SUMMARY:

• Over 15 years of experience in IT CRM space - over 8 years of Salesforce and over 8 years of Siebel CRM
• Extensive exposure Software Development Life Cycle (SDLC) methodologies including Agile,Waterfall, RAD and FDD
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier environment.
• Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration & Mapping, and Integration.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs & Custom Application
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis, cost benefit analysis, Use Case Diagrams, Sequence Diagrams and Activity Diagrams using UML, Microsoft Office Suite, Snagit 8 and MS Visio.
• Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Participated in each phase of one full SFDC lifecycle implementation, provided end-user, post go-live support and on-shore/off-shore coordination.
• Experience in data migration from Legacy Systems using Data Loader, and Informatica.
• Extensive experience working inSalesForce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.

SKILLS:

Tools: (with Custom Integration): Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, S - Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading. CSS, Visio

Visual Force: Pages, Components & Controllers

Technologies and Languages: Apex, AJAX, Apex Servlets, Java, JSP, JavaScript, HTML5, DHTML Environments, XML, UML, CSS, C, C++, C#, Shell scripting, WSDL

Methodologies: SDLC, Agile, Waterfall, RAD

ETL Tools: Salesforce Data Loader, Web Services, Web API, REST API, SOAP, Connect API, Informatica

GUI: Force.com IDE, Force.com Apex Explorer, Eclipse, Apex Data Loader CRM Applications

Salesforce.com: Sales Cloud, Service Cloud

Force.com: Custom Cloud

Salesforce.com: Reporting and Analytics of Sales, Service and Custom Cloud, Salesforce.com AppExchange Application for code backup and sub versioning withinSalesforce Siebel CRM Sales, Marketing, Call Center and Service

Business Processes: Service Requests and Activities, Opportunities, Quotes and Proposals and Order Management Campaign Management, Case Management, Contract Management and Pricing Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Application and Web Servers: Web Logic and Tomcat

CONFIGURATION SKILLS:

• SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development
• Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time - dependent actions, field updates, email alerts, task creation
• Reports, Dashboards, Formula Fields and Cross Object Formula Fields
• Configuration Skills, Overall User Management
• Overall User Management,Security and Sharing Model
• Translation Workbench

KNOWLEDGE AREAS:

Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support

WORK EXPERIENCE:

Salesforce Consultant

Confidential

Responsibilities:

• Manages multiple customer orgs simultaneously - creating orgs, managing users, security, authentication.
• Implemented Managed packages to bundle apex classes, visualforce pages, soql and scheduled jobs, custom setting to implement custom business requirements across multiple orgs simultaneously.
• Designed and worked in REST interfaces, Custom Form-feeds, lead generator interfaces using Visualforce page, Apexscripts/classes, SOQL and Java scripts.
• Implemented data extraction using Apex classes, soql, oAuth, Connected apps to collect data from multiple organizations
• Integrated Salesforce.com with Desk.com to implement tight ticketing system for multiple users. Integration with JIRA.
• Scheduling the exported data in XML, CSV, XLS formats to internal and external users.
• Implemented Multi Factor Authentication(MFA) and Login flows to enhance application security
• Worked in Amazon(AWS) cloud services integration for image/file storage that exceed SF storage limitations.
• Created and scheduled daily APEX job to export XML/JSON file from Salesforce to AWS S3 bucket.
• Worked on Lead Auto-generation using Triggers and Apex scripting.
• Web to Lead Autogeneration replace internet sites with Visualforce pages, Apex and scripting.
• Worked on Campaign, CampaignMembers, Contacts and Tasks for Virtual call agent project
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Developed custom Visualforce pages to log historical calls in a form/list views
• Designed and developed REST interface to send Campaign member and Contact data to external service using triggers
• Worked on Inbound Apex REST Api with custom Apex Classes for realtime data loads into SF
• Developed Apex Classes, Unit Testing, Test Coverage classes and Code Review.
• Worked in Eclipse to move the Objects, fields, reports, triggers etc between Salesforce to Salesforce
• Designed, developed, test and deployed customSalesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Used Data loader for importing Customer data, move data between orgs using dataloader, Apex dataloader and jitterbit tools
• Worked on Account/Opportunity/Products configuration using Visualforce pages and Apex.
• Developed an interface to pick products based on Account tier, Order tier amounts using Pricebook and Pricebookentry objects and Apex/Visualforce pages.
• Contact MaskTask creation using Visualforce pages, Apex and Custom button. Email Alerts on big deal Opty and Account owner of related objects
• Custom reports using Apex and schedulihng weekly/daily using scheduling tools.

