PROFESSIONAL SUMMARY:

• 8+ years of experience in the field of Information Technology with 5+ years of experience in Salesforce.com CRM Platform, Apex technologies, Sales Cloud, Service Cloud, Marketing cloud.
• Experience in Business, Healthcare, and IT/Software Domains.
• Experience in working with Eclipse IDE with Force.com Plug - in and Mavens Mate environment for writing Business logic in Apex Programming Language.
• Extensive experience in both SFDC Administrative and Development.
• Expertise in building lightning components using aura framework, creating Visualforce pages.
• Experience on communities and classic tolightningmigration.
• Experience usingsalesforceLightning UI, lightning app builder, Lightning component framework, Lightning process builder.
• Working knowledge on ETL tools like Informatica Power center, SSIS and Reporting tools like OBIEE.
• Excellent Working knowledge on web 3.0 technologies like JavaScript, jQuery, Angular JS, HTML5 and CSS 3.0.
• Used GIT Hub to merge the configurational code changes properly, and make sure that necessary Sandboxes are not out of sync, prior to deployment.
• Experience in the Product data management for controlling and tracking the records.
• Experience with Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget.
• Proficient in data migration and integration using tools like Informatica on Demand, Data Loader, MuleSoft and Force.com migration Tool.
• Experience in designing skills with E-R Diagram and UML Diagrams.
• Working experience on tools like fisheye for reviewing the code, sensei for sprint retrospection and planning poker for estimating the story points.
• Created team specific agile process flow inJIRAto move tasks from one activity to another.
• Experience in using JIRAfor issue tracking issues
• Extensive experience in developing enterprise applications using Java technologies such as JSP, Servlets, Spring MVC, XML, JDBC and CSS.
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com.
• Great involvement in creating salesforce Lightning Apps, Components, Controllers and Events.
• Altered existing Visualforce to adjust to salesforce new Lightning UI encounter.
• Knowledge & experience working in teams implementing Agile Methodologies.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.

TECHNICAL SKILLS

Programming Languages: Java, APEX, HTML, SOAP DHTML/JavaScript, XML and XSL/XSLT

Salesforce.com Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers), Apttus CPQ

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Custom Metadata Types, Dynamic Visualforce pages, Force.com Platform (Sandbox, and Production).

Web Technologies/Tools: HTML, XHTML, DHTML, XML, XSLT, CSS, AJAX, JSON, Web services

Scripting Languages: JavaScript, ANT, UNIX shell scripts, and AJAX.

Databases: MySQL, Oracle 9i, MS SQL Server 2000/7.0/6.5, MS Access 7.0

Version Control Tools: VSS, CVS, GIT, Jive

Protocols: HTTP, HTTPS, FTP, TCP/IP, SOAP, REST

WORK EXPERIENCE:

Confidential, Lexington, KY

Salesforce Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document, Implemented Agile Methodologies in developing SDLC.
• Created a framework using Apex flex queues to track a user process of granting login credentials to DASH (Customer portal).
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visualforce page by using new Lightning out feature by event-driven programming.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Experience Lightning Component Framework Components and extensions that allow you to build reusable components, customize the Salesforce1 Mobile App, and build standalone apps.
• Aura open source technology that powers Lightning Components and Aura namespace contains all the basic building blocks for defining components and applications.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Enhanced Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Used App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers& Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Working with administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts &Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• According to the business user’s requirement, creating Reports and Dashboards.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: SalesForce.com CRM Application Platform, Salesforce lightning, Sales cloud, Service Cloud, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc.

