business requirements.
• Set up Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead and Auto-Response rules.
• Integrated Salesforce Marketing Cloud with web analytics tools like Web trends, Google Analytics etc.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization.
• Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Public groups, Queues, Case Teams, Sharing Settings Deployment using Change Sets.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows and created CPQ process using Apttus CPQ and CLM App Exchange tool in Quote.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from CSV files.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute Dynamic SOQL, SOSL and DML queries.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Created dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Performed analysis, troubleshooting, data testing and environmental refreshes as needed.
• Used Change Sets and ANT for deployment.

Environment: Saleforce.com platform(Classic), Apex, Apttus CLM, Visualforce, Salesforce.com Data Loader, Workflows, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in