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Senior Solution Integrator Resume

PROFESSIONAL PROFILE

  • Overall 8 years of experience in the field of QA/Testing with specialization in testing of Confidential telecom suite (OMS/Enabler /CRM/ Provisioning), and testing of web based & Client - Server applications in logistic domain.
  • Extensive experience in Product testing with good exposure on telecom billing software's.
  • Conducted onsite Knowledge Transition and product training sessions to clients/business users on several occasions at worldwide locations (US, South Africa, Malaysia, Israel).
  • Strong knowledge of API testing and XML testing.
  • Strong knowledge of all phases of SDLC and Strong working knowledge of all Software testing phases (System testing, Sanity testing, Functional testing, System Integration testing, UAT)
  • Expertise in Manual/Functional Testing,
  • Has good working knowledge of Automation tools QTP, SOAP UI tool
  • Proficient in all cycles of software testing life cycle from requirement gathering, test planning to defect tracking and managing defect lifecycle.
  • Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management, dashboard preparation & issue escalations between different teams in different geographical locations.
  • Good experience in preparation of testing environment, getting third party interfaces integrated for UAT, Installation testing, Replication of problems & Generation of bug report.
  • Has good Domain Knowledge in Telecom, BSS and worked with major telecom giants across the globe.
  • Professional experience in designing Test Cases and Test Scripts for Windows and UNIX environments.
  • Good interpersonal skills, result oriented, hard working with a quest and zeal to learn new things with an optimistic approach and undertake challenging tasks

TECHNICAL SKILLS

Testing Tools: Quick Test Professional, Quality Center, Test Director, OTM

BSS products: ICM 7.5 Products (CRM, OMS -Order Management System, Enabler)

Other Tools: Microsoft VSS, MS Office, Concerto, Bug zilla.

Operating Sys: Windows, UNIX.

Databases: Confidential, DB2,IMS

Languages: COBOL,JCL,C

PROFESSIONAL EXPERIENCE

Confidential

Senior Solution Integrator

Responsibilities

  • Status reporting for design and execution.
  • Addressing Reassigned tickets to backlog queue.
  • Raising defects if the issue can't be resolved at out end
  • Managing Weekly Production bundle.
  • Prioritizing Defects on Business importance.
  • Following up with Confidential team for Defect fixes.
  • Prioritizing Deployment in production.
  • Bridging gap between IS leads, Business Lead, Confidential, QA team and other Development teams
  • Resolved maximum number of tickets
  • None of the resolved ticket was reopened.
  • Rate of Defect proposed to QA per week to Defects Deployed to production increased.
  • Outlined process for bundle Deployment.

Confidential

Senior Quality Analyst

Roles & Responsibilities

  • Status reporting for design and execution.
  • Execution of ORMB module
  • Co-ordination with development and implementation
  • Good knowledge of Confidential Billing Application
  • Exposure to ENABLER, Turbo charging and CES 8.1
  • Well exposed to UNIX commands and Toad for DB SQL
  • Test creation, analysis, execution and defect management
  • Mentoring Fresher and new members in team.

Confidential

Senior Subject Matter

Roles & Responsibilities

  • Status reporting for design and execution.
  • Execution of Invoicing and AR, collection module
  • Triaging the issues between application in order to expedite the defect closure
  • Co-ordination with Infra, development and implementation
  • Good knowledge of Enabler, CRM, OMS Application
  • Exposure to ENABLER, Turbo charging and CES 8.1
  • Well exposed to UNIX commands and Toad for DB SQL
  • Test creation, analysis, execution and defect management
  • Mentoring Fresher and new members in team.
  • Handling RCA and risk analysis
  • Part of scoping Team. Involved in solution of AR and collection module
  • Deploying Hot fixes in the Environment and bouncing Environments in the maintenance window
  • Execution of CRM/ IVR/OMS E2E flow along with 3rd party AR Interfaces
  • Involved in designing & execution of SIT test ware.
  • Triage SIT Defects meeting.
  • Knowledge transition to UAT and Business UAT teams

Confidential

Senior Analyst Programmer

Roles & Responsibilities

  • Status reporting for design and execution.
  • Defect handling using by QC (Quality center) system by analyzing and resolving the issue in the stipulated time frame
  • Presenting Client with Monthly Status Report and process Improvement Stats
  • Well exposed to UNIX commands and Toad for DB SQL
  • Test creation, analysis, execution and defect management
  • Mitigating contingency situation in order to adhere to ITIL process.
  • Coordinating with site team and offshore team in order to achieve accumulated deliverables.
  • Sending Site team End of the day reports in order avoid redundancy.
  • Testing Support provided to 24*7 projects.
  • Working with multiple teams to support them with test data and validating defect and troubleshooting if necessary.

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