SUMMARY

• 9 years of professional Software Development Experience with strong Object - Oriented Analysis, designing and programming technical skills including 6+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visualforce, Force.com IDE, S-Controls, SOQL and SOSL.
• Performed Validation Rules, workflows, e-mail services and approval processes using Customization & Apex classes.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup Relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Thorough understanding with all Governor Limits in Saleforce.com.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Have good working noledge in querying Salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Experience in SFDC Rest Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Proficient in Force.com Batch Apex, REST, BULK API, SOAP based Web Services inbound requests and outbound calls, Force.com API.
• Good experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Import Wizard, Data Loader, Cast Iron, SSIS.
• Proficient in dealing with teh functionalities related to teh Service cloud and Sales Cloud. Experience with full-life cycle implementations with Sales Cloud, Service Cloud, and/or Marketing Cloud.
• Good understanding of Salesforce Communities.
• Worked on Customer portals and Partner portals.
• Good experience in installing App Exchange applications.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.
• Hands on project experience in developing Lightning Applications and Components.
• Extensive experience in using continuous integration tools like JIRA, Jenkins and bitbucket.
• Responsible for deploying between teh Production and Sandboxes by employing teh Force.com Migration Tool and Eclipse.
• Good noledge on CI/CD using Jenkins and Git Hub.
• Administration, Configuration, Implementation and support experience with Salesforce.com platform.
• Experienced with Object Oriented Analysis & Design, applying Design Patterns effectively under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Experience in providing production support, analyzing teh cause and fixing it.
• Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C++, J2EEE and web technologies like HTML, XML, JSP and JavaScript.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, Excellent Communication and Problem-solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to Projects and operations.
• Good experience in handling onsite and off-shore teams for better coordination.
• Worked on designing functional solutions for teh requirements.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visualforce (Pages, Component & Controllers), Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing, Lightning Components, Aura Framework

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

DATABASE: MS Access, Oracle 10i/9g, SQL Server 2005/2008, MySQL

OPERATING SYSTEM: Windows, Unix

JAVA TECHNOLOGIES: Java, Servlets, JSP, JavaScript

WEB TECHNOLOGIES: HTML, DHTML, CSS, XML, WSDL

OTHER TOOLS: Eclipse, JIRA, Bitbucket, Jenkins, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus

PROFESSIONAL EXPERIENCE

Confidential, WI

Salesforce Consultant

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to teh Visualforce pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used Lightning process builder for visualizing and creating automated business processes.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on teh need in teh organization.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load teh records on to teh force.com platform.
• Worked with Jenkins, Force.com IDE and Git Hub to implement continuous integration and deployment.
• Consumed managed packages to implement some advanced functionality in SFDC.

Environment: Salesforce, APEX Controllers, Visualforce, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, JavaScript, Web Services, SOAP, WSDL, Lightning components, Aura Framework, OAuth, UI/UX, SFDC Rest, Sales Cloud, Service Cloud.

Confidential, IL

Salesforce Senior Consultant

Responsibilities:

• Work closely with business analysts to review business needs and recommend an optimal functional solution and design.
• Worked on Designing, developing and deploying teh Custom objects, Validation rules on teh objects, Entity-Relationship data model, Formulas, Custom tabs, Page layouts, Public Groups, Components, Roles, Profiles, Permission Sets, Custom Settings and Labels as per teh business requirement.
• Worked on Implementing pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Configure application and provide development solution based on business requirements.
• Work closely with IT application team to migrate application configuration from development to test environment and from test to production environment.
• Implemented customization, enhancement change requests and defect management.
• Involved in SAP integration with Salesforce and finalized teh mapping between teh systems using Web Services, WSDL files and SOAP protocol.
• Provide production deployment guidelines and execution plan.
• Participated in teh requirements analysis and technical assessments.
• Responsible for new development and change requests within teh scope of teh project.
• Worked on developing complex Visualforce pages by using Apex Controllers, Controller Extensions along with front end development using HTML, CSS, JQuery, JavaScript.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of salesforce.com.
• Involved in code review, code migration and code test.
• Supported teh application through UAT and production deployment.
• Followed a multistage release process where teh changes were iteratively built, tested, and Staged before release into production.
• Built visually rich applications with Lightning App Builder, Lightning Components and lightning connect integrations.
• Created Server-side APEX Controllers for Salesforce Lightning Experience and Added Lightning Component to Lighting and Record Pages.

Environment: Salesforce, APEX Controllers, Visualforce, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, JavaScript, Web Services, SOAP, WSDL, Service Cloud, Lightning.

Confidential, MA

Salesforce.com Developer

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve teh complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in teh application using teh Eclipse IDE.
• Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Used Force.com web service API for implementing WSDL in teh application for access to data from external systems and web sites.
• Imported teh product and pricing information from Salesforce into teh Big Machines using Informatics.
• Profile based permissions on fields and objects are enforced.
• Load/Manage teh data using Apex Data Loader.
• Created Custom Objects and defined lookup and master-detail relationships on teh objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Worked on implementations with Sales Cloud.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Implemented Salesforce Integration with Marketing cloud.
• Performed Data Migration from legacy system to Force.com with noledge of Data Mapping.
• Worked on GIT repository to maintain versions of code for rollbacks.
• Used Jenkins tool for maintaining development cycles and continuous integration.

Environment: Saleforce.com platform, Service Cloud, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Sales Cloud, GIT, Jenkins.

Confidential, Minneapolis, MN

Salesforce Consultant

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump teh data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created teh workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided teh training to teh internal business users to use teh application and develop their own custom reports.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed teh Custom objects, Components, Visualforce Pages to suit to teh needs of teh application.

Environment: SFDC, Force.com, Controllers, Sharing Rules, Windows server, Web services, Triggers, Controllers, Custom Objects, Custom Tabs, Dashboards Workflows, Email Updates.

Confidential, Phoenix, AZ

Salesforce Consultant

Responsibilities:

• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Synchronized with teh business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and approvals for teh flexibility and functionality of force platform application.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in teh Web pages.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Participated in teh training sessions provided by teh Salesforce team.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Complete teh Application modification functionality and teh Toolbar modification functionality of teh application as separate Flex Modules and integrated them onto one composite application.
• Implemented packages in distributing and migrating components or applications within teh organization.
• Defined documentation review cycles for teh project and assign review tasks to teh project team. Follow-up with reviews to see them through to completion.
• Configured and Maintained teh Sandbox Environment for easy collaboration of Development and QA Activities.
• Worked onUnit testingfor teh customizations and developments done during teh project.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce.com Developer/Administration

Responsibilities:

• Moved teh tables like Opportunities, Accounts and Contacts to teh Salesforce CRM Standard objects.
• Worked on maintaining teh functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized teh dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within teh Salesforce CRM; this involved designating access to teh applicable user within teh user hierarchy.
• Responsible for teh creation of custom Apps, and Reports using teh Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop teh classes and triggers.
• Developed different Visualforce Pages to suit to teh needs of teh application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for teh flexibility and functionality of force platform application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, Security Controls, API.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of teh project life cycle primarily design, implementation, testing, deployment and enhancement of teh application.
• Involved in designing teh system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of teh application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with teh database.
• Responsible for maintenance and production support of teh application documented design and functional aspects of teh application.

Environment: Java, JSP, Java Beans, MVC, JMS, EJB2.0, Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows.