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Salesforce Consultant/lead Resume

Cincinnati, OH

PROFESSIONAL SUMMARY:

  • Over 7+ years of overall IT experience with 4+ years of experience in CRM Salesforce Design, Development, Testing and Administration and around 3 years of experience in Java Development.
  • Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web - based and portals based object oriented enterprise applications.
  • Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
  • SFDC User view Management, Roles, Profiles, Security and Sharing Rules, Workflow Approvals, Creating Reports and Dashboards.
  • Experienced in Data Loads for SFDC Standard objects, Custom objects. Used different data tools Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
  • Experience in User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers etc.
  • Set up business process for Reassignment of leads, cases, opportunities based on change in owners; Implementing Account and Contact Hierarchy.
  • Experience in Designing, developing and deployed Apex Classes, Controller Classes and Apex Triggers, web pages for various functional needs in the application. Custom report development based on requirement.
  • SFDC Development - Experience with Visualforce, Apex, SOQL, SOSL, Developed Visualforce Pages/Controllers/Components.
  • Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services Approvals, Workflows, Reports, Dashboards, Tasks and actions.
  • Experience in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
  • Experience on using Mule soft, IBM WebSphere Cast iron integration with Salesforce using as iPaaS, SaaS and AppExchange compatibilities. InsideView is used for good Analytics for sales and data intelligence.
  • Experience in creating Batch Jobs, Queues and Assignment Rules. Created Apex test coverage cases for some email services.
  • In-depth knowledge of the SFDC capabilities and constraints of SFDC CRM application Data model, Data Architecture, and Data Management.
  • I have attentive knowledge on developing Salesforce1 mobile, Lightning User Interface and Process Builder.
  • Expert in testing Unit, User Acceptance and System Integration.
  • Very good experience in designing, developing and maintaining Web based applications using XML, Java Script, HTML, HTML5, SOAP, Microsoft Visual Studio, IIS Web Server, JSON, WSDL-XML Web Services.
  • Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server2000/2005/2008.
  • Articulate in written and verbal communication along with strong interpersonal, analytical, and organizational skills.
  • Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

TECHNICAL SKILLS:

Force.com Skills: Apex Custom Controllers and Extensions, Apex triggers, Visualforce Pages, Force.com IDE(Eclipse 3.4,), S-controls, SOQL, SOSL, Sandbox testing, Email-templates, Formulas, Validation Rules, Sales and Service Clouds, Customer and Partner Portal, Desk.com, Force.com Chatter.

Tools: Data loader, Informatica, Inside View, Draw Loop, Rational CC, MuleSoft, Salesforce Connector, Sandbox and Production.

Languages: Java, J2EE, Servlets

Database: SQL Server 2000/2005/2008, Oracle 9i/10g,11g, My SQL 5.1, T-SQL, DB2

Web: HTML,XML,REST,SOAP,CSS, JSP, JavaScript, Angular.js, Bootstrap, WSDL.

Platforms: Windows XP/2003/vista, Linux, IBM 3090, IBM 9000, HP 9000

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Salesforce Consultant/Lead

Responsibilities:

  • Leada team of 6 developers provide guidance to the team and involved indesigning phase.
  • Inchargeof the complete salesforce activities for the entire organization after the initial package deployed by Salesforce.com.
  • Identified as thePremier Support contactperson for the organization, open cases with Salesforce, follow up until the issues are resolved.
  • Worked with the user group for requirement gathering throughout the view, planning and implementation.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Used Sales cloud to maintain Leads, Contacts and Opportunities. Used Service cloud for maintaining cases and customer support.
  • By using Bundles, components, HTML, CSS, build some vertical lightning pages for responsive applications.
  • Designed and developed Ticketing application to handle production support incidents and bugs. Implemented the requirements on Salesforce.com platform and Force.com IDEPlug-in using Eclipse.
  • Governance and help with units like innovation, delivery and Relationships.
  • Developed and assigned lot of Batch Jobs using objects for asynchronous actions.
  • CTI integration with Salesforce using CTI tool kit for telephony system using Rest services calling SFDC CTI adapter to obtain details and used java services to call AGI adapter.
  • Developed triggers for complex workflow rules working around the governor limits.
  • Developed various Custom Objects, Tabs, Components and Visualforce Pages.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
  • Created and deployed several reports using Salesforce.com platform.
  • Developed and deployed workflows wherever necessary. Used java (jQuery and JavaScript) for different integrations. Used Informatica as ETL and ERP extract, sync, exchange and Cloud Data integration.
  • Developed executive team Dashboards; these Dashboards consisted of current month sales, forecast, and activity, YTD sales, YTD open forecast- Marketing effectiveness by campaign, forecasted sales by campaign.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services and used bootstrap for Styling.
  • Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards. Used SOQL, SOSL and Oracle SQL for Database.
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Developed email templates and inbound emails using Visualforce for the clients and customers.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing worked in agile/scrum environment.
  • Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com platform, Force (Pages, Components & Controllers), Apex Language, Visual Pages, Data Loader, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Workflow & Approvals, Reports, Informatica, HTML5, DHTML, Java Script, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, Troy, MI

Salesforce Consultant

Responsibilities:

  • User Interface landing page’s design and developments using VF pages with CSS and Java Script and standard dashboard components.
  • Run APEX data loader to import/load the data in to Salesforce object after these files are successfully transferred
  • Used Sales cloud to Maintain Leads, contacts and opportunities. Used Service cloud for maintaining cases and customer support.
  • Developed email templates and inbound emails using Visualforce for the clients and customers.
  • Designed SFDC Data Model and record types to provide SFDC functionalities as solutions to (CRM) requirements
  • Developed various Custom Objects, Triggers, Components and Visualforce Pages and Apex Controllers, Custom Controllers, and Bach Apex.
  • Used Ajax action tags for refresh particular field in a page.
  • Worked on Partner Portal where partners can do business. Minor Participation and helping DeveOps framework reconstruction.
  • Administrated SFDC communities, created Case Management Process including creating support process, record types. Created Visual flow to automate process.
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity. Hands On experience on Salesforce1 Application.
  • Used SOQL and SOSL conceding the governor limits to achieve the required result.
  • Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
  • Designed and developed Service cloud and integration
  • Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and SalesforceWeb Services Java API.
  • Data Migration from Siebel/SMART to SFDC, data extracted with SQL Stored Procedures and populated into a staging area to enable transformation.
  • Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC.
  • Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC. Had Knowledge on buildinglightning pages for mobile platform.
  • Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements. Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data, images and videos.
  • Worked on Sharing Rules, Sharing Reasons, and Apex Sharing for sharing End Customer Accounts with Channel Partners which are in their particular Country Group and Country.

Environment:Salesforce.com, Salesforce1, Sales Cloud, Service Cloud, SOSL, SOQL, Apex Script, Visualforce Pages, Controllers, CSS, List Views, Email Templates, Custom Objects, T-SQL, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards, Windows.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

  • Involved in SFDC development using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.
  • Worked on Salesforce.comsetup & configurations, Data migration and conducting end-user trainings.
  • DevelopedApex Triggers using the Apex programming using Apex Editor.
  • Worked on Visualforce pages, Page layoutsaccording to the Business requirements.
  • Worked on Assigning creating Roles Hierarchy, Profiles and Securitysetup within the organization.
  • Created the Dashboards, Reporting Tabs and Pages based on the available data. Hands On experience on Salesforce1 platform for building mobile UI using bootstrap and JQuery UI.
  • Used MuleSoft CRM to Salesforce CRM integration templates make it easy to consolidate, synchronize and migrate CRM and file data into Salesforce from multiple Salesforceinstances.
  • Responsible for Creating the Validation rules for email and other custom fields.
  • Custom development using Apex and Visualforce Pages.
  • Installed the Call Center Applications and allowed the end usersto maintain a track history of customer’s complaints.
  • Performed data cleanup and/or Data migration to/from salesforce.com.
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Developed Formulas, Validation rules to maintain the quality of the data.
  • Used ServiceMax to provide perfect service delivery process, drive revenue growth to the customers.
  • Worked with Apex Data Loader tool to perform DML operation using CSV files
  • Build the Role Hierarchy System in Salesforce.com and created Profiles setup according the Profiles.
  • Responsible for setting up Filed Level Security.
  • Developed custom Workflows and Assignment Rules for case escalation.
  • Implemented Field Level security for sensitive data holder fields.
  • Created different Record Types, Page Layouts, Formula fields, Workflows.

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, MuleSoft 3.2.0, ServiceMax, Eclipse IDE, Controllers, Visualforce Pages, XML, Triggers, Security Controls.

Confidential, Philadelphia, PA

Salesforce Developer

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
  • Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Developed workflow rules for various tasks and Email alerts as per the requirement.
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Developed Approval process for the application by implementing custom formulas in different stages of approval.
  • Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
  • Developed Apex classes and Apex Triggers for various functional needs in the application.
  • Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Provided the training to the internal business users to use the application and develop their own custom report.
  • Prepared user manual and technical support manual.

Environment: Java, Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in.

Confidential

Java /J2EE Developer.

Responsibilities:

  • Designed and developed web based UI using JSP using struts & JSTL Tag libraries, display tag, HTML.
  • Used Struts framework to develop the application. Developed Controller classes, extending Struts Action classes, to route the incoming request to various business components depending on the business rules.
  • Used spring beans with the concept of inversion of control for injecting the class beans.
  • Used HQL, Criteria API to retrieve / update the data from / to Database, JDBC calls.
  • Involved in designing hibernate mappings for the service layer.
  • Used JNDI to load the session attributes and database connections.
  • Developed various java script function and events using JQuery to perform validations, also used different JQuery plugins like form, modal, data table.
  • Implemented Web Services and associated business module integration for getting status of claim report.
  • Developed Modal pop-ups with Angular.js Platform for responsive web design on Mobile devices. Developed unit test cases, functional test cases and test clients with JUnit.
  • Used Angular.js Framework for java Scripting.
  • Used shell scripting to perform UNIX commands and check the logs to find out the run time errors and debugging issues.
  • Used Log4J for tracking the logs for errors, warnings and info. Used Apache ANT for automating software build process.
  • Tested the application in development and test environments and deployed on JBoss.
  • Developed SQL queries to manage data and scripts to create tables. Used SVN as version control system for source code and project documents, bug fixing, and tracking is done by Quality Center, used JIRA to tack requirements and time. Used Hudson For Data Integration.

Environment: J2EE, JSP, JSTL, Struts, Spring, Hibernate, JNDI, JDBC, JQuery, HTML, Angular.js, Log4J, ANT, Junit, SVN, SQL, Jira, Windows and UNIX.

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