Salesforce Developer

Confidential, NC

Responsibilities:

• Worked with business user groups to gather requirements for CRM implementation.
• Administered and configured Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, and upgrade installation.
• Led an in house/offshore team in design/architecture of the Steelbrick/Salesforce conversion to Lightning project. Implemented s-Docs functionality for Quotes, Quote Lines, Groups with customized quote templates
• Worked with the business to gather Territory and Campaign management requirements related to customizations of the Salesforce application
• Developed an Apex batch process for Territory re-alignment enforcing business rules on Contacts and Activities to reflect Territory activation/de-activation
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Worked on Validation Rules, Workflows, and approval processes.
• Possess good knowledge in Unit Testing, Test Coverage and Code Review.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.
• Designed, developed, test and deployed customSalesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Used Data loader for migrating and updating records, whereas used Informatica Power Centerto migrate imported data from Seibel CRM intoSalesforce.
• Used Single sign-on, SAML settings to enable the user to login to various applications.
• Worked on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Developed complex mappings & mapplets in Informatica to load the data using different transformations.
• Developed Test cases for Unit Testing and optimization of Mappings at both the Mapping and Session Level involved in the Integration Testing.
• Implemented Error Processing for Informatica Mappings, Workflows and fallout analysis for fixing issues.
• Moved Sessions and Batches from the development to production

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers),Salesforce.com Data Loader, Informatica Power Center, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Salesforce Developer

Confidential, OR

Responsibilities:

• Worked with business user groups to gather requirements for CRM implementation.
• Administered and configured Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, and upgrade installation.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Worked on Validation Rules, Workflows, and approval processes.
• Possess good knowledge in Unit Testing, Test Coverage and Code Review.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.
• Designed, developed, test and deployed customSalesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Used Data loader for migrating and updating records, whereas used Informatica Power Centerto migrate imported data from Seibel CRM intoSalesforce. Used Single sign - on, SAML settings to enable the user to login to various applications.
• Worked on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Developed complex mappings & mapplets in Informatica to load the data using different transformations.
• Developed Test cases for Unit Testing and optimization of Mappings at both the Mapping and Session Level involved in the Integration Testing.
• Implemented Error Processing for Informatica Mappings, Workflows and fallout analysis for fixing issues.
• Moved Sessions and Batches from the development to production

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers),Salesforce.com Data Loader, Informatica Power Center, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Salesforce Developer

Confidential, Detroit, MI

Responsibilities:

• Created Sales force sObjects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto - Response Rules for automating business logic.
• Uploaded records using the Data Loader to cleanse and De-duplicating bulk loads, as well as and worked withSalesforce data tools such as Data Loader, Excel Connector, Demand Tools, and Eclipse Force.com IDE for data migration
• Implemented designed and developed Standard and Custom Apex Classes, ControllersClasses, extensions and Apex Triggers to handle business logic and used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implementedSalesforce Chatter functionality for one to many business users
• Developed Triggersin MySQL for lowering traffic between client-server, as well as to handle bulk records within the governor limits to automate business logic.
• Created Visual Force pages and components to rend data from associated controllers and embedded Java Script and DHTML as needed.
• Development of SOAP and REST based web services used for custom development, and used WSDL to expose logic to clients.
• Experience with Outlook Integration, Single Sign On, andSalesforce toSalesforce functionality's.
• Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, production deployment cycles

Environment: Salesforce force.com platform, HCSC, Apex, Visualforce, Data Loader, Chatter, sObjects, Workflows,Java/ J2EE, JavaScript, CSS, DHTML, HTML5, SOAP and REST, MySQL