SUMMARY

• Total 7+ years of experience in theSalesforce.com CRM Platform both as Administrator andDeveloper.
• Proficient in Implementation of salesforce in Force.com.
• Hands on experience in modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience inintegrationofSalesforce.com with external applications by using web services SOAP and RESTAPI.
• Hands on experience in upgrading some Apps fromSalesforceClassic to Lightning.
• Experience in design and implement Salesforce enhancement solutions to support various departments such as sales, customer service, collections, etc.
• Experience in working with Force.com IDE &Eclipse IDE in design and development of Custom Application for Complex business processes in both Sales, Service, and marketing module.
• Experience in implementation of Salesforce CRM for different organizations including Sales Cloud, Service Cloud, Customer portal, Partner portal, Contract Management, and Chatter.
• Hands on experience on apttus CPQ and Steel brick CPQ.
• Expertise in solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Analyzed, designed and configured the end - to-end Apttus Quote to Cash (CPQ)process that covered the entire sales lifecycle - from product and service configuration, to pricing, quote creation, contract negotiation and execution, all the way through to invoicing, billing, orders, revenue recognition and renewals.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Experience on working with Custom Objects, Custom fields, Pick-list, Page Layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, Custom Reports, Report Folders, Dashboards.
• Experience in SFDC development using Apex Language, Apex Trigger, Apex Classes, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers, Visual Force, Force.com IDE, Dashboards and Reports.
• Expertise in designing and implementing EnterpriseSingle-Sign-On SSO,Identity and Access Management solutions includingFederated SSO using SAML.
• Good knowledge ofcreating policy domains, realms, policies and rules, configuring access to User directories, setting up response attributes and cookie variables, defining authentication schemes in aSSOEnvironment.
• Experience in Workbench to fetch data using SOQL queries.
• Excellent experience working withsalesforce.com sandbox, production environments, and Force.com Plug-in environment using Eclipse IDE.
• Expertise in Apex to implement the complex business logic with in Governor Limits.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, entity relationships and Email generation according to application requirements.
• Experienced in Web technologies like HTML, CSS, and Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Apex Language, Apex Classes/Controllers, Test Classes, Apex, Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Apttus CPQ.

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

PROGRAMMING LANGUAGES: Java, Apex, C, C++

WEB TECHNOLOGIES: HTML, CSS, AJAX, XML, JavaScript, Visual Force

OPERATING SYSTEMS: MS Windows, Linux

DATABASES: MS SQL Server, DB2

METHODOLOGIES: Agile, Scrum, SDLC, RUP.

OTHER TOOLS: Toad, Informatics, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus

PROFESSIONAL EXPERIENCE

Confidential, Atlanta GA

Sr. Salesforce Developer/Admin

Responsibilities:

• Worked closely with inside, outside sales teams and business analysts to perform detailed analysis and technical requirements and to design the solution by customizing various standard objects of SFDC.
• Performeddeveloperandadminrole for this project and working with functional team of business analysts (BA's) and QA testers.
• Involved in requirements gathering with the business users and preparing the requirement document.
• Created custom apps, custom objects and tabs, page layouts, workflow rules, approval process and validation rules.
• Defined lookup and master detail relationships on objects and created junction objects to establish connectivity on objects.
• Worked with varioussalesforceobjects like Accounts, Contacts, and Leads, Cases, Reports and Dashboards.
• Designed and developed several apex controllers, triggers, Visualforce pages, apex classes for various functional needs in the application.
• DevelopedLightening apps usingLightningComponents and made them compatible with salesforce1 mobile app.
• Configured single sign on mechanism for salesforce instance in Transaction Systems.
• Using this, customer have the ability to login to the company portal and easily navigate to salesforce instance without providing any salesforce credentials.
• Designed and configured PARDOT integration withSalesforcefor Supply team with lightning.
• Implemented Salesforce Marketing Cloud / PARDOT in Email Studio, Web Studio, CSS, HTML, JS, and AMPSCRIPT.
• Designed and configured salesforce Marketing Cloud / Exact Target in Email Studio, Web Studio, CSS, HTML, JS, and AMPSCRIPT.
• ConfiguredSalesforce.com to meet business requirements including fields, page layouts, workflows, approvals, and validation rules.
• Created custom buttons using Visual Force.
• Performed collaborating with chatter.
• Created Visualforce Email templates and automated Email process to send installation instructions to new and existing customers.
• Implemented the requirements onsalesforceplatform and force.com IDE plugin using Eclipse.
• Involved in creation of SOQL and SOSL queries.
• Developed Visualforce controller extensions & custom controllers, standard controllers.
• Automated case creation on replying to the email thread (email to case).
• Experience to develop rich user interface and better interaction of pages.
• Worked with data loader for loading the attachments intosalesforce.com, related to objects like account, contact, opportunities and activities.
• Used data loader for insert, update and bulk import or export of data from salesforcom.com objects.
• Created and deployed several custom reports by use of force.com platform.

