SUMMARY

• 7+ years of professional experience as a Software Developer which includes 5+ years of experience on Salesforce CRM platform as developer & administratorand 3+ years of experience in Java/J2EE technologies.
• Proficient in all phases of Software Development Life Cycle (SDLC) like analysis, requirement gathering, design, development and testing.
• Thorough understanding of all SDLC models like RAD, Waterfall, Agile, RUP, FDD etc.
• Expertise wif salesforce.com administrative activities: Creating Profiles, Roles, Users, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email notifications and Templates, Outbound Messaging, Tasks, Events and Actions, Creating Flows, Process Builders, Workflows, Approval Process, Reports and Dashboards.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Implemented Security and Sharing Rules at Object, Field, and Record Level for different users at various levels.
• Implemented various fields such as Pick list, Dependent Pick list, Multi-Pick list & Custom Formula Fields, Lookups, Junction Objects, and Master-Detail Relationships.
• In-depth experience in CRM business processes like Campaign Management, Lead Management, Contact management, Order Management and Case Management.
• Good development experience wif Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers, Controller Extensions), Testing Methods.
• Proficiency in installing App Exchange applications.
• Prepared Unit Test Cases using apex test classes and to fulfill teh 75% of test cases for teh development in Salesforce.Experienced in handling Production releases.
• Implemented Configuration, Customization and Development wif Salesforce.com on Sales Cloud and Service Cloud.Worked on Exact target/Marketing Cloud.
• Hands on project experience in developing Lightening Applications and Components. Developed salesforce Lightening applications using Lightening components, controllers, and events and used custom CSS in teh components.
• Experience developing Custom UI wif AJAX functionality using Visual force pages, Visual force Tags, Attributes. Proficiency in installing App Exchange Applications.
• Wide exposure to Test Management tools such as Jira, Rally, and Test Director.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Experience in writing SOQL, SOSL queries.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Expertise in system integrations wif ETL tools, Boom, Informatica On-Demand, Cast Iron and bulk data load process automation.
• Experienced in Web technologies like HTML5, CSS3, JavaScript, JQuery, AJAX and Java technologies like JDK, J2EE, JSP and Servlets. Good command in database development using SQL/PL-SQL in MYSQL, Oracle and SQL Server.

TECHNICAL SKILLS

Salesforce.com Technologies: Salesforce CRM, Apex, Triggers, SOQL, SOSL, Web Services, Workflow & Approvals, profiles & permission sets, sharing rules, OWD, Validation rules, Apex data loader, App Exchange, Escalation rules, Sales cloud, Marketing cloud, Service cloud, Pardot, Email Template, formula, Apex Test Methods, Visual Force Pages, Visual Force Components, S-controls, Sandbox, Email Templates, Roles & Role Hierarchies, Profiles, Dashboards, Reports, Force.com IDE, Salesforce Lightning, Communication cloud, Steelbrick, Case feed, Omni channels, entitlement Management, Contact centre Module, Jenkins.

Salesforce Tools: Workbench, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Platform (Sandbox and Production), Salesforce API (SOAP and REST).

Web Technologies: CSS, XML, HTML, JavaScript, AJAX, UI Concept Modeling/Wire framing, Toad.

Methodologies: Agile, Waterfall Model, TDD

Operating Systems: Windows, Unix

Languages: C,C++, JavaScript, Oracle(SQL, PL/SQL), Java

Databases: MySQL, Oracle 11g/10i/9i, SQL Server 2008/2012, ETL.

Documenting Tools: MS Word, MS Excel, MS Power Point, MS Project, MS Visio

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Lead Salesforce Developer

Responsibilities:

