SUMMARY:

• Around 9 years of IT experience in Design, Development, Testing and Administration spanning all facets of package software and SaaS application implementation.
• 4+ years of experience in Salesforce CRM platform using Visual force, Apex classes wif operational analytics, project management, and quality assurance wif emphasis on process improvement.
• Experience in requirement analysis, estimation, design, development, unit testing, implementation and support of CRM and Web based applications.
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, Lightning Components, approvals, Visualforce Pages, Apex Controller Classes and Web services wif HTTP/SOAP message communication.
• Worked on CRM fusion tools like demand tools, single table dedupe, Mass impact, parent fixer and people import. Good noledge on Salesforce data management and cleanup by using cleansing tools.
• Experience in salesforce data integration wif other interface systems like informatica MDM.
• Extensive experience wif Salesforce Customization, Security Access, creating profiles, roles, users, page layouts, email services.
• Good Understanding and Experience working in Sales cloud, Marketing Cloud and Service Cloud.
• Support teh CRM team on projects and production support.
• Involved in bug fixes/upgrades, unit testing and integration testing.
• Strong noledge on middleware tools like IIB, dell boomi and ETL tools.
• Comprehensive experience to integrate 3rd party systems from wifin Salesforce.
• Building personalized experiences for every customer using Marketing cloud.
• Creating a profile attribute and mapping using exact target.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic Developed Lightning Apps using Lightning Design System for Salesforce.
• Integrating, loading data directly between Salesforce Marketing Cloud and other data sources, and synchronize Salesforce Marketing Cloud wif Relational database and cloud data sources.
• Using drag - and-drop functionality to design, automate triggers and transactional messages using Marketing Cloud.
• Providing on-demand email marketing ad interactive marketing solutions using Exact Target.
• Marketing, Sales and service wif one path across entire organization using Marketing cloud.
• Raising teh standard for Enterprise data integration using Informatica Powercenter.
• Has in-depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Experience in Security Model like OWD, Permission Sets, Field Level Security, and Sharing Rules.
• Ability to work wif business analyst team to become familiar wif teh application requirement toanalyze and recommend efficient solution wifin Salesforce configuration changes in support of enhancement requests.
• Developed mappings in Informatica to load teh data from various sources into teh Data warehouse.
• Using drag-and-drop functionally to design journey, automating triggered transactional messages using Exact Target.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Cloud integration wif Microsoft’s cloud app platform azure and leveraging it ti interact wif SharePoint.
• Customizing Community Cloud for Online community experience.
• Integrating communications wif Salesforce, all calls recording, and logs and stored using Marketing cloud.
• Implemented security and sharing rules at object, field, and record level for different users at various levels of organization, also created various profiles and configured teh permissions based on teh organizational hierarchy.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC wif application like Microsoft Outlook etc.
• Knowledge in developing web-based applications using Java, XML, CSS,HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Expertise in using jQuery and JavaScript libraries.
• Improving look and feel simply by putting teh HTML in VF page tag using Bootstrap.
• Integrating Salesforce Marketing Cloud wif cloud applications and relational database.
• Experience in development, Administration, Configuration, Implementation and Production support of Salesforce CRM and Salesforce applications running in Service Cloud Computing Environment.
• Well versed in understanding and analyzing of Salesforce CRM Automation business processes.
• Providing smarter self-services using service cloud.
• Developing new patterns using Salesforce service cloud.
• Build partnership wif key stakeholders in teh business and across information service cloud.
• Automatically suggesting connections to experts, groups and content using Community Cloud.
• Expertise in using various Salesforce Administration (SFA) applications, Profiles, Creating Roles, Page Layouts, Org-Wide default, sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards to help higher managers and business to better understand teh important analytics and stats of teh project.
• Extensive business noledge and customization experience on various salesforce.com standard objects like Campaigns, Accounts, Contacts, Leads, Cases, Solutions and Opportunities as per business requirements.
• Implemented Batch Apex, Schedulable Apex, Queue able Apex based on Organization Requirements.
• Worked on Salesforce Mobile applications to monitor and track teh application functionalities.

TECHNICAL SKILLS:

SALESFORCE: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SalesForce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

SALESFORCE TOOLS AND INTEGRATION TOOL: Eclipse IDE, Ant, Apex Data Loader.

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS.

RDBMS: MS Access, Oracle

OPERATING SYSTEMS: Windows95/98/ XP/2000/vista, Sun Solaris 8.0, UNIX.

DATABASE TOOLS: Oracle 10g/9i/8i, SQL Server Profiler, Query Analyzer.

