PROFESSIONAL SUMMARY:

• Around 8 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Experienced with retail, manufacturing, service, Finance, Banking, Airline and Insurance industries business needs and blending them with the package based solutions to meet all the variety of IT needs of each customer.
• Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to salesforce.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Experience in Salesforce Lightning framework and components.
• Developed Lightning apps and components to be more interactive to end users.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Good hands on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.
• Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Involved in Integrating Big Machines-CPQ using SOAP API
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Administrator experience in Marketing Salesforce Cloud using both Classic and Lightning versions.
• Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
• Experience in Software Testing Projects, SQL Server.
• Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance with organizational needs.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Apttus CPQ/CLM Reports, Record Types, Process Builder, Translation Workbench.

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Web Development: XML, HTML, CSS, Visualforce, JavaScript.

Languages: C, C++, Java Script, SQL, Apex

Version Control Tools: VSS, CVS, GIT.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL.

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, KY

Sr. Salesforce Lightning Developer

Responsibilities:

• Worked as enhancement developer, performed the roles of Salesforce.com Developer in the organization.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter.
• Worked on Salesforce Communities and created Lighting pages for Communities.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC.
• Administrated SFDC communities, created Case Management Process including creating support process, record types.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Creating Lighting Components Events, Lighting Data Service.Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Configure and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
• Ability to effectively integrate Salesforce with other applications using web services such as SOAP, RESTful and Lightning Connect
• Implementing the security and sharing rules.
• Hands on experience on Batch/Real Time Data migration tasks.
• By using Apex Data Loader importing data into Salesforce cloud.
• Generating reports and Dashboards.
• Skilfully utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visualforce pages to lightning components.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in using lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Atlanta, GA

Sr. SalesForce.com Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Managed Salesforce integration with existing systems and third-party providers.
• Interacted with various Business users forrequirements gathering.
• Developed variousCustom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented customCascading Style Sheets (CSS)for Visual force pages.
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Expertise in Development of applications in SOAP and Restful Web Services using
• Apache CXF, JAX-WS and Spring MVC Rest.
• Experience consuming RESTful web services.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc
• Created relationships among objects using Lookup and Master-detail relationships.
• Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Managing multiple client engagements (professional services projects) as an EM/PM for Apttus CPQ implementations, integration of Apttus CPQ/CLM and SFDC.
• Supporting team to Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Assign Invoice numbers in different formats based on the country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Developed severalCustom Reports&Dashboardsthat are used by Business user and Managers.
• Integration with ETL tools like Informatics, Infosphere.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Apttus CPQ, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, San Francisco, CA

SalesForce.com Developer/Admin

Responsibilities:

• Interacted with Businessusersforrequirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, EventsandTasks.
• Agile Development Methodology was followed for the implementation
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Responsefor automating business logic.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages.
• Worked extensively Apttus CPQ and CLM, pricing configurations and customizations.
• Performed Webservice Callout using the RESTful services with the third party application Broadbean API.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Created email templates and inbound emails usingVisual Forcefor clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• EnabledChatterfor the Organization and to effectively communicate with the users in the Organization.
• Implementation ofData Loaderfor loading the data.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Merging of Salesforce instances
• Developed business documents for Salesforce.comCustom objects.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation.
• Provided thetrainingto Business usersabout the system.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, CPQ, Workflow rules and 9Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Confidential, Phoenix, AZ

Salesforce Admin/Developer

Responsibilities:

• Support daily operations of user systems including maintaining users, profiles, Roles, security.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Creation or customization of custom or standard objects which include Leads, Accounts, Contacts, Opportunities, Products and Cases.
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.\Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Developed and deployed workflows for opportunities and products management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom Dashboards for manager’s homepage and gave access to dashboard for authorized people for individual divisions.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Supported end users with solutions and issues they face with any functionality.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in Windows 7.

Confidential, Topeka, KS

SalesForce.com Admin

Responsibilities:

• Created relationships among objects using Lookup and Master-detail relationships.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Implemented Data Loader through the Command Line Interface to extract the data from database
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created and maintained the documentation for Design, Migration, Integration and Training
• Involved in deploying applications from Sandbox to Production.
• Developed Custom Reports and Dashboards as per given requirements.
• Wrote Custom Formula fields and Validation rules.

Environment: Force.com IDE, Apex Classes, Apex Triggers, VisualForce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services.

Confidential, CA

Java Developer

Responsibilities:

• Played an active role in the team by interacting with welfare business analyst/program specialists and converted business requirements into system requirements.
• Developed analysis level documentation such as Use Case, Business Domain Model, Activity & Sequence and Class Diagrams.
• Conducted Design reviews and Technical reviews with other project statehood Implemented Services using Core Java.
• Developed and deployed UI layer logics of sites using JSP.
• Struts (MVC) is used for implementation of business model logic.
• Worked with Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Developed dynamic JSP pages with Struts.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: HTML 4.x, CSS2.x, JavaScript, JQUERY, AJAX, JSON, XML, Eclipse, Sub Version.