• Worked closely wif sales team and business analysts and performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of SalesForce.com (SFDC)
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Implemented Agile Methodologies, me.e. Test-Driven Development (TDD) wif continuous builds and controlling iterative and incremental projects.
• Highly involved in customizing teh Salesforce functionalities like custom buttons, custom/standard objects, tabs, and validation rules, workflow rules.
• Designed various HTML Email templates for Auto-Response to customers. Implemented profiles, audit trail setup, and field level security.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Used Jira to synchronize between Salesforce automatically created Salesforce cases from Jira.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated teh components before deployment to ensure a smooth process.
• Implemented Apex Scheduler and triggers to invoke Apex Classes at regular intervals and to trigger them at some events.
• Developed a CRM marketing automation strategy and executed a lifecycle marketing to increase retention using email and other strategies.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud and Sales Cloud.
• Prepared custom objects and reports using sales force Lightening Experience.
• Wif teh Lightening Experience system, created pixel-perfect designs and applications for a very professional user experience.
• Worked in creating lightening components using teh UI in Enterprise, Performance, Developer editions or sandbox. Customized teh objects, Tabs using teh salesforce Lightening Experience as per teh requirement.
• Worked on customization of visual force to have Lightening Experience for desktop and mobile applications. Created insightful dashboards, including underlying reports, to be primarily viewed in Salesforce Classic & Lightening Experience as well.
• Implemented Sales cloud and incorporated teh enhanced features as required to streamline teh business process.
• Customized teh interface wif Visual force pages and various visual force components and controls.
• Administered and optimized Salesforce and Pardot accounts by implementing creative, maintaining clean data.
• Responsible for all teh activities related to (migration)configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of teh data.
• Designed Visualforce pages wif XML, HTML along wif custom controllers and controller extensions.
• Created ETL test data for all ETL mapping rules to test teh functionality of teh Informatica mappings
• Designing UI screens and file transition process flow.

Environment: Salesforce.com, Salesforce API, Force.com, Apex classes & triggers, Pardot, Visual Force (Pages, Components & Controllers), Data Loader, Lightening, JavaScript, HTML, Developer Console, Custom/ Standard Objects, Tabs, Record Types, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, GitHub, ETL.

Confidential, Westerville, OH

Salesforce Admin/Developer

Responsibilities:

• Performed teh roles of Salesforce.com Administrator / Implementer in teh organization.
• Implemented dashboards of Wave Analytics for business customers.
• Involved in articulating Wave design and implementation best practices.
• Integrated Salesforce data and external data into Wave Analyticsto enable users to explore and visualize teh data wif explorer and designer.
• Collaborated wif different business colleagues to assemble and record teh prerequisites. Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed teh detail analysis of functional and technical requirements, designed & deployed teh custom objects. Created Many to Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Development work is done using AGILE methodology wif strict budget and time lines.
• Worked wif standard Salesforce.com objects like Accounts, Contacts, Opportunity, Campaigns, Reports, and Dashboards.
• Enabled Chatter for teh Organization and to effectively communicate wif teh users in teh Organization. Organized Email Templates and Mail Merge Templates and was committed in doing teh mail merge for various standard and custom objects.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Build applications using teh Eclipse IDE. Loaded teh JQuery JS file as a Static Resource in Salesforce
• Developed Apex Classes, Apex Triggers and Controller Classes for various functional needs in teh application.
• Integration of Sales cloud wif external information systems using SOAP API web services.
• Used @Http Get and @Http Post annotations for creation of restful Web service AP.
• Used GitHub, Jenkins for code migration from Personal Sandbox to Dev and used ANT tool to migrate from Dev to QA.
• Integrated wif external system using Web Services Callouts for cleansing teh Address and save teh data in teh pages of salesforce.com and SOAP and REST based Web Services for extracting teh data from external systems to display in teh pages of salesforce.com.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ. Experience in Quote-to Cash tool, APTTUS CPQ and integration wif DocuSign.
• Worked wif Bootstrap to design teh size of teh Visualforce pages
• Extracted teh Salesforce CRM information into BI Data Warehouse using Force.com API/Informatica to provide integration wif oracle financial information to perform advanced reporting and analysis.
• Deployed Salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.

Environment: Salesforce.com, Salesforce API (SOAP, REST), Wave Analytics, Apex Language, Triggers, SOQL, Visual Force, Change Set, CPQ, Service cloud, Sales cloud, Data Loader, Custom Objects, Workflows & Approvals, Email Services, Custom Tabs, HTML, CSS, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE plug-in, Sharing Rules.

Confidential, Herndon, VA

Salesforce Consultant

Responsibilities:

• Performed teh roles of Salesforce.com Developer and Admin in teh organization. Interacted wif different business teams to gather teh requirements and to document teh requirements.
• Experienced in deploying teh CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Proficient in dealing wif teh functionalities related to teh Service Cloud, Sales Cloud and Marketing Cloud.
• Developed Apex Classes, Visual Force pages, Triggers (wif HTML, XML) to meet business requirements. Creating HTML Email Templates, Visualforce Templates.
• Implemented app-exchange applications.
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from external systems to display in teh pages of salesforce.com
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Used field level security along wif page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers, and Visualforce pages to develop custom business logic.
• Integrated Salesforce CRM and teh legacy system using Cast Iron Integration Systems.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Experienced in Unit Testing, for teh customizations and developments done during teh project.

Environment: Eclipse IDE, Salesforce.com, Service Cloud, Sales Cloud, Marketing Cloud Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web services API.

