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Wcs Consultant Resume

Pittsburgh, PA


  • Having total 11+ Years’ Experience in IT and around 7+ years’ experience in WebSphere Commerce Server6.0 (WCS) B2B, B2C and Extended Sites business models.
  • Having 3+ years of experience in Information Technology, in development of N - Tier and web based applications using JAVA and J2EE technologies.
  • I has around 3+ years of experience in eclipse based technologies like RAD6.0 Rational Application Developer6.0.
  • Hands on experience in creating new payment methods and configuring payment plugins in Websphere Commerce Server6.0.
  • Hands on experience in applying Access Control Policies for Controller Command and newly created views in Websphere Commerce Server.
  • Experience in Catalog, Promotion, Member and Order sub systems in WCS frame work. Experience on business user tools (Commerce Composer, Management Center, Admin Console and Org admin console) for managing catalogs, promotions, marketing activities, price lists, .etc
  • Experience on ecommerce search solutions — Endeca / SOLR
  • Good exposure in Water fall, Agile methodologies and to all stages of SDLC.
  • Solid SQL/PL-SQL experience in relational databases like DB2, Oracle and My SQL.
  • Very Strong Object-oriented concepts with complete software development life cycle experience - Requirements gathering, Conceptual Design, Analysis, Detail design, Development, Mentoring, System and User Acceptance Testing.
  • Excellent analytical, problem solving and communication skills.
  • An innovative team player proven to work under tight deadlines, Adaptable to new software technologies, quick learner and also can work efficiently as an individual.


Programming Languages: Core Java, JSP, EJB, IITML, PL/SQL.FrameworkIBM Web Sphere Commerce Server, Struts 1.2

Operating System: Unix, Linux, Windows 7/VISTA/XP/2000/

Databases Tools: I UtilitiesDB2 v9.0, Oracle. Microsoft Visual SourceSafe 6.0, Toad, IBM Rational Clear case, Putty. Winscp, FileZilla, Win Merge, Quality Center, SVN, QPASA for MO management, Control-M, MSTFS for version control, SQL Developer for Oracle, HPSD, Service now, Winscp, DynaTrace, Splunk, JIRA, GIT, App Dynamics, SCOM, Keynote, Luna Akamai Tool, Stash.

Scripting: Unix Shell ScriptingOther Technologies Object Oriented Design and Programming, JSP, JDBC, JavaScript,Design Patterns (MVC), JSON, Endeca Search Engine, Endeca Page Builder, IBM MQ.SOLR,REST Services


Confidential - Pittsburgh, PA

WCS Consultant


  • Working as Production Support Analyst and L2 Team Lead.
  • Extensive knowledge of Checkout and Browse module.
  • Actively involved in defect fixing and prioritize those based on urgency.
  • Created a new templates using Commerce Composer Tool.
  • Extensive knowledge on Management Center Tool.
  • Worked on Catalog Sub System and Member Sub System and order sub system.
  • Attend the business requirements meetings and create JIRA stories to develop it.
  • First and foremost job of anapplication supportteam is to make sure the application is up and running all the time.
  • Monitoring of jobs - Mostly L1 team available does the monitoring and raise a ticket or update the support team ifany job failure happens.
  • Review of all daily/weekly/monthly/yearly completed jobs on daily basis. This is to identify any warnings or rejectshappened during the process.
  • Resolving job failures when even they happen. Some applications normally doesn’t hold the remaining job stream when it failsand in that case their is enough time to solve the abend. But again priority matters.
  • Some jobs put the remaining stream on HOLD when they fail and it will has more impact as until the abend is resolved, theirmaining job stream will not start. So priority must be given to solve abends based on the defined SLAs(Service Level Agreement).
  • Sometimes it is required to either change the data in any input file or change the table data in order to resolve any jobfailure or to halp business as per their wish. Support team should maintain all the information related to these kind ofchanges(like business approval, copy of data removed/changed) for audit purpose.
  • Help business with watever information they need. They might be asking how a certain logic is working or how something canbe achieved.
  • Documentation of all issues and the resolution. This can be used as a knowledge portal for all the information for futurereference.
  • Work with Development team during any new application launches like providing approval from support team end to launch theapplication changes and working with them in getting the required knowledge transfer(KT) for the proposed launch.
  • Engage in Re-engineering activities like proposing any existing process change for either business or cost benefit.
  • Attend meetings with business partners for planning and implementation for various releases and Limited time offers on the website.
  • Resolving incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines in all applications. The tickets will be logged in remedy.I is the POD lead for Global elements team, and this track will cover home page, promotions, eSpots, and search functionalities for DSG site.
  • Daily I will attend the status call with clients and offshore.
  • Gathering the requirements from clients and will create a JIRA stories for developing it.
  • Reviewing the technical design documents in sprint level.
  • Assign the defects and JIRA stories to the team.
  • Attending Technical and Sprint level planning meetings.


Confidential - Minneapolis, Minnesota

Application Developer/Support Lead


  • Application Study and Analysis to enhance the performance.
  • Designing new solutions that would enhance the operations. Understanding the operational pain-points and automating them.
  • Provide temporary and permanent fixes for the identified bugs using the WCS Package.
  • Address Client Issues and Service requests.
  • Attend meetings with business partners for planning and implementation for various releases and Limited time offers on the website.
  • Take Knowledge transitions, documentation and analysis of issues occurring on the new systems and changes made to existing systems as part of Online Operations program.
  • Transition Activities to offshore team and share knowledge about WCS/Endeca/SOLR Application & Processes.
  • Worked with Monitoring teams to implement lot of monitors to check site stability (Vantage Analyzer, dynatrace, splunk).
  • Recovery/Process documentations and update to common Team Repository. Team coordination and conducting team meeting to improvise the work effectively.
  • Resolving incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines in all applications. The tickets will be logged in service now.



Business Analyst/Developer


  • Involved in requirement discussion.
  • Involved in frontend page construction.
  • Involved in defect analysis and fixing.
  • Involved in production validation & implementation.
  • Involved in requirement discussion.
  • To analyze the static wireframes and to come up with the gaps.
  • Analyze the existing system and to implement the front end changes.
  • Played a key role in front end development.



Support Analyst


  • To run the daily feeds on server and check the status of feeds on every day.
  • Resolving the tickets raised in the remedy tool.
  • Involved in the development and design for CR's.
  • Involved in preparing of SMTD documents for different applications.
  • Deploying the code in the Sunsolaries servers for every weekly build.
  • Update the database according to the client request, before doing the deployment.
  • Get the latest build file from client specified Sunsolaries box before starting deployment.
  • Resolving the tickets raised in the remedy tool.
  • Fixing the bugs that raised during system cycle1, cycle2 and regression.

Environment: JSP, Servlets, Struts, Oracle 9i, Tomcat, RAD, Remedy, Windows XPProject:




  • Developed some modules using Web Sphere commerce suite.
  • System testing for order, member and catalog modules.
  • Creating the JSP pages for the order module.
  • Involved in preparing of System test cases for order module.
  • Involved in manual testing and report the bugs using Bugzilla tool.
Environment: JSP, Servlets, Struts, Oracle 9i, Tomcat, RAD, Remedy, Windows XP

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