SUMMARY

• Overall 8+ years of professional IT experience and strong experience in Salesforce.com Development/Administration.
• Extensive experience insalesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Experienced in Administration setup - Managing Users (Profiles, Permission sets), page layouts, workflow alerts, Dashboards, Security Controls, Data Management, Validation rules and customization.
• Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Good Knowledge in developing Apex Classes, Controller Classes and Apex triggers to customize applications according to functional needs.
• Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services and Approval Process.
• Involved in Lightning, Process Builder, and Workflows.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experience in designing of Custom objects, Custom fields, Page layouts, Custom Reports.
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Integration of salesforce.com with other applications by using Salesforce web services API.
• Experience on tools like Data Loader, Work bench, Demand tools & Eclipse.
• Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
• Experience working on Salesforce.com (SFDC) Instances of Service Cloud, Sales Cloud.
• Experience in testing by using sandbox and migrating the code to production.
• Good experience in designing Front-end using Dynamic Visual force pages, Components, HTML5, CSS 3, JavaScript, JQuery, Bootstrap, Media Queries.
• Responsible for providing weekly reports regarding execution of project streams and represented the team in meetings that involved stakeholders and cross functional groups.
• Experience in writing SOQL and SOSL using Force.com explorer, Developer console and force.com workbench.
• Good experience in Quote to Cash and Cash to Quote and well versed in Apptus CPQ and Salesforce CPQ implementation.
• Worked on implementing sales enablement tools supportingSalesforce(CRM), Configure-Price-Quote (CPQ) solution for sales growth utilizingSteelbrick(CPQ) Integration withSalesforcePlatform.
• Strong experience in writing/manipulatingsalesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Good exposure on app exchange apps like Conga Courier and Form Assembly.
• Hands on experience onIBM Web Sphere Cast Iron Integrationand its implementation.
• Self-motivated, quick learner and with good trouble-shooting capabilities.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes & Apex Triggers, custom controllers & Extensions, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, Apptus CPQ, Conga, Form Assembly, Salesforce/Steelbrick CPQ, Case Management Automation, Custom Objects.

Force.com Tools: Force.com Eclipse IDE plug-in, Apex Data Loader, Force.com migration tool, Force.com Explorer, Workbench.

Languages: Apex, Java, Python, HTML, CSS, JavaScript

Operating Systems: Windows Xp, Vista, 7,8,10, OS X

Database: Force.com, SQL server 2008/2005/2000 , Oracle 10g/9i

PROFESSIONAL EXPERIENCE

Confidential, St Louis, MO

Sr. Salesforce Developer

Responsibilities:

• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visual force pages to fulfill various business requirements.
• Developed the business logic of the application using APEX classes.
• Designed the application to be created module wise using the schema builder.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Prepared the Visual force pages with the needed UI designs.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Experienced usingSalesforceLightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Developed re-usable user interface components with the lightning component framework.
• Worked on Salesforce1 mobile app.
• Created re-usable user interface components with the lightning component framework using Aura components, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.
• Worked with Exact Target marketing automation suite for emails, landing pages.
• Worked onSalesforceCommunities.
• Worked on the Web Services for enabling the data to be used outside the domain.
• Gather existing functionality and features in Siebel and re-create them in Sales force.
• Used OOPS concepts and used JAVA script based on requirement in Developing Code.
• Deployed code using GitHub and Jenkins.
• Deployed Configurations and Code between Sales force Environments through various deployment tools like Force.com IDE, Snapshot, Ant Scripts, and Cruise Control.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented product configuration and generating Quote by using Apptus CPQ with proper authentication.
• CustomizedSteelbrickCPQ for B2B sellers based on the business requirements. Worked on advanced pricing rules to achieve percent-of-total and volume discounts.
• Created discount limits usingSteelbrickCPQ and combined them with approval processes and integrated them with mobile devices.
• Worked on Form Assembly app to create online forms.
• Have experience in working in Agile Project.
• Prepared data mapping documents and migrated data from Siebel to Salesforce usingData Loader, Cast Iron orchestration.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Scheduled and delivered reports using Conga courier.
• Programmed the various automated functionalities using the triggers in the combination if the related classes.
• Worked on Building networks using node.js.