Environment: Saleforce.com platform, Apex, Visualforce, Lightening, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, SAP HANA studio, Case Management, Demand Tools, SSO authentication.

Confidential, Memphis TN

Sr. Salesforce Developer/Admin

Responsibilities:

• Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked on customer portals and communities' administration.
• Gathered business requirements by communicating with user team and created Custom Dashboards for community managers and gave accessibility to dashboards for authorized people.
• Created Lightning Components, added CSS and Design Parameters which improves performance.
• Created Visualforce pages for custom login and configuration of communities.
• ConfiguredSalesforce.com to meet business requirements including fields, page layouts, workflows, approvals, and validation rules.
• Worked on ApttusCPQconfiguration for quote/cash proposal.
• Implemented constant rules, conditions and price matrix and integration(bundles-standards-options).
• Created pricing constraint rules and configuration of the price book and custom coding of the web services into the pricing system for new models from internal systems etc.
• Maintained custom solution usingCPQplatform for 'Order' process.
• Implemented Contract life cycle management by configuring the agreements, templates, query templates, agreement output formats, agreement protection, agreement rules, configuring wizard, approval management and x-author for templates and contracts.
• Designed and Configured Bundles, Configuration Attributes, Product Rules, Price Rules, Summary Variables, Discount Schedules and Approval Process Management.
• Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Designed and configured PARDOT integration withSalesforcefor Supply team with lightning.
• PerformedSalesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups, and Queues.
• UsedSalesforceConnect to access product information stored on an external system and Utilized Lightning Connect to get real time data from external system.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data intoSalesforce.com from other databases and CSV files.

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Data Migration, Pardot, SOQL, SOSL. Apttus CPQ/CLM

Confidential, Alpharetta, GA

Salesforce Developer/Admin

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Customized existingsalesforcefunctionality according to project requirement.
• Involved in data migration from Excel toSalesforceusing Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on variousSalesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for the correctness of the data.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers,Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Admin/QA Analyst

Responsibilities:

• AutomatingSalesforcetest cases for sales, services and support tracks designed byQAteam using Selenium and TestNG framework.
• Good understanding on Uplift salesforcemodules that include sales, support and service tracks.
• Worked on automating sales module test cases.
• Collaborated with offshore team members and proposed new ideas to effectively enhance Automation Framework.
• Worked closely with Dev andQAteam to make sure Automation is working as per requirements.
• Worked on Bugzilla to raise any defects or requests to update test scripts which are incomplete or not available.
• As part of developing automation scripts went through all test scenarios and did extensive manual testing to make sure everything is working as expected and understand the process to deliver quality output.
• Support team used automation scripts to do all regression tests for all projects which is helping them improveQAtime.
• Used Sauce lab for cross browser testing.

Environment: SaleForce.com platform, Service cloud, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, JavaScript, Eclipse IDE, Bugzilla, TestNG framework, Selenium IDE.

Confidential

Salesforce QA Engineer Intern

Responsibilities:

• Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.
• Worked asQATeam Lead and Functional Expert for important application modules like Season, Product and Costing modules.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created various custom objects, custom settings, custom labels, validation rules, record types, custom tabs, workflow rule and approval process including field updates and email alerts.
• Worked on page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Involved in end to end testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing.
• Worked as functional expert for respective SQR and web reports.
• Involved in QAeffort estimation of test planning.
• Attended Scrum meetings to discuss the progress of the project.
• Analyzing RSD/FSD received from client and give feedback toQAproject lead.
• Involved in test plan writing / test case writing for functional, GUI validation, data driven testing.
• Worked on reviewing test scenarios and test cases written byQAteam members.
• Identified and executed positive and negative test cases and test scenarios and the data sets required to support them.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers,Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.