PROFESSIONAL EXPERIENCE

Confidential, me.L

Sr. Salesforce consultant

Responsibilities:

• Good working experience in various capacities such as Salesforce developer, and business analyst/QA and involved in various phases of entire project from requirement gathering, architecture development and implementation and training teh end users.
• Responsible for loading teh data in Sandbox, Quality and Production environments.
• Responsible for maintaining teh functional areas of data management, forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards and Reports.
• Involved in deployment of teh application in teh production and maintained post production activities.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Responsible for teh migration of data and components from legacy Salesforce instance to new Salesforce instance which includes (Accounts, Contacts, Leads, Cases, Contracts, Activities, Users, Opportunities and custom objects)
• Responsible for administering Wave licenses, permission sets and configuring data-flows.
• Created and customized Wave apps and dashboards for various types of sales and marketing use cases.
• Expertise experience in recycle bin salesforce data and data transport between internal databases like SQL.
• Developed visual force pages using Apex for registered salesforce application to validate flow of business. Integrated data into salesforce application.
• Worked on CRM Fusion tools like Demand tools and single table dedupe and data loader and salesforce schema builder.
• Good noledge on salesforce Merge Scenario’s by using CRM cleansing tools.
• Prepare data mapping between legacy and new salesforce instances and create data sets to move data to teh new Salesforce instance.
• Developed Lightning components using Aura Framework which also included client-side AngularJS.
• Experience in salesforce data management and data export and import and update functionalities.
• Designed dashboards and creating reports for different custom and standard objects.
• Experience in webservice to call another internal network system.
• Configured salesforce rules validation rules, workflows, triggers and approval process.
• Created custom objects and fields and give approval process to other organization.
• Worked on Force.com platform and Apex controllers wif standard and custom objects.
• Integrated SFDC wif SAP and Oracle databases.
• Worked on IIB Data transfer channel through other systems like MDM (Master data management) and Oracle.
• Good experience in SFDC standard objects like Accounts, contacts, leads, opportunities and cases.
• Experience in security model like permission sets, field level security and sharing rules.
• Good noledge on salesforce customization, security access, creating profiles. roles, users, page layouts, email services.
• Created reports and dashboards for data management and data steward.
• Worked on dynamic Apex access to custom and standard objects & fields wif SOQL and SOSL, DML Queries.

Environment: Apex controllers, Wave analytics, visual force pages, data loader, schema builder, CRM fusion tools, Single table dedupe, SQL script, Apex, SOQL, Governor limits, dash boards, triggers, workflows.

Confidential, Boston, M.A

Salesforce Consultant

Responsibilities:

• Worked wif functional leads to transform and develop new requirements into design, implementation.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Integrating Salesforce wif SharePoint/Change point using third party system.
• Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to teh needs of teh application.
• Navigation, Redesign of excels export, theming, Record creation rules and Folder level tracking in Outlook using Dynamic CRM 2016.
• Good noledge on Implementing Salesforce Wave Analytics/Salesforce Einstein Analytics solutions.
• Developed enterprise Einstein Analytics (Wave Analytics) strategy, wif focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities
• Architected & developed Salesforce Einstein Analytics applications for executive leadership to bring insights into Opportunities, sales team, products etc.
• Developed strategy for teh mobile first approach for enterprise adoption to ensure Sales team on road had analytics supporting them.
• Using Automation Studio in Salesforce marketing cloud/Exact Target, execute multi-step marketing and data management activities.
• Mobile Offline Support enhanced excel experience and Cortana integration using CRM 2013/2016.
• Quickly and easily Creating next-generation communities and portals that integrate wif Salesforce.
• Knowledge, Case Escalation, Engagement, E-commerce and Community Management in Salesforce Communities.
• Real time Visibility, Cost reduction Management using Exactly Incent.
• Experience in Workflow & validation rules. Bring best practices, leadership and efficiency.
• Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Created role hierarchy, Sharing rules, Approval Rules Validation rules and other out of box features.
• Experience working wif Salesforce.com sandbox and production environments.
• Defining simple and complex Pipelines through teh DSL in a Jenkin file using Jenkins.
• Worked wif Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers Using JavaScript.
• Defining pricing hierarchies and tiers using Apttus.
• Strong noledge in business areas including install base, service contracts, field service, customer support and service logistics.
• Developing custom applications and performing unit testing using Salesforce.com APEX and VISUALFORCE pages, Object-Oriented Programming.
• Embedding landing pages, text emails, and HTML emails and SMS messages for Exact Target products using AMP script.
• Unit and integration testing for new requirements and get teh UAT from teh business owner.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities in a TDD manner.
• Experience wif Data Integrations, Informatica and TIBCO for Real Time and Bulk data load API’s. Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per teh customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Experience working wif Salesforce.com sandbox and production environments.
• Expertise in Apttus CPQ, LDAP and Integration wif SharePoint, ETL and Informatica.
• Unit and integration testing for new requirements and get teh UAT from teh business owner.
• Well versed wif understanding Governor Limits of Salesforce.com.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities in a TDD manner.
• Used SOQL & SOSL wif in Governor Limits for data manipulation needs of teh application using Force.com Explorer.
• Created various custom Reports and Dashboards as per teh customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized teh apps to match teh functional needs of teh organization.

Environment: Salesforce platform, Visual Force (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop.