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Provided technical support for over 1600 users of Salesforce and Marketing Cloud CRM tools.
• Designed, Implemented and deployed teh Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to teh needs of teh application.
• Worked wif Conga Mail Merge application from AppExchange.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked on Sales cloud and Service cloud communities sharing Business Process extend them across offices and departments, and outward to customers and partners.
• Created process flows utilizing teh software development life cycle and agile development methodology.
• Customized teh entire Salesforce.com applications to incorporate teh business requirements which involved creating Web Forms using S Controls functionality and processing teh data in SFDC wif teh extensive usage of Web services API.
• Developed Apex Classes, Visual Force pages, Triggers (wif HTML, XML) to meet business requirements. Creating HTML Email Templates, Visualforce Templates. Implemented app-exchange applications
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from external systems to display in teh pages of salesforce.com
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Involved wif Salesforce.com Premier Support and handled teh support cases wif teh halp salesforce.com support.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce Objects.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Used series of Ant Scripts to commit and pull files from GitHub.
• Developed Case Escalation rule to escalate teh case depending on SLA.

Environment: Force.com Platform, Salesforce Enterprise Edition, sales cloud Salesforce.com Custom/Standard Objects, Tabs, Page layouts, Approvals, Reports, Workflows, SOSL/SOQL queries, Eclipse, Force.com Eclipse Plug-in, Salesforce.com Sandbox, HTML, CSS, Java Script, Data Loader, Web Services, WSDL, AJAX, Email Services, Sandbox data loading.

Confidential, Columbus, OH

Java Developer

Responsibilities:

• Gathered/analyzed functional requirements for teh new phase in design.
• Worked on building high performance core java multi-threaded modules utilizing (thread pools, thread locals, re-entrant locks wait/notify, latches, deadlocks etc.).
• Developed front user interface modules using JSP, JSF and Servlets.
• Developed Use-case diagrams, class diagrams according to teh UML standards.
• Developed both client and server-side functionality using Struts and J2EE technologies.
• Developed Action classes to delegate teh request to teh business models and Action Form
• Developed web application using JSF framework that uses Model View Controller (MVC) architecture wif JSP as teh view in teh front end.
• Worked on WSDL's files in SOAP web services.
• Involved in writing complex queries using PL/SQL to extract data from database and to delete teh data and to reload teh data on Oracle database.
• Developed functional test cases for Integration and Functional testing, regression testing using JUnit, and user acceptance testing.
• Created XML files to provide Context and Hibernate Mapping for database persistence.
• Used ANT as deployment tool to handle platform specific properties such as file separators and automating complicated repetitive tasks.
• Developed various scripts for Creation and deployment of teh code package using WebLogic.
• Implemented teh SQL queries for database interaction.
• Worked as support in production for various production issues.

Environment: J2EE, Struts, JSP, AJAX, JDBC, Oracle, Web Logic, JavaScript, Java Beans, EJB, HTML, UML, JUnit, ANT, JSF, Tiles Framework, Validation framework and Design Patterns, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in Analysis, Design and Development of distinct phases of teh Process Flow module.
• Prepared technical design documents including sequence diagrams, flow charts, class diagram etc.
• Developed and implemented GUI functionality for Process Flow module using JSP, Struts, JavaScript, CSS, Struts, Action Forms and Struts Action Servlets.
• Redesigned teh web applications by replacing teh Custom MVC framework wif teh Spring MVC module.
• Used JSP Standard Tag Libraries (JSTL) to implement teh logic inside teh JSPs.
• Extensively used Validation framework for client and business logic validations.
• Developed various test cases and performance unit testing using JUnit.
• Used ASP.Net MCV, Html, CSS to design teh presentation layer of teh website
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Used JQuery and JSON for designing teh front end and Java Portlets as it enhances portability and customization.
• Did Packaging and Deployment of builds through ANT script.
• Involved in Oracle 11g database development by creating DB2 Database for fetching different records for teh details provided by teh user.
• Developed Logical data model, Physical data model and Entity Relationship Diagrams. Apache Tomcat server administration. Built teh Application based on Rational Unified Process (RUP).

Environment: Java 1.7, Linux, Servlets, JSP, JSTL, JDBC, JavaScript, JDK, AJAX, Java Script, Hibernate, JBoss, ANT, HTML, XML, CSS, Oracle 11g, Java Portlets, Struts2, JUnit, Eclipse, SOAP, WSDL, Web Services, SQL, PL/SQL, JMS, Eclipse, Windows XP