SUMMARY

• Salesforce Certified Developer, Administrator and Platform App Builder
• Over 10 years of IT experience in multiple phases of Software Development Life Cycle (SDLC) such as requirement analysis, design, development, Unit testing, implementation & post go - live support of Projects in SalesForce.com and other technologies.
• Extensive experience in Salesforce.com point and click functionality like designing of custom objects, custom fields, and role-based page layouts, profiles, users, reports, dashboards, email services, lookup and master detail relationships.
• Knowledge of security Setup and data model in Salesforce by creating Roles, Profiles, Hierarchies, workflows, approval processes, Custom fields, Custom objects and sharing settings.
• In-depth understanding of Cloud computing services SAAS, PAAS, IAAS applications including CRM business process like SFA (Salesforce Automation) dealing with Customer Acquisition and customer retention and good experience in working with various SFDC implementations covering Sales cloud and Service cloud.
• Good understanding of Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture concepts.
• Authored several Apex classes, Triggers and visualforce pages embedding CSS, JavaScript and AJAX.
• Experience in migrating salesforce instance from classic to lightning.
• Integration experience with the third party systems using force.com Web Services API, SOAP, REST and good experience in employing salesforce AppExchange applications.
• Experience in setting up of CTI (Computer Telephony Integration) application in salesforce for the customer service center.
• Experienced in data migration to Salesforce.com using different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Jitter bit, Data loader.io etc.
• Experience in managing sandboxes and promoting changes to production Instances using different tools such as change sets, Force.com IDE, Workbench, Force.com ANT migration tool.
• Quick learner, passionate and motivated team player with strong problem-solving skills and communication skills.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Worked in administrating and developing/implementing multiple Sales force projects using APEX and Visual force.
• Conducted pre and post-installation application reviews, process investigations, and lessons learned sessions for large, complex projects using industry best practice processes and tools
• Used JavaScript, AJAXand Web Services Framework experience - SOAP/REST to make critical updates to the system.
• Involved in setting up of CTI (Computer Telephony Integration) application in salesforce for the customer service center.
• Performed Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Dataloader.io, Jitterbit data Loader and Talend on Demand.
• Worked in end-to-end software development encompassing all phases of Software Development Life Cycle such as, Requirement Definition, Detailed Design, Software Testing and post implementation support.
• Connected business requirements with the functional capabilities of the application and
• Shared knowledge across other IT teams and act as a subject matter expert on Salesforce.com that span multiple teams and global initiatives.
• Designed and execute Salesforce.com platform implementation plans that ensure appropriate organizational change management and effective operational support on-boarding.
• Investigated and resolved complex issues during critical, business-impacting production problems.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked as a developer on an enhancement project and also provided ongoing support to their existing system.
• Worked closely with Business Analyst and Manager to analyze customer requirements and translate them into a technical reality that is extendable and maintainable by communicating with Business users.
• Customized Salesforce.com standard objects such as Lead, Opportunity, Case, Account, and Contact and related custom objects.
• Designed various pages and components in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queries based on the type of customer enquiry.
• Collaborated with other teams to design and implement Salesforce Integration Salesforce with other internal applications using SOAP and REST web services to communicate with other internal systems.
• Worked on Cast Iron tool to integrate Salesforce data with the company’s ERP system.
• Authored Apex classes and Apex Triggers to automate the processes and provide additional functionality.
• Involved in designing approval processes and creating visual work flows to automate certain business flows.
• Provided post implementation support and made changed by adhering to the client’s policies and industry regulations.
• Configured user accounts, roles, profiles, sharing settings by implementing role hierarchies to provide shared access among various users.
• Evaluated AppExchange Apps for different business requirements and installed some of them.
• Involved in designing approval processes and creating visual work flows to automate certain business flows.
• Used Data Loader to perform migration of large sets of data.

Confidential

SFDC Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by various standard objects of SalesForce.comlikeAccounts, Contacts, Leads,Opportunities,ReportsandDashboards.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services Security Controls, AppExchange Package & Custom Application,.
• Customized CompanyProfile, Page layouts, record types, Security & Access Controls and Communication Templatesas per the organization requirements.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
• Used Force.com developer toolkit including Apex classes, Apex Triggers, Components, Controller Classes and Visual force to develop custom business logic.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Created test scenarios on Sandbox environment and used Force.com component development wizard.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• DevelopedAssignmentrules,Escalationrules to enable proper routing of cases to the case team members.
• ImplementedWeb to Case, EmailtoCasefunctionalitiesto provide a better customer support to the customers.
• Created new case records automatically by enabling triggers to process incoming servicee-mailrequests from customers.
• Handled deliverables from offshore and received good feedback from client
• Acted as a knowledge owner of the applications and worked single handed starting from estimates till test completion
• Involved in team leading activities like allocating work to the team, reviewing the test cases and reporting daily & weekly offshore status to onsite coordinators
• Acted as a Defect Prevention anchor within the project and involved in preparation of KT documents and application specific release documents to improve the quality.

Confidential

Software Developer

Responsibilities:

• Identified, planned, and implemented new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, and apex code) to meet the business requirements.
• Performed data migrations from legacy systems to Salesforce platform.
• Implemented the service cloud and made enhancements to the case management process.
• Used Apex Data Loader to import and export data.
• Performed data cleansing and data quality maintenance.
• Developed SOQL and SOSL queries to extract data that matched the variables.
• Collaborated with Salesforce premier support to sort out technical challenges and governor limits.
• Worked on Standard objects such as Product, Quotations and Order.
• Developed workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed various Visualforce pages based on organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used Force.com Developer Toolkit including Apex Classes, Controllers and Triggers to develop custom business logic.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Used Eclipse IDE and change sets for Deployment.

Confidential

Junior Developer

Responsibilities:

• Designed and developed the controller and view components using JSPs and Servlets.
• Developed request and response formats which will communicate with firm ware module
• Created classes that can access/retrieve the data from the database.
• Assigned the class model structure to a component and generated code to build the application.
• Handled exceptions and log the exception to logger file and generated proper error message.
• Involved in writing & review of documentation and online help.
• Designed and creation of GUI screens using JSP, Servlets and HTML.
• Worked on modules and developed business layer components
• Constructed Presentation layer, implemented JSP
• Involved in the process of analysis, design and development of the application.
• Extensively used JDBC to interact with the databases.
• Involved in creating Data sources and deploy the application in BEA WebLogic server.
• Involved in Manual Testing of the Application.
• Implemented logging using Log4J.
• Prepared deployment guide and deployment note for this project.
• Unit testing and Defect Fixing