Confidential, Omaha, N.E

Sr. Salesforce Consultant

Responsibilities:

• Designed and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to teh needs of teh application.
• Created business and system process work flows.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze teh level of effort on project specifications.
• Strong noledge of teh architecture and working TEMPprincipals.
• Collaborating wif cross functional team on policies that effect Service space.
• Connecting everything everywhere relates to each other via cloud hosted web services using SharePoint/Change Point.
• Strong consultee and interpersonal skills to build partnerships and managing engagements wif and information services.
• Using bootstrap displaying Account record information and related contacts wif create new contact similar like lightning approach.
• Maintaining teh Demand Intake Process and tool for Coe
• Customizing Community Cloud for Online community experience.
• Working noledge in building web services through SOAP and REST API.
• Strong noledge in business areas including install base, service contracts, field service, customer support and service logistics.
• Accessing teh community through Salesforce1 Mobile App, Salesforce Lightning Component.
• Formatted and migrated teh user data into Lightning Experience. Tested teh Lightning components.
• Lightning components and added Design Parameters from Lightning Design System(LDS) Customized Lightning components were built using Java script on client side and Apex on server side.
• Delivery Pipelines Improved usability and full backwards compatibility using Jenkins.
• Integrating, loading data directly between Salesforce Marketing Cloud / Exact Target and other data sources, and synchronize Salesforce Marketing Cloud wif Relational database and cloud data sources.
• Providing smarter self-services using service cloud.
• Using Email Studio wif marketing cloud, marketers can use CRM data to build campaigns from basic email marketing to sophisticated 1-to-1 messages.
• Expertise in Salesforce service cloud for teh Service cloud business areas.
• Worked on designing SOAP/REST APIs integration architecture to provide teh programming interface to interact wif Force.com.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze teh level of effort on project specifications.
• Worked as enhancement developer and team member, performed teh roles of Salesforce.com Developer and Administrator in teh organization.
• Interacted wif sales team and business analysts and performed detailed analysis of business and user requirements, designed teh solution by customizing various standard objects ofSalesForce.com (SFDC).
• Used VisualForce framework to integrate teh application wif web services. Created VisualForce pages and embedded it into teh application.
• Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to teh needs of teh application.
• Created and deployed Salesforce change sets, SVN source code control, and documenting release procedures, automated build processes.
• Manage page layouts, fields, and system interface/capabilities, Lightning Component.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.

Environment: Salesforce platform, S-Controls, Visual Force (Pages, Component & controllers), Pages, Informatica, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Ant Migration tool Windows XP.

Confidential, CA

Salesforce Consultant

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visual force, force.com API, and web services.
• Analyzed and implemented teh Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings
• Worked as enhancement developer and team member, performed teh roles of Salesforce.com Developer and Administrator in teh organization.
• Interacted wif sales team and business analysts and performed detailed analysis of business and user requirements, designed teh solution by customizing various standard objects ofSalesForce.com (SFDC).
• Used VisualForce framework to integrate teh application wif web services. Created VisualForce pages and embedded it into teh application.
• Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to teh needs of teh application.
• Created SOQL&SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Used Data Loader for insert, update, Delete and bulk import or export of data from Salesforce.com Objects Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-based triggered tasks, email alerts, field updates to implement business logic.
• Build partnership wif key stakeholders in teh business and across information service cloud.
• Collaborating wif team and service area leadership, establishing priorities and developing business cases focused on projects that add business value.
• Customized of invoice forms using Record Types.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experienced in developingSFDCcustom objects and workflow business rules.
• Extensively utilized Salesforce workbench.
• Designed and developed Workflow rules and Validation Rules.
• Developing custom applications and performing unit testing using Salesforce.com APEX and VISUALFORCE pages.
• Delivering support and solutions for break/fix issues.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Programmer.

Responsibilities:

• Involved in Design and Development of application modules, model components and Requirement documents.
• Designed and Implemented business components using J2EE technologies & Design patterns.
• Created Patient Management System module which includes Patient related information which can be managed by Administrator.
• Implemented form-based authentication and maintained Session State information throughout teh web transaction.
• Analyzed and tested features to upload, save, retrieve, share documents among designated users.
• Built a reporting module for user action tracking and statistics of usage.
• Gained insight into various phases wifin SDLC and interacted directly wif teh client throughout teh project.
• Developed and deployed UI layer logics of sites using JSP, JavaScript, HTML and CSS.
• Involved in testing applications in various stages e.g. TEST, Preproduction, and Production.
• Involved in Critical Bug fixes and Enhancement of application and Used Subversion to implement version control System.

Environment: Java, JSP, Servlets using J2EE Architecture, Database, HTML, CSS, JavaScript and Production environment.

Confidential

Software Engineer

Responsibilities:

• Understands teh existing application and analyzing teh impacts.
• Develop teh Application according to Change Requests.
• Develop User Interface using HTML, JavaScript, CSS and jQuery.
• Developed application using core java. J2ee and spring framework.
• Worked on migration of weight web applications from Web-logic to Tomcat
• Used XSL and DHTML to format teh front-end pages.
• Performed unit testing for all scenarios.
• Regular interactions wif team lead to update teh progress.
• Resolved critical bugs and deploy code in QA and Production servers.

Environment: Java, JSP, JDBC, HTML, CSS, JavaScript, jQuery, Tomcat, XML, XSL, SOAP web service, DHTML, Windows server 2003.