PERFORMANCE PROFILE:

Senior Manager with 16+ years of IT experience, driving business performance, organizational efficiency, and continuous business process improvement in IT program management, business intelligence and analytics leadership, IT strategy, and business/systems architecture. Expertise in developing and implementing strategies in the areas of BI/analytics, systems integration, business process management, capacity/performance planning, release management, change management, and transformational initiatives. Demonstrated ability to identify opportunities, evaluate business processes, resolve technical/operational issues, and recommend business improvements through assessment and analysis to achieve strategic initiatives, organizational goals, and company profitability.

TECHNICAL SKILLS:

Excel, Power Point, Project, Visio, SQL, DB2, Oracle 11g, OBIEE, BI Publisher, Oracle DRM, Business Objects, ODM, SQL Server, IBM WebSphere, SFDC, Linux, Shell Scripting, HP ALM

PROFESSIONAL EXPERIENCE:

Confidential

Consultant

Responsibilities:

• Provided backfill to drive test planning and execution for a large billing transformation program.
• Worked effectively with client resources to gather daily status and test metrics for executive reporting.
• Collaborated with the performance testing team to assist in the mapping of demos and initiatives to impacted systems.

Confidential

Analytics Assessment Lead

Responsibilities:

• Led data design for channel incentives planning assessment and incorporated data design into existing marketing data lake.
• Identified as - is and to-be states, process improvements, KPIs, and roadmap to produce a channel partner dashboard that increased visibility into partner spend and optimization.

Confidential

Business Architect

Responsibilities:

• Gathered requirements for an order backlog and shipments dashboard.
• Led kick-off with Sales Operations leaders and held requirements gathering workshops with Regional & Technical Leads.
• Worked with stakeholders to identify KPIs that provided insights into end of quarter revenue recognition opportunities and backlog/shipment performance.
• Rationalized backlog definitions for subsidiaries to create a common backlog definition.

Confidential

Analytics & Modeling Lead

Responsibilities:

• Contributed to the team demonstrating Confidential ’s ability to deploy rapid insights and produce actionable outcomes.
• Generated business and operational insight use cases for channel partner incentives, sales rebates, and claims data.
• Collected, consolidated, and rationalized data to produce insights around claims with high fallout rates.

Confidential

Data Architect

Responsibilities:

• Led BI performance testing efforts for an Oracle BI Apps implementation that resulted in reducing run times from ~20 hours to under 1 hour, meeting SLA/cut-over time window.
• Managed effort to upgrade database environments and setup disaster recovery environments for a PeopleSoft upgrade.

Confidential

Technical Documentation & BI Application Architect

Responsibilities:

• Supported documentation for a data lake solution and created read-out for strategy to include interim/final state solution.
• Rationalized role of the existing EDW and data lake in as part of a BI self-service strategy.

Confidential

Project Manager

Responsibilities:

• Executed PMO activities for a healthcare exchange vendor migration; such as weekly executive status reporting and operational readiness tracking across multiple regions and work streams.
• Led efforts to develop a test strategy/plan, coordinate testing setup, track execution, and provide weekly executive status updates for multiple Optum DRG grouper upgrades.
• Provided post-implementation PMO services for an ICD-10 implementation.
• Responsibilities included tracking Self-Funded and PPO/POS operational metrics, updating dashboards, providing bi-weekly updates, developing a post-implementation read-out, and gathering lessons learned.

Confidential

Finance & Reporting Manager

Responsibilities:

• Managed the development and performance testing approach for a series of reports delivered as part of the Governor’s budget with a Hyperion planning solution.
• Worked with development, application, database, and vendor teams to ensure performance expectations were met.
• Provided improvement recommendations for change management, version control, and production support.

Confidential

Business Architect

Responsibilities:

• Worked with the onsite team to create the solution architecture for operational reports utilizing the Salesforce Wave (Analytics Cloud) platform and contributed to the generation of the proposal, SOW, and staffing model.
• Participated in the training of Salesforce Wave platform and integration.

Confidential

Territory Management Manager

Responsibilities:

• Managed the delivery of development and support efforts for an Enterprise Territory Management system.
• Key responsibilities included coordinating activities with on/off shore team, tracking service delivery metrics, reporting status, staffing capacity, facilitating meetings, change requests, and managing key calendar dates for project execution.
• Worked with stakeholders across IT Management, Operations, Business, and Support to resolve issues and deploy changes.
• Verified profitability through staffing models and monthly reports.
• Key components of systems included Oracle Data Relationship Management (DRM), IBM ODM rules management system, and web services integration with subscribing systems (SFDC and EBS).
• Built skills of team members across functional and technical components that include DRM/ODM applications, database, Linux, web services, and territory management methodology.
• Enterprise Sales Territory Management, Enterprise Architecture, Solution Architecture, Process Automation, Operations Management, SDLC Management, Customer Hierarchy Management, MDM

Confidential

Performance Testing & Application Configuration Lead

Responsibilities:

• Created performance approach to identify key goals, components to be tested, and execution strategy.
• Developed work plan for performance testing activities, including planning, design, and execution.
• Worked with multiple stakeholders, including Confidential, I-Many, and functional teams to ensure performance requirements were met for system components, including database, application, interfaces, migration, and reports.
• Configuration responsibilities included identifying scope and approach for integration of reference data, UI components, and configuration components between Confidential and Confidential legacy systems.
• Defined design and documentation process, developed work plan, coordinated reviews, and tracked/reported progress.

Confidential

ERP Technical Lead & Architect

Responsibilities:

• Responsible for working with client to ensure all technical components were implemented successfully. Provided knowledge transfer to client and Confidential staff, task junior Confidential staff, and collaborated with the client to resolve technical issues. Performed technical lead responsibilities such as evaluating progress, determining level of effort, evaluating risk, considering feasibility of project deadlines, and determining technical staffing needs.
• Managed and implemented all technical components, which included configuration management, database administration and support, hardware sizing, performance testing and tuning, server administration, web server security (SSL), report administration/security and development, batch job scripting and scheduling, nightly cycle processing, back-up and recovery, ETL and data warehousing, and patching.
• Hardware and software components for ERP system included IBM p570 servers, AIX 5.3 OS, IBM Websphere 6.1 Application Sever using Web Services, J2EE platform, Oracle 10g database, COBOL payroll system, ETL process that utilizes Pervasive Data Integrator, Business Objects XI R2 reporting solution, and Adobe forms.