Environment: Visual Force, Apex, Lightning, SOQL, SOSL, WSDL, HTML, JQuery, Java Script, Integration, SOAP, REST API, and AJAX, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Escalation rule, Apptus CPQ, Steelbrick CPQ, Agile methodology.

Confidential, Washington DC

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by Visualforce, Force.com API, and Web Services.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked on Demand Tools.
• Worked on SOQL and SOSL. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implementation ofSalesforcechange management process to version control changes and migrate across sandboxes using SVN and Force.com IDE.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on XML, HTTP/HTTPS, SQL, Javascript, JQuery.
• Developed Apex triggers, classes to achieve user's desired functionality and have written the dependent test classes.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Involved in integration of their legacy system withSalesforceCRM package through web services based on BULK API.
• Worked on SOAP and REST API web service calls.
• Created S-Controls to meet new business requirements.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, and Approval Processes for automating business logic.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Force.comdevelopertoolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Used Conga Composer to generate dynamic reports.
• Created Change Sets and deployed it in Production organizations.

Environment: Salesforce.com, Force.com, Visual Force, Apex, Data Loader, Import Wizard, Triggers, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Security Controls, HTML, JavaScript, Web API, REST, SOAP, Eclipse IDE Plug-in, API, Sales cloud, Security Controls, SVN, Conga, Sandbox data loading.

Confidential, Charlotte, NC

Salesforce Developer/Administrator

Responsibilities:

• Collected business requirements from business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists.
• Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Created reports and dashboards for different objects based on the user requirements.
• Performed the activities like insert, update and delete and export using apex data loader.
• Involved in Salesforce integration with AngularJs.
• Co-developed dynamic Ruby on Rails/HTML5 application highlighting numerous data visualization of web metrics.
• Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment rules etc.
• Worked with security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.
• Worked with Milestone PM that helps to track projects, milestones, tasks, blocked tasks, overdue tasks, time and expense budgets and a whole lot more.
• Designed and developed Visual Force pages based on the business requirements.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Managing Repositories using Jenkins and GitHub.
• Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
• Used Python to write Email marketing system from scratch.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Created junction objects and established many to many relationships.
• Designed and Developed the mobile UI screens using JavaScript, Angular JS, JQuery, JSP, Html and CSS.
• Automated workflow to keep applications moving quickly through the approval process.
• Involved with Billing and order management modules of the Quote to cash process along with third party packages like cyber source payment.
• Participated in major and minor application upgrades and releases; executed User Acceptance Testing (UAT) and regression predefined test scripts.
• Customized Reports and Dashboards to give access to reliable, real-time recruiting application.

Environment: s: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, Tomcat server, JQuery, JSP, HTML

Confidential

Salesforce Developer/Admin

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Worked on creation of roles, profiles based on organization role hierarchy and implemented Record-level and field level security and configured their sharing settings.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Visual Force pages, Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Developed Custom Controllers and used controller extensions to show data in the visual force pages.
• Using the web service API to retrieve, deploy, create, update and delete customization information such as custom object definitions and page layouts, for your organization.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Creating documentation for deployments and deploying allSalesforce.com changes in Developer Sandbox to test Sandbox to QA sandbox when once sanity check has been done.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Extracted the data fromSalesforce.com application into the external databases for generating large data reports using the Informatica on Demand.

Environment: Saleforce.com, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow and Approvals, Reports, Service cloud, Security Controls, Sharing rules, Web service, SOQL, SOSL, Sandbox and Chatter.

Confidential

Salesforce Admin

Responsibilities:

• Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
• Customized tabs that worked with various standard objects like Accounts, Contacts, Leads, Campaigns, and Cases.
• Developed workflow rules for various tasks and Email alerts as per the requirements.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked with Single sign-on, SAML2.0 to enable the user to login to various applications simultaneously.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created profiles and implemented Object and field level security to hide critical information.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.
• Proven analytical reasoning skills, which helped in understanding management and user needs, and being able to efficiently provide adequate solutions.