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Maintain Communication between multiple divisions within WKH ( Confidential Health) and Responsible for streamlining system configurations for all WKH divisions
• Specify and design solutions across business areas or systems.
• Analyzes Salesforce configuration and make recommendations on best practices and process improvements.
• Work with Demand Tools for data loads, exports, marketing list bounces and monthly audits.
• Create and maintain all development code in SFDC including APEX, Visual Force, JAVA, CCS, and HTML.
• Evaluate and undertake impact analyses on major design options and assess associated risks.
• Ensure that the system design balances functional, service quality, security, and systems management requirements.
• Capture project scope and achieve agreement on deliverables and completion dates in partnership with various stakeholders.
• Design and Maintain Integration with desk.com, HubSpot and NetSuite, JIRA, LinkPoint360.
• Implemented JIT (Just in Time Provisioning) for the entire application as Single Sign-on Module.
• Implemented the Job Close Functionality through various validations, callouts and dataexchange process through local services.
• Integrated EDS (Expert Diagnostic System), QSOL, SRT, INSITE, BMS, SIEBEL (Warranty Information),WWSPS, Connected Diagnostics and Many more to CSS (Cummins Service System) using REST andSOAP web services.
• Designed and developed Validation Rules to maintain data quantity and data consistency.
• Supported in onboarding new locations through Account Creations, Role mapping and groupaccess across the world (Australia, Mexico, Spain, France & Canada).
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Generated the quotation word document from Salesforce.com and using the feature of CPQ product.
• Implemented Quote-to-Cash solution usingAPTTUSCPQ. Good understanding of theApttus CPQ.
• Customizing the Apttus product Configurator and quote application according to business needs
• Worked onApttusAdvanced Workflow approvals,Apttusorder management, created agreement wizards, validation rules and contract templates
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Used CSS, HTML tags, media queries, calling a static resource on to the Visualforce page andmany more for a grandeur application.
• Implemented Notes functionality, where in a user can edit and create his notes but can't edit thether user notes, inside a custom defined popup.
• Worked on Translation workbench to translate and show the application in the selected language(Spanish, French, Portuguese and many more)
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Implemented the bold functionality, which is like that of Gmail Inbox, where in the job turns boldwhen it is newly created and turns off if when it is clicked, to differentiate the jobs that are Newand Old.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Managed user accounts and security - including new user account creation, profile and roleManagement, sharing rules, and security controls.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Used either Change sets or ANT for deploying the metadata from one instance in to various Salesforce instances.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com
• Proactively discover the underlying business goals and needs.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.

Environment: Salesforce.com platform, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• I was involved in setting up the webinars through the MARKETO application which we have integrated with salesforce to introduce our products to the customers.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes Extension Classes to support Visual Force pages’ development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, Email alerts, filed updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Designed and deployed validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Designed, and developed the Custom objects, validation rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Integrated external financial systems for synching data in Salesforce.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and formula fields to the custom objects.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created Visual force mail templates and automated Email Process to send installation instructions to new and existing customers.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Agile,Salesforce.com platform, Apex Language, S-Objects, SOQL, SOSL, Visual Force Pages, Data Loader, Custom Settings, CSS, Web Services API, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Involved in identifying, planning new Salesforce.com features and functions new screens, workflow, force.com objects, and reports in response to business needs.
• Worked with Data loader for loading the attachments into salesforce.com.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Used SOSL/SOQL to extract data from the platform database.
• Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Created sliders, custom buttons, and auto-grow text areas and imported HTML editor into Visual Force pages.
• Involved in working with CSS and Java Scripting while designing the Visual Force Pages.
• Created and used Email templates in HTML and Visual force.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments.
• Used the sandbox for testing and performed User acceptance testing.

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Dashboards, Email Services, Custom-Objects, Custom Tabs, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform Sandbox and production, Force.com IDE.

Confidential

Salesforce Developer

Responsibilities:

• Engaged with the sales team and business analysts to gather business and user requirements.
• Provide solution design to implement the requested functionality in salesforce.
• Configure salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approval steps.
• Created Many - to-Many relationships and created Junction objects to implement Roll-up Summary fields to
• aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Developed and deployed workflows, Reports, Approval processes using salesforce.com platform.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created and used Email templates in HTML, Custom and Visual Force format.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Created email templates and inbound emails using Visual Force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports anddashboards.
• Developed Apex Classes, Controller and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Used Change Sets to deploy code from sandbox to sandbox and production environment.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implementbusiness logic.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in therganization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.comchecking for the correctness of the data.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

JAVA Developer

Responsibilities:

• Involved in analysis, design and development of e-bill payment system as well as account transfer system and developed specifications that include Use Cases, Class Diagrams, and Sequence Diagrams.
• Involved in designing the user interfaces using JSP.
• Developed UI with JavaScript for more interactive web pages.
• Developed the application using Struts Framework that leverages classical Model View Controller (MVC) architecture.
• Designing many JSP pages using JSP/Strut Tags, JSTL and Strut Tiles.
• Implemented persistence layer using Hibernate that use the POJOs to represent the persistence database tuples. These POJOs are serialized Java Classes that would not have the business processes.
• Implemented the application using the concrete principles laid down by several design patterns such as MVC, Service Locator, and Singleton.
• Used Web Services (XML, SOAP, UDDI, and WSDL).
• Used Java Messaging Services (JMS).
• Deployed the applications on IBM Web Sphere Application Server.
• Used CVS for version control across common source code used by developers.
• Used Ant Scripts in the context of plug-in development in the build.xml, created from a plugin.xml file for assembling a deployable version of your plug-in.
• Using log4j for generating the log files for all the applications I worked on.
• Involved in Unit & Integration Testing for different Modules in the application.

Environment: Java1.4, JSP2.0, Struts1.3, EJB2.0, JMS, JNDI, Oracle9i/10g, HTML, XML, ANT Script, WSAD5.1, SOAP, JUnit, WebSphere 5.1, SVN, Hibernate, LOG4